Hotel Catedral Ski & Wellness

“well located. Great view.”

Unfortunately because the restrictions, the facilities of the main hotel were closed. Internet is not really good. The service, cleaning and personal attention was very good indeed. Our unit had a wonderfull view over hills and lakes, and we spent most of the time on the wood terrace enjoying it. T… more

Unfortunately because the restrictions, the facilities of the main hotel were closed. Internet is not really good. The service, cleaning and personal attention was very good indeed. Our unit had a wonderfull view over hills and lakes, and we spent most of the time on the wood terrace enjoying it. The property in general remains as in the 80's when it was made, same furniture.

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“Nice stay overall”

I had a very unpleasant experience at check-in. Argentina law dictates that foreigners paying with foreign credit card are exempt from paying IVA (sales tax) on lodging. I presented my US passport and US credit card, and my Argentina girlfriend presented her Argentine ID. The clerk immediately i… more

I had a very unpleasant experience at check-in. Argentina law dictates that foreigners paying with foreign credit card are exempt from paying IVA (sales tax) on lodging. I presented my US passport and US credit card, and my Argentina girlfriend presented her Argentine ID. The clerk immediately informed me that I would have to pay IVA because she was Argentine. I told her that the law said otherwise, but she refused to budge. I asked for the Manager, who immediately told the clerk that I was correct and did not have to pay IVA. The room was huge, and nicely furnished. The two pools are great, as were the saunas. Continental breakfast is provided, but unlike most places, it isn't a buffet. Coffee and tea are buffet, but nothing else. Service is very prompt, with a tiny glass of orange juice, two croissants and two toast each, along with butter and marmalade. Through the seven days there were two servers. One was very cordial and served us well, with more marmalade and juice when requested. The other was hard to find once the initial delivery was made, disappearing somewhere completely out of the dining area. On our last day, she was chatting with customers at the table beside us, so I slid my empty glass over near her and asked for more juice. She told me to "Aguarde" (Hold on) while she continued to chat about the weather, etc. After approximately five minutes, I took my glass to the refrigerator and served myself. When I returned, she saw me and asked why I had served myself. I explained cordially that she was chatting with the other table, so I got it myself. She said that she was not chatting, that she was taking care of her customers, so I told her that I was also a customer. We only dined at the hotel once. The food was delicious, well prepared and my steak medium rare as I requested. Overall, the service was good, but when I ordered my meal, I asked for a beer with my steak. He brought my steak and fries, so I immediately asked for ketchup, thinking he would bring it with my beer. He disappeared and never returned until we were almost finished eating, asking how everything was. I replied "Not so good. I had to eat my fries without ketchup and without my beer. He offered to go get them now, but I said I was almost finished.

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“Family Vacation at Club Hotel Catedral”

We really had an excellent family vacation, its a beautiful resort, near an excellent place to ski (Cerro Catedral) or at summer, to walk. It’s necessary to rent a car, in order to visit Bariloche and other places, and also to buy food.