Frequent questions about Hotels

What happens if the quality of hotel does not correspond with it's category or star rating?

The quality and services offered at a hotel will determine its official tourist category and star rating, that is asigned by the corresponding national organisation.

Hotel categories and ratings in countries that do not have an official regulatory body have been assigned by hotel chains, tour operators or travel agencies, based on the hotel's services and facilities.

Please contact us if you arrive at a hotel with a rating that does not correspond to what appears on your booking.

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