Mantra Coolangatta Beach

“A Great Place To Stay”

This was our second visit to Mantra Coolangatta and again we enjoyed our stay in such a great location - lovely beaches, walkway, and all amenities very close by, not to mention the bonus whale watching from our balcony. On arrival we were disappointed in the apartment assigned 2 us - it seemed r… more

This was our second visit to Mantra Coolangatta and again we enjoyed our stay in such a great location - lovely beaches, walkway, and all amenities very close by, not to mention the bonus whale watching from our balcony. On arrival we were disappointed in the apartment assigned 2 us - it seemed rather gloomy & there was a slight odor that appeared 2 b coming from the laundry.  Our concerns were very promptly dealt with by management and we were fortunate to be relocated to another apartment, which more than met our expectations.  While we are aware that the apartments are all individually owned, and therefore not of the same standards, we feel the units need to reflect the prices paid, and we didn't feel that was the case in the first instance.  Having said that, the faclity itself is very well appointed and maintained with a beautiful pool and spa area, which we thoroughly enjoyed. Also there is underground parking on site. A lovely welcoming reception area and staff were exceptionally friendly and helpful.  Special thanks to Laura, Lisa & Thomas for ensuring we had another lovely stay.  We are returning  in March and look forward to visiting again.   

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“Amazing location, clean but dated rooms”

Definitely a dated property with bare bone rooms. Nothing luxurious but would certainly be great for a family beach trip. Laundry was in each unit which was convenient. Note the WiFi was unreliable. However it was clean, the staff was wonderful, and the location can’t be beat!

“Three Star if your lucky! Shame on Accor group”

Three Star if your lucky! Wow I had to read some of the other reviews to see why my view is so different and the only 2 explanations are that 1. Due to your owner business model no two rooms are alike or 2. Customers are being effected by some kind of Munchausen syndrome convincing themselves it … more

Three Star if your lucky! Wow I had to read some of the other reviews to see why my view is so different and the only 2 explanations are that 1. Due to your owner business model no two rooms are alike or 2. Customers are being effected by some kind of Munchausen syndrome convincing themselves it 'wasn't that bad' rather than admit they got spun. So firstly I love Accor properties and it was the only reason (maybe last) we booked. The NZ hotels are all high quality. Now also, I fully know that what you seen online isn't always what you get if its a managed resident type hotel with most owned by individuals.But come on? The 3 bedroom apartment looked nothing like it and was still wearing its same contents from when it was built. Got to be 20 odd years. Ok so the room was basic and worn out - check. But no excuse for air vents full of black mould or whatever it was, light shades full of flies, badly carried out (by the owner?) repairs on the door frames, ancient shower cubicles all moudly (But there floor to ceiling tiles in your pictures lol. Its so tragic as im writing its like a comedy. So in summary Im disappointed Accor put their brand on this to be honest and its a bit milking the cash cow. Ever heard of a contract to make your owners actually fix up their side? Other than this the staff were friendly when needed, the pool and sauna was great other than having to still ask for Gym and Sauna keys despite it being behind a swipe card door. Reply if you want but i know its just the set up you have to deal with...probably some false advertising going on with the room also.

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