Sofitel Brisbane Central

“A good choice of hotel with many advantages. A few tweaks needed in Club Millésime.”

I like this hotel and expect to return again as I have already done so many times. The staff in all roles are great and always look after me. Writing this review as someone who stays in a lot of Accor properties across the globe through extensive business travels, it is always good to know that wit… more

I like this hotel and expect to return again as I have already done so many times. The staff in all roles are great and always look after me. Writing this review as someone who stays in a lot of Accor properties across the globe through extensive business travels, it is always good to know that with Brisbane Central Sofitel my Diamond Accor Limitless status does mean something real - there is almost always a room upgrade and the welcome amenity is fitting for top tier status - more than just a basic generic amenity as is the case in too many other hotels. The Club Millésime lounge is good and I enjoy this pleasant space, however it needs a few tweaks to match the general standard of such hotel lounges. My constructive feedback is that compared to what is on offer in other Club/Executive lounges in similar top end hotels around Australia and worldwide, it is somewhat miserly for a premium hotel lounge to only provide one serving of two small canapes per guest per evening. At the very least a second serve should be offered or able to be requested. In other such lounges, there is either a hot buffet selection or the individual plates are able to be requested without limits. That is the general standard for these types of lounges elsewhere and in this respect Brisbane Central Sofitel has missed the mark. Previously, I would at times pay the extra to have friends join me in the evening at the Club, however the last time we did so, attempting to order a second or third spirit, which my friends like, was almost impossible due to the slow service and inattention to monitor this from staff. This, coupled with the limit on hot food, rules it out as a being worth it to bring guests with you. I hope management can consider this advice and review lounge operations, especially about the hot food, as this type of offering means more than you realise to guests, especially business travellers who will be regular hotel guests and bring their return business to the hotel. Overall, I recommend this hotel for a wide range of reasons spanning location, service, room quality, food quality and recognition of Accor status ... but please be even a little more forthcoming with hot food in the Club.

less