Ship Costa Firenze, Costa Cruises

No. You can only make purchases on board using the Costa Card. The card is activated as soon as it is consigned to you and will automatically charge your cabin’s account with any purchases you make. However, within 48 hours of boarding, it is necessary to: – Register a personal credit card (Visa, Mastercard and Amex – debit cards or pre-paid cards are not accepted) using the automatic devices on board. Or, alternatively: – Deposit an amount of €150 in cash per person (in the following days it may be necessary to add to this amount if costs incurred exceed this deposit). During the first 48 hours your Costa Card may become temporarily deactivated if costs incurred exceed €200 (if they are not covered by the cash deposit or by having registered a personal credit card).

Before departure, a muster drill will take place to inform guests of the emergency procedures, how to put on a life jacket and how to get to the muster station itself. We kindly remind you that attending the drill is obligatory. Appropriate instructions will be given following embarkation.

In order to guarantee maximum safety for guests and crew, Costa has developed new measures on board its fleet. These have been devised to guarantee our guests a vacation experience that is enjoyable and safe at the same time. Life on board our ships comprises different experiences that also take place on shore (restaurants, bars, gyms, spas, shops), therefore we plan to follow the safety protocols defined for these types of activities and to develop services to increase the safety of our guests and our crews. Unlike other types of tourist facilities, cruise ships are equipped with hospitals and medical staff available 24 hours a day, which therefore means they can guarantee maximum safety. In particular: > we will ensure social distancing by reducing the number of passengers on board each cruise; > cabins will be sprayed at each guest change using certified disinfectants with virucidal action (capable of eliminating viruses) and will also be cleaned, sanitized and disinfected daily; > all public areas will be sanitized several times a day using powerful disinfectant detergents; indoor public areas, including deck corridors where cabins are located, will also be disinfected daily using innovative methods including virucidal nebulizers (i.e. capable of eliminating viruses); > all on-board personnel will operate with the protection of the necessary safety equipment and will pay particular attention to hand hygiene (using alcohol-based sanitizing solution or antibacterial soap and water for at least 20 seconds at the beginning and end of each shift); > hand sanitizing gel dispensers will be available for guests to use in all the main public areas of the ship; > in the public areas of the ship, it will be mandatory to wear a mask in all circumstances where it is not possible to guarantee adequate social distancing, in accordance with the regulations; > in all areas of the ship, our ventilation systems will provide maximum filtration of fresh air from the outside, minimizing the recirculation of the air inside. 

Biosafety Trust Certification is an innovative certification scheme for the prevention and control of the spread of infections. It has been developed by the Italian Naval Register (RINA), an independent body that deals with certification and safety in maritime and other settings. This new certification provides a set of best practices to help minimize the risks of spreading epidemics in crowded public and private spaces such as public transport, entertainment venues (restaurants, theaters, gyms, museums, swimming pools), accommodation facilities (hotels, cruise ships, congress centers), retirement and care homes. Costa is the first cruise company to have obtained this important certification to safeguard the health of its guests and crew.

Check-in must be done online, from 72 hours prior to departure, on the My Costa platform (www.mycosta.com). During online check-in each passenger (except minors) must personally:fill in/modify the fields in the form (pre-filled, possibly, on the basis of the information entered by the agency);express their consent to the privacy policy;complete a mandatory medical health screening questionnaire.On the My Costa platform you will see the assigned boarding time slot in which we will ask you to present yourself at the cruise terminal: It is essential to be punctual and to respect this time slot in order to minimise the influx of guests and avoid crowds. The arrival time at the terminal will therefore be staggered with clearly defined arrival times for all guests. Please note that each passenger’s cruise ticket will only be available once all passengers in the booking have completed the online check-in. If the booking also includes other guests, the person who has made the booking may enter the contact details of another passenger included in the booking to invite him/her to check-in online. 

The cruise ticket and boarding forms will only be available via MyCosta, by completing online check-in from 72 hours before boarding. Check-in is on an individual basis: each guest (excluding minors) must personally access MyCosta to obtain the (individual) travel documents and complete the Self-Certification relating to their own medical condition. Of course, an adult guest may complete the form for minors.

No, self-certification of your state of health will suffice.

In this event, unfortunately, you and all your travel companions included in the booking will not be able to receive your cruise ticket, and you will receive a full refund of the cruise fee.

If this is the case, a nasopharyngeal swab test (RT-PCR molecular test) will be required on the day of embarkation. This procedure will be mandatory for guests over the age of 6. The costs of the test will be borne entirely by Costa. The updated classification of countries at risk is available on the Costa website. In addition, under the Italian Presidential Decree of December 3, 2020, provisions have been approved for travel to Italy, depending on the country of origin. The decree classifies countries according to three tiers, corresponding to three risk scenarios, for which different actions are required in order to enter Italian territory. For more information and updates on this subject please consult and refer to the Italian Ministry of Health website.

Unfortunately it is not possible to change the assigned boarding slot. Even if you are traveling together with other people who have made other bookings, it will not be possible to choose and combine boarding times: In order to avoid crowds and to enable procedures to be carried out in the best way possible, each guest must go to the boarding terminal at their allocated time.

To date, the most reliable and effective tool for a correct diagnosis of Covid-19 is the nasopharyngeal swab (antigen test), a painless and fast test. The test consists of using a cotton swab to take a biological sample from the upper respiratory tract (nose and pharynx) and submitting it for analysis. Test results will be available within approximately 1 hour: you will not be allowed to board the ship until you have received a negative test result. The costs of the test will be borne entirely by Costa. Further verification with a second swab (RT-PCR molecular test) may be necessary

In order to safeguard the health of the passenger and all other boarding guests over 6 years of age, certain safety procedures have been implemented, following the provisions of the health protocols in force and in full compliance with the applicable regulations, including a Covid-19 diagnostic test (nasopharyngeal swab) for all those boarding, crew or guests (cost covered by Costa), body temperature check via infrared system on embarkation: Should your body temperature be higher than 37.5 °C or if you have flu symptoms, you will need to undergo a more thorough medical check-up;  a check on whether your health status has changed since the medical self-declaration made during online check-in; There will be a constant presence of specific personnel to monitor the health of passengers coming on board. The personnel responsible for this will therefore assess the health condition of all embarking passengers: to protect the health of guests and crew. Costa may refuse access to the ship if the necessary safety conditions are not met.

A person will not be able to board if they:1. show symptoms attributable to Covid-19 ((e.g. people with a body temperature above 37.5 °C, people who report or present signs of a cough or difficulty breathing);2. have had contact within the last 14 days (or within 2 days prior to onset of symptoms) with a confirmed case of Covid-19;3. have been in “close contact” with confirmed cases of Covid-19, which have been regularly reported to the relevant health authorities.In the event of anyone falling into the category referred to in points 1) and 2), the health personnel on board and/or personnel identified by the Management Company will take measures to separate the suspected cases and direct them to a “safe” area which will have been previously indicated by the Port Authority. The individuals appointed by the Management Company will immediately inform the local health authorities of suspected cases that have not been allowed to board. Those individuals who fall within the category described in point 3), even if asymptomatic, will not be able to board. In such an event, the Management Company shall give the parties involved a notice containing the reason for their not being able to board.

In order to ensure maximum safety for guests, Costa has implemented some new preventive measures at the Cruise Terminals visited by the ship. Specifically:> increased frequency and intensity of sanitization and disinfection in public areas;> management of spaces in respect of social distancing and more waiting areas for guests inside the terminal;> use of all available communication channels (announcements, videos, signage, etc.) to provide necessary informationon hygiene and the behaviour to adopt in terms of safety and prevention;> mandatory use of masks by guests, crew and employees;> installation of numerous hand sanitizer gel dispensers;> sanitization of air conditioning systems;> mandatory collection of the personal tracking device, to be worn for the duration of the cruise, which facilitates the identification of close contacts by detecting the proximity between identification codes on the devices.

Baggage rules have not changed as a result of the Covid-19 prevention rules. In addition to hand luggage, each passenger can therefore take with them when boarding: one other piece of luggage for cruises of 7 days or less, two for cruises of 14 days or more

Should this be the case, any guests who were in the same coach/bus/transfer organized by Costa cannot board (even if they have tested negative to the nasopharyngeal swab and all safety regulations have been respected, such as the wearing of a mask, social distancing, sanitizing, temperature measurement). The cost of the return trip will be met by Costa. In cases of transfers not organized by Costa, the return expenses will be payable by the guest

As is now expected in life ashore, it will be essential to wear a mask in all circumstances where social distancing cannot be guaranteed, including the external areas except on sun loungers, in the swimming pool and during restaurant and bar service, once seated at the table; it will be necessary to wear a mask in the terminal and during the stages of embarkation as well as in all other public areas of the ship. During your vacation, you will not need to wear disposable gloves, thanks to the constant presence of hand sanitizer gel dispensers located in different areas of the terminal and ship.

Just as when ashore, community masks, i.e. disposable or washable masks may be used, including home-made ones, in multilayer materials that are suitable for providing an adequate barrier and, at the same time, guaranteeing comfort and breathability, of an adequate shape and fit to cover the face from the chin to above the nose. Face shields may also be worn but only if with a disposable mask.

Certainly, during the time spent on board, disposable masks will be available in packs of 5 at a cost of €2.50 and can be purchased at the bars on board the ship. Furthermore, the “Welcome Kit” in your cabin contains a free pack of five masks for you to use. In any event, we recommend that you equip yourself in advance with useful items to reduce the risk of infection, such as hand sanitizer and masks.

Yes, it will be compulsory to collect the personal tracking device at the terminal, which must be worn at all times, both on board and on excursions. Using an encrypted numerical system, the device enables the identification of close contacts by detecting the proximity between device identification codes (2 meters for more than 15 minutes). It is a hi-tech system that respects your privacy and protects your health and safety, without tracking your location. The device is waterproof; it is personal and has your name on it. The use of this device is necessary to implement the safety measures adopted in order to contain and prevent the spread of COVID-19, in compliance with the applicable provisions of the law, and to ensure the protection of all guests on board Costa ships.

No, any such refusal will make boarding impossible.

To make sure we minimize contact with surfaces and staff, we will offer all our guests, before and during the cruise, a number of digital solutions:all paid services on the cruise can be booked prior to boarding on the My Costa platform (www.mycosta.com): from spa treatments, to excursions, to beverage packages, thanks to advance booking you will be sure to avoid any waiting;on board, the Costa App will be the key tool for your holiday: With the Costa App, from your smartphone you can, for example, book an experience or an excursion, check your expenses and organize your day with the digital daily program. The Costa App is free to use on board, even while at sea, there is no need to buy an internet package;The new “Call Me” service, a convenient personalized form of assistance using the cabin phone from which you can call the various services on board for reservations and information;interactive on-board monitors, where present, to allow you to safely book cruise services (e.g. photos, excursions, internet packages);the digital screens and the dedicated “Info” channel on the cabin TV;the cabin telephones, from which you can call the various on-board services for reservations and information;system of QR codes so that by using your smartphone at the table, you can easily view our food menu and the list of drinks and cocktails.

Costa has tightened up the hygiene protocols that our crew will have to follow. In addition to wearing safety equipment, the crew will be required to carry out body temperature screening at least once a day using the automatic devices located in various areas around the ship. All our on-board personnel have undergone a medical check-up prior to boarding to verify their state of health.

Yes, all personnel on board Costa ships and in the terminals will be duly trained, by means of training courses, on the safety protocols that have been adopted, in accordance with national health regulations; and on how to prevent and manage emergency situations in which passengers display suspected symptoms that may be attributable to Covid-19. Our crew also undertakes to inform guests of the procedures to be followed in the event of suspected symptoms and/or a body temperature of above 37.5°C. In the areas set aside for the crew, there will be an extensive range of information, by means of signs, digital screens and audio announcements, containing the main hygiene rules and how to correctly manage interaction with guests.

Costa Cruises respects the regulations put in place by the national and international authorities:public indoor and outdoor areas will be sanitized twice a day with the use of powerful disinfectant detergents (indoor areas will also be further disinfected once a day using a nebulizer with virucidal disinfectant, i.e. that is capable of eliminating viruses);all public areas will have hand sanitizing gel dispensers available to guests; in particular, there will be hand sanitizing gel dispensers near the automatic payment devices and interactive monitors to enable all guests to sanitize their hands before and after use;surfaces with a high incidence of contact, such as elevator buttons, handles, handrails will be frequently sanitized;the information desks at reception and in the excursion office will be fitted with plexiglass barriers; all crew members must wear a mask and, where provided, protective gloves;public rest rooms will be sanitized frequently;the seating on the external decks will have surfaces that can be washed and sanitised: this is why we have chosen to remove some fabric cushions and hammocks;at strategic points in our ships, there will be widespread information for guests of onboard services, provided through signs, digital screens and audio announcements, containing the main hygiene recommendations and how to use them

Yes, it will be possible. Signs in the vicinity of the elevators will provide precise indications about maximum occupancy. In addition, elevator buttons will be frequently sanitized by our crew.

Yes, but with some limitations. It will only be possible to access the swimming pool area on the external decks of the ship, but there will be a limit on the number of people who can use it at the same time.

Of course. In the ship, the air you breathe will be of high quality thanks to the new filters that ensure high filtering efficiency. Our on-board ventilation systems will provide optimal filtration of fresh air from outside, while minimizing the recirculation of indoor air.

Yes, but it will be accessible with certain limitations. It can be used at the same time only by companions from the same cabin or family bubble, while always respecting the maximum number of people allowed to use it at the same time. Before entering the water it will be mandatory to sanitize your hands and rinse your body after washing with soap.

Yes, the sunbeds will be adequately spaced apart to enable guests to sunbathe and will be sanitised by the crew

We recommend that you measure your body temperature daily, at any time of day, using the automatic devices located in various areas of the ship. To measure your temperature, you need to follow three simple steps: 1. scan the Costa Card bardcode; 2. position yourself at the right distance; 3. check the temperature shown on the device. If your temperature exceeds 37.5°C you should go to your cabin and immediately contact the medical center (dial the number 99 - Medical Emergency) for assistance. 

The Reception service will only be active through the “Call Me” telephone service: call 3333 from your cabin and we will be happy to deal with any questions you may have. Access to the Reception desk will only be possible if requested by our staff, following a telephone appointment. On the TV in your cabin you will find tutorials that will help you take your first steps on a cruise (e.g. how to link your Costa Card with a payment method, how to activate internet packages, etc.).

The captain may, at his own discretion, choose one of two different ways to conduct the mandatory Emergency Drill: A) a collective ‘traditional’ drill at the assigned muster station, or B) in small groups at the assigned meeting point by simple tutorials, up to a half hour prior to departure of the vessel You will also find all the information and instructions relating to the cabin safety drill (dedicated TV channel) and you will be reminded by means of public announcements to carry out the drill once you have boarded the ship.

The Emergency Drill will continue to be mandatory for all passengers who are boarding. To ensure social distancing, in addition to the traditional group meeting, a new method known as the “Smart Drill” will be available at the discretion of the Captain who will assess the occupancy levels on board the ship. The way in which the “Smart Drill” works is simple and convenient: after boarding and going to their cabin, guests are first invited to familiarize themselves with the safety information provided (a flyer, the video on the TV and the information on the back of the cabin door). After this, they should take their life jacket and Costa Card and go directly to the meeting point, where they will find the staff in charge of personalized and small group Emergency Drill. The “Smart Drill” is valid as a substitute for the group drill.

Daily cleaning and disinfection, as well as nebulizing at each guest change using a treatment that is able to eliminate viruses;daily disinfection using a nebulizer of corridors on decks where cabins are located;cleaning and disinfection of sheets at high temperature;bathroom disinfection using specific, professional, alkaline-based products;eoom service is available on request

During your cruise you will be able to attend the incredible shows on board and take part in daily entertainment activities, in accordance with the necessary rules on prevention;> occupancy of the theaters and Show Lounges will be reduced by around 50% in order to ensure the correct distancing between audience members;> for safety reasons, it will be necessary to present your Costa Card to our staff and have it scanned at the entrance to the theaters and Show Lounges;> during shows it will be mandatory to wear a protective mask;> we have redesigned the layout of on-board seating to ensure a safe distance between passengers; seats that cannot be used will be marked with appropriate signs;> only guests included in the same reservation will be able to occupy adjoining seats in the theatre, whilst always respecting social distancing with other guests;> the shows on offer will be repeated several times over in order to give all passengers the opportunity to watch them;> at the end of each show, before a new one starts, our staff will disinfect the whole area and every seat using effective disinfectant products;> in addition, disinfectant hand dispensers will be available for guests to use when entering and leaving the theater.

In the daily program live music shows will be offered in all lounge bars. Again, room occupancy will be regulated to allow social distancing based on available seating.

Since we could not be certain of avoiding gatherings and respecting social distancing, we have opted not to offer these types of events inside the disco: they will be replaced by live performances and unforgettable shows, which will allow you to enjoy yourself safely.

The Costa Card will always be the only method of payment on board. To cover your expenses, you can choose to link your Costa Card to a credit card (Visa, Mastercard, American Express and Pagobancomat), or recharge it with cash using the designated automatic machines on board. Your account will always be available on the App

On board, at all our bars, which are open at the times indicated in the daily program, you will be able to place your order with our staff from the table. You will also be able to order and collect your order directly from the counter by following the safety signs, but you will not be able to stay there or consume food or drink at the counter. All guest areas will be clearly marked and defined in order to avoid creating lines and gatherings. Additionally, tables will be sanitized after each use.

Our restaurants are set up to welcome you in the best possible way while respecting social distancing: the space between the seats at the tables, and between the tables themselves, has been designed so that meals can be taken in total safety.

In order to safely view the menu of the day and the beverages available in our onboard restaurants and bars, we have introduced QR codes, which can be easily scanned using your smartphone. In the main restaurants, if you don’t have a smartphone, you will have the option to request a disposable paper menu from our staff.

No tables will be allocated at breakfast or lunch (open-sitting rule applies). To ensure the safety of all guests, we ask that you sit at a table exclusively with your travel companions who are included in your booking. At dinner, on the other hand, you will be allocated a table in the dining room with your travel companions who are on the same booking, or have booked separately but have linked the respective bookings prior to departure. 

You can do this either through your travel agency or by calling our Call Center, but only prior to departure. 

No, the buffet service for this type of cruise will be suspended. Breakfast, lunch, afternoon snack and dinner will be served in the restaurants and provided by our crew.

All our restaurants and bars will be cleaned and sanitized before and after service and after each use of the table by guests; > additionally, the crew will serve food wearing the necessary personal protective equipment (mask and disposable gloves);; > our menus will be available to view via smartphone by scanning the QR codes directly at the table; for those who do not have a smartphone we have provided disposable paper menus; > Costa will provide separate entrances and exits for guests entering and leaving the onboard restaurants; > for security purposes, before eating your meal you will need to present your Costa Card to our staff and have it scanned; > we would like to remind you that Costa has always been at the forefront of complying with HACCP protocols and the American USPH standards (which are more restrictive compared to European ones) in terms of food hygiene safety and control.

Of course! The best way to book an excursion safely is to do it from the comfort of your own home, before departure, via the My Costa platform (www.mycosta.com). When on board you can still book your Costa excursions via: > the Costa App; > the on-board interactive monitors (where available); > calling the My Tours excursion office from your cabin phone; > making an individual appointment with our Tour Experts to receive personalised information at the information desk.

To safeguard your health and that of other guests and crew, you may only go ashore by purchasing one of our safe excursions. Costa excursions are the safest: we have chosen for you places where it is possible to guarantee social distancing, with small groups of people, so that on board the coaches the spaces are comfortable and the distances required by current regulations are adequately respected. Dedicated meeting points on the ship will be communicated for each excursion in order to carry out safe disembarkation. In addition, coach departures will be staggered. To guarantee safety, the coaches will be thoroughly sanitized both before and after each use. Participants and guides must wear protective masks; in addition, during guided excursions, guests will be provided with disposable earphones and sanitizing wipes. Places are limited: book your chosen tours right away on MyCosta and reserve your place. Excursions available for each port are subject to variation due to possible local restrictions on movement

Yes, body temperature checks will take place at the time of disembarkation and also at embarkation when returning from an excursion.

Should your temperature exceed 37.5°C when you return from your excursion, you will be swabbed on board. In the event ofa positive result from the swab, virus containment measures will be imlemented involving isolation on board and disembarkation in agreement with the relevant authorities; the return to the place of residence for the completion of quarantine will be carried out in protected mode. The cost of taking swabs will be met by Costa. The upper temperature limit that is not to be exceeded may differ depending on the local regulations in force at each port visited by the ship.

In the event of a positive result of the swab test, the guest and his/her travel companions included in the booking will be disembarked at the first available port in agreement with the local health authorities and returned to their place of residence in order for the period of quarantine to be completed at home.

Yes, you will be able to access the Casino and gamble but with some limitations. For table games (e.g. Roulette, Fun21) the number of people playing at the same time will be restricted and it will not be possible to watch those playing. The slot machines will be active in smaller numbers and they will be sanitized properly and frequently by our staff at the end of each use by a guest. All other items used in games will also be sanitized frequently by our staff.

Yes, the Spa & Beauty areas are available to all guests, with limitations on access so as to ensure everyone’s well-being in a safe environment. In the case of specific treatments that involve direct interaction with the operator, it will also be mandatory for guests to wear a mask in line with the regulations. Wellness treatment beds will be sanitized before and after each use.

Yes, it will be possible to access and train in the gym following some rules that we have introduced: > to access the gym you will need to register your entry by communicating to our staff your name and cabin number; once you have finished training you will need to complete the check out; > before entering the gym area, you will need to sanitize your hands and put on your mask while not working out; > as well as the usual and frequent sanitization of the machines and equipment by our staff, each guest must, after use, disinfect the machines and equipment they have used for training; > the equipment that can be used will be duly marked with signs; if in any doubt our staff will be available to give directions; > the courses held by instructors will have a limited capacity and will be repeated several times throughout the day to ensure access to all guests.

Of course. To buy the photos taken by our photographers you will need to go to the My Moments area, where you will find all the photos taken, arranged in date order. Before touching the photographs you must sanitize your hands. If your photo is not among those displayed, you can ask our staff for information and they will help you look for it. 

Children from 6 to 11 years old will be guaranteed access to the Squok Club recreation area (children from 3 to 6 years old can also have access to the Squok Club, in a dedicated room, but only with an adult present). Children over 6 years of age must wear a protective mask. The number of occupants will be limited and it will only be possible to come having booked first, in small groups. In fact, to allow the little ones to play in total safety, mini groups of seven children each have been created. The daily program and opening hours will be available on the daily program (available via the Costa App). You can choose from three time slots (morning, afternoon, evening) each of which lasts three hours. In order to allow the little ones to play safely, frequent sanitization protocols are adopted at the end of each time slot. Inside the Welcome Kit in your cabin you will find the Squok Club registration form (it is mandatory to fill this in and hand it to the Squok staff), the booklet on safety for children and the program of weekly activities.

Yes, our ships are equipped with a medical centre fitted with the most advanced medical equipment to deal with any emergency that may arise during the cruise, with medical and paramedic staff on hand 24 hours a day to deal with any health problem. Naturally, each ship works in full cooperation with the health authorities on land in dealing with any eventuality.> The centre has a dedicated isolation ward for suspected Covid-19 cases and has all the necessary medical equipment to carry out on-board diagnostic screening tests with swabs to ascertain whether or not the Sars-Cov-2 Virus is positive, as well as having medication available to treat guests who present with particular symptoms;> We have strengthened our capability in preventing and managing Covid-19 cases, thanks to the collaboration of diagnostic lab- oratories on land in the destinations we will be visiting. 

Costa has made its health provision more robust and as a result the medical center is open for an extensive period of time. For the opening and closing times of the medical center please refer to the daily program. Of course, for any medical emergency, we are available 24 hours a day. To receive immediate assistance, you can dial 99 (Medical Emergency) from the phone in your cabin or from the public telephones on the ship.

Should a guest present with symptoms similar to Covid-19, he or she will be immediately transferred to the dedicated isolation ward within the Medical Center on board the ship; afterwards he or she may be moved into isolation to specific cabins with balconies, which have already been previously identified for this purpose on each of our ships. Even those who have been in close and direct contact with any symptomatic inidividuals will be treated in the Medical Center and, if necessary, transferred into isolation in dedicated cabins.

In the fight against Covid-19, the time factor is crucial: If you return home and within 14 days have suspicious symptoms or are certain that you have contracted Covid-19, call your doctor right away and they will be able to provide you with the necessary information on the process for informing the health authorities.

If a guest tests positive from the swab, he/she will be isolated immediately and disembarked at the first available port, in coordination with the onshore health authorities, following all appropriate procedures, with secure transfer and reporting to the ASL, in order to enable the period of quarantine to be completed at home or in an onshore hospital facility. As a precaution, the same procedure will also be adopted for travel companions included in the same booking and for primary contacts. The ship will then follow the emergency protocol, as already predefined according to the protocols agreed with the authorities, and will not be put into quarantine (unless a large number of passengers on board have tested positive from a swab test)..

Masks, gloves and all protective medical devices must be disposed of at special collection points, which will be indicated on board. Medical waste will be sealed and disposed of in accordance with strict health and safety guidelines.

Yes. However, we would point out that, following the implementation of the Costa Safety Protocol, on some cruises, by way of exception and on a temporary basis, some of the benefits may vary or may not be available.

The maximum occupancy of the areas is not fixed but is calculated according to the capacity of the setting, and each ship differs in its structure and characteristics: There is therefore no fixed maximum occupancy. For easy access, information will be clearly indicated to guests on board: each area will display a sign showing the maximum occupancy allowed, according to the rules of the Italian protocol relating to safe distancing.

If you are insured with the optional Costa Relax policy, you will be able to request reimbursement from the insurance company (subject to advance payment of the expenses incurred). If you are not insured, you will be responsible for the cost of returning home or any accommodation costs durin quarantine. In either case, Costa staff will offer assistance in organizing transportation back home.

The staff responsible for this will take care of delivering your baggage directly to your cabin. However, due to the security checks that are made on all baggage, your luggage may be delivered up to two hours after departure of the ship.

Once you are on board the ship, Costa Cruises' staff will show you to your cabin. Your cabin will be unlocked and your Costa Card will be on the bed. It is useful to remember that even numbers are on the starboard side (on the right), whilst odd numbers can be found on the port side (on the left) – except on neoCollection ships, where this is the other way around.

You can use the on-board Wi-Fi from anywhere on the ship and inside the cabins. To connect to the Wi-Fi, all you need to do is to open the internet browser on your smartphone, tablet or PC. You will automatically be redirected to the login page where you can create an account and choose the plan that best suits your needs.

Each cabin is equipped with a safe. To prevent the safe from involuntarily locking, we kindly ask you to carefully read the instructions for use and to avoid storing electronic devices (mobile phones, smartphones) that are switched on inside the safe as they may interfere with the system’s opening mechanisms.