Pacific Hotel Cairns

“Pleasant and inspiring.”

Higher rooms have good views on ver harbour. There is a Good breakfast for a very reasonable cost ($20 each). It’s an Older hotel but it’s comfortable and staff are supportive and friendly. Pool is pleasant and well maintained. We had a Lovely room - 801 - northern aspect is better than the south w… more

Higher rooms have good views on ver harbour. There is a Good breakfast for a very reasonable cost ($20 each). It’s an Older hotel but it’s comfortable and staff are supportive and friendly. Pool is pleasant and well maintained. We had a Lovely room - 801 - northern aspect is better than the south which is more noisy.

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“OK hotel”

OK hotel. A little worn. Typical 80-style. Short walk to cruise terminal as well as city center and shopping. Unfortunately our room got a view to the wrong side (parking lot and backyard). Receptionist (italian girl) was very helpful and provided us with valuable information on different tours etc… more

OK hotel. A little worn. Typical 80-style. Short walk to cruise terminal as well as city center and shopping. Unfortunately our room got a view to the wrong side (parking lot and backyard). Receptionist (italian girl) was very helpful and provided us with valuable information on different tours etc.!

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“OK if you don't really want internet connection.”

We checked in at 3 PM and found that the internet did not work in our room, only in the lobby. They said that they would fix it in the next 15 minutes, so I took the rental car back to the airport and returned by Uber 45 minutes later. Still no internet in our room and on-then off-then on-then off … more

We checked in at 3 PM and found that the internet did not work in our room, only in the lobby. They said that they would fix it in the next 15 minutes, so I took the rental car back to the airport and returned by Uber 45 minutes later. Still no internet in our room and on-then off-then on-then off internet in my son's room across the hall. Called and told 15 more minutes. the manager David came up and replaced the router about an hour later. Now being too late to go to the dive shop for our live aboard and not willing to leave my wife four days in Cairns without internet, I told the manager David that I was cancelling and booking at the Hilton across the street. About ten minutes later he said, " I have it fixed, see?" and google did show up on my computer. for about 30 seconds. I told him that I had already booked across the street. We gathered our suitcases, and went down to the lobby. He then told me he would have to charge us the first night for the two rooms we had booked. I said, "I am cancelling because there is no internet in the room." He said that he had fixed it. he had not. After some "discussion" he said that he could not refund the first night, but then changed and said that he would for one room, not both. Frustrated and tired I said yes and took the money grab at face value. then it took another 45 minutes to refund the payment for two rooms for four nights. the machines "maxed out the refund ability", David the manager did not know how to make any effort, but the young clerk helped him, and so it ended up being a long time. Ironically, during the lengthy wait, another guest came up and told them that she could not get internet in her room. They were NOT surprised, which leads me to believe that this is a regular occurrence and the management just does not care. They have many large tour groups booked, and don't really mind losing some dissatisfied customers. The room looked fine, the location is fine, the internet is terrible. SO, if you don't care about internet connectivity, it is an OK place to stay. If you would like to remain connected then I would suggest you stay across the street at the Hilton, or any of the comparable hotels nearby.

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“Great Location”

Location - close to everything. Nice stroll down the Esplanade. Close to Woollies for supplies. Close to the ferry terminal and waterfront restaurants. Pool - nice sun exposure with adequate shade for those who don’t appreciate catching rays. Sun loungers were uncomfortable (don’t recline). Pool i… more

Location - close to everything. Nice stroll down the Esplanade. Close to Woollies for supplies. Close to the ferry terminal and waterfront restaurants. Pool - nice sun exposure with adequate shade for those who don’t appreciate catching rays. Sun loungers were uncomfortable (don’t recline). Pool itself was refreshing but needs a makeover. Fresh pool towels available poolside daily. Accommodation - my friend and I had a twin room. The room itself was adequate however overall a little tired. Lucky we are both under 5’5” because the shower rose was very low and couldn’t be adjusted to accommodate height. Water pressure was nothing to write home about. Daily service was appreciated. If you’re looking for accommodation that’s a bit more well kept and newer, this isn’t the place for you. If you’re looking for somewhere close to the ferry terminal and restaurants with a pool that was inviting - choose Pacific.

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