Pullman Adelaide

“Central and close”

Very nice hotel, great location on Hindmarsh Square. A minute around the corner to Rundle Mall. Very accessible traffic route into/out of Airport. Room was a nice large room with a good size bathroom. Great outlook over park. Concierge staff Peter and Jean-Baptiste were very helpful, with recomme… more

Very nice hotel, great location on Hindmarsh Square. A minute around the corner to Rundle Mall. Very accessible traffic route into/out of Airport. Room was a nice large room with a good size bathroom. Great outlook over park. Concierge staff Peter and Jean-Baptiste were very helpful, with recommendations to Hahndorf.

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“Not FIVE STAR and NOT as expected.”

There's something that has changed with Accor, and this is another prime example, sadly not the first time I expereienced this from All.com We received a lovely greeting at Reception upon arrival as an an All.com member. Very prompt and easy check-in as all my details are on file. As a Sydney Rad… more

There's something that has changed with Accor, and this is another prime example, sadly not the first time I expereienced this from All.com We received a lovely greeting at Reception upon arrival as an an All.com member. Very prompt and easy check-in as all my details are on file. As a Sydney Radio Broadcaster, I had been up since 3AM. Our flight was delayed so I just wanted a beverage, a nightcap, before bedtime. I was certainly too exhausted to be sitting in the the Parc Bar in the hotel making social chit-chat, so I requested a small bucket of ice for the room so I could partake in my Duty Free bottle of whiskey, it was no problem for them - it was wonderful and quick service. Then upon checking, I was surprised that there was no FREE bottled water at the mini bar, nor in the bathroom. I thought this was odd for a so-called FIVE STAR Pullman Hotel. Now, I have been to Adelaide many time. Even my friends have bottled or filtered water because they cannot drink the water. Luckily I still had enough bottled water from our inbound flight on Qantas. The following morning, I advised that the tiny amount of UHT Milk was not enough for two people for two nights, the response: "We will bring you some more" ... I did not arrive The following night we called Reception at 4:15pm and requested another small bucket of ice. At 4:45pm it had not arrived so I called again. 5:15pm still nothing! Called reception: "Oh sorry sir, we have not (sic) ice tonight" Response from me: "OK, but you did not think to call and tell me"? BTW - Upon check out this morning, the milk had still not arrived. Frontline staff are charming and courteous, but they are being let down by the back end of Accor F&B and House Keeping IT'S A LOVELY HOTEL IN A SUPERB LOCATION, just don't expect five star service.

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“A factory of a hotel with location redeeming feature”

We went for a superior room with balcony. A waste of money as on 3rd floor little view over hotel entrance and a lot of screaming kids running the corridor. Room also didn't smell the freshest and rather dark with bland decor. Felt like a very busy hotel with the full range of Coach parties, busin… more

We went for a superior room with balcony. A waste of money as on 3rd floor little view over hotel entrance and a lot of screaming kids running the corridor. Room also didn't smell the freshest and rather dark with bland decor. Felt like a very busy hotel with the full range of Coach parties, business men and families. 10 min queue just to get into breakfast and coffee took 15 min from order. Choice rather limited. Location was good although arriving by car and unloading can be stressful at peak periods as limited space for cars by entrance.

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