Rydges Esplanade Resort Cairns

“Anniversary”

The Staff at this place are just so nice, especially Maureen we arrived late and she had us all sorted in no time and even advised us that we had been given a free upgrade. Another reason why we love Rydges, it was our 20th wedding anniversary so that was a great surprise. Thanks so much to everyon… more

The Staff at this place are just so nice, especially Maureen we arrived late and she had us all sorted in no time and even advised us that we had been given a free upgrade. Another reason why we love Rydges, it was our 20th wedding anniversary so that was a great surprise. Thanks so much to everyone at Rydges Cairns.

less

“Nice hotel”

Great location, nice clean rooms,buffet breakfast .The main pool area needs some TLC,more pool chairs and some umbrellas. The dinner menu was small very little choice. They reserve the booth seating at breakfast, so you can't use them but seldom are used. But is only a hotel wouldn't class it as a … more

Great location, nice clean rooms,buffet breakfast .The main pool area needs some TLC,more pool chairs and some umbrellas. The dinner menu was small very little choice. They reserve the booth seating at breakfast, so you can't use them but seldom are used. But is only a hotel wouldn't class it as a resort. And the charge extra $15 a night for parking.

less

“Cashless, basic and ordinary ”

I had a room with 2 beds, balcony, bath over shower, and breakfast included. The beds are made with a top sheet. You have to make the bed yourself with the blankets you'll find in the top cupboard. After a long work day and travel, slow check in, this is not at all welcome. I like a hotel ro… more

I had a room with 2 beds, balcony, bath over shower, and breakfast included. The beds are made with a top sheet. You have to make the bed yourself with the blankets you'll find in the top cupboard. After a long work day and travel, slow check in, this is not at all welcome. I like a hotel room with bedding already made up. The air-conditioning is icy cold with no individually controlled temperature gauge . There's a sign at the On/Off switch saying the room gets cold, so turn the aircon off. I estimate 18°. There is a ceiling fan which is unusual for hotels. The balcony is large but you can't sit out there, as there's no outdoor furniture. The bed was deliciously soft and comfortable however, all the pillows were wafer thin and lumpy, they seemed a 100 years old. The bed moved away from the wall whenever I rolled over, so I lost my pillows down the crack. Room service was a disappointment. It is served in a takeaway container inside a brown paper bag with disposable cutlery, giving the impression you'd just ordered takeaway, not room service from a 4 star hotel. I ordered curry and rice for $27 +$5 delivery fee. The potatoes were frozen with that tell-tale bland taste and rubbery texture. Hugely unsatisfactory and disappointing. There is no drinking water in the hotel room. Not even a paid option. The water pressure on the shower was excellent. Obviously not a slow flow water saver shower head that so many hotels give you now. Instant coffee sachets, uht milk, and teabags in room. Check in was slow, was it the system or internet? Not sure. Reception uniforms are surprisingly unusual, a thin striped cotton tshirt, which can look quite shabby, ill fitting (oversized) and too casual. Not at all a professional appearance. Breakfast was nice, the usual hot & cold offerings. Automated coffee machine ground and brewed a decent and strong coffee. Morning reception staff were very pleasant, supervisor had a better uniform than the t-shirts, which looked more appropriate and professional. Check out was slow, again not sure if the systems or internet. The hotel is now cashless but has the audacity to charge a card fee. This is outrageously rude. Staff unapologetic as they speak off script to explain. Overall the hotel experience felt a bit cheap, and the hotel is tired. I'm giving 3 stars, mostly for breakfast staff and room cleanliness.

less