The Sebel Brisbane

“location good, servbice and room ok/good”

This hotel has a great location, in the city, near everything and walking distance to everything. drop off and pick up can be challenging due to the design of the street and the busienss of the area. I stayed in one of the premium studeo rooms on level 19. it was quiet, had an ok bed (but you cou… more

This hotel has a great location, in the city, near everything and walking distance to everything. drop off and pick up can be challenging due to the design of the street and the busienss of the area. I stayed in one of the premium studeo rooms on level 19. it was quiet, had an ok bed (but you could still feel the gap between the two beds pushed together to make a queen) the room was quiet and i had minimal street noise and minimal hallway noise. the coffee machine was good and useful. the bathroom was small but very functional. the desk to work on was good. the lighting in the room was still rather dark, which seems to be a trend in hotel rooms, however if i am getting up before sunrise for work or travel, i want light to get me going, packing in the dark mood lighting of hotel rooms drives me mad. having said that location is brilliant.

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“Good location”

Desk staff member was very good, parking cheap and easy to access. One Staff member in restaurant was very poor, but breakfast staff good and attentive. Room comfortable, bed very good.

“Disappointing.”

I stayed in one bedroom apartment for 2 nights. Unfortunately this is another Accor that has let the name down. While the apartment was spacious, the bathroom/toilet was ridiculously small. The toilet hidden behind the door and the shower was over a bathtub. As an older person, this can be proble… more

I stayed in one bedroom apartment for 2 nights. Unfortunately this is another Accor that has let the name down. While the apartment was spacious, the bathroom/toilet was ridiculously small. The toilet hidden behind the door and the shower was over a bathtub. As an older person, this can be problematic climbing up into a bath to take a shower. On check in I confirmed that all charges would be covered by my company including room service, breakfast etc. I then proceeded to order room service breakfast the first morning and the person taking the order firstly asked me to 'hold on a tick' and I ended up hanging up after a long wait. I phoned back and she took my order and proceeded to tell me that I couldn't have breakfast as it was not covered. I tried to argue the point and got no where. I then phoned front desk who again confirmed that it was covered. Front desk then ordered my breakfast but some extras didnt arrive and I frankly couldn't be bothered arguing again. I asked for a newspaper each morning but this didn't arrive at all. I asked for a restock of milk and minibar via a note on the kitchen bench but this also didn't happen. I used a towel in the swimming pool which left me with one towel and this was also not restocked.

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