Side Crown Serenity

“Great stay”

Amazing hotel friendly people good food Nice atmosphere Very clean Big room Great bar service too lots of options Good holiday reps .....::::::::::::::..,. ...............................:...:................................

“Family holiday”

Very clean and welcoming hotel. The staff and hotel is very clean, the staff are very good they will go out of there way to make your experience a better one. The guest manager has been exceptionally and catered to our needs. Giving us an upgrade and looking after us beyond the cleaning manager h... more

Very clean and welcoming hotel. The staff and hotel is very clean, the staff are very good they will go out of there way to make your experience a better one. The guest manager has been exceptionally and catered to our needs. Giving us an upgrade and looking after us beyond the cleaning manager had really liked sheet me as I've got a bad back.

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“Great Holiday”

We came to this hotel from 22/06/2024 to 30/06/2024 as a group of 4. We arrived around midnight due to a delay with our flight when we arrived the reception staff were lovely and checked us in quickly and easily. then then escorted with and our bags to our room and showed us how to use the airco... more

We came to this hotel from 22/06/2024 to 30/06/2024 as a group of 4. We arrived around midnight due to a delay with our flight when we arrived the reception staff were lovely and checked us in quickly and easily. then then escorted with and our bags to our room and showed us how to use the aircon ( amazing aircon the best so far ) the safe ( which is additional) etc. there is a 24 hour bar in the lobby area which served great cocktails. Food - the food is good and some days are better than others, please remember the traditional English breakfast does not apply but they do their best to accommodate all no bacon but they do small sausage in a sauce and eggs ( fried, scrambled, boiled etc) toast, toastie machine, fresh bread with each meal and a good selection of salads, the seafood night at the hotel was the best one ! and there is plenty of options for everyone Snack Bar - the snack bar during the day by the waterslide pool is great they do burgers, waffles chips if you do not fancy heading to the main restaurant. The hotel is clean and the staff are friendly and i would class as a standard 4* hotel, there is some things that can be improved but overall we had a great holiday. Hotel entertainment staff are great and friendly and really try their best in the day with activities Negatives - Night time shows, there was not alot going on of a night time, they do a kids disco and then a small entertainment but not what you expect from a 5* hotel. The Euros were on a big screen on some nights which maybe why there wasnt much. Side town is around 25 minutes away from the hotel so you are a little out of the way but definitely worth the trip its beautiful. Do not book a taxi with the security guards outside the hotel, they have some kind of scheme going on and try and charge you more Please speak with reception inside the hotel they will get you a great taxi if you dont use the bus services which are outside Overall great holiday and would recommend this hotel

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“Had a nice holiday in need of small improvements”

The first impression of the crown serenity is very nice. Reception is very grand looking,the lady on the desk very helpful and friendly. The room we had was a basic room ,the bedding and towels clean and changed regularly, I would say they do need a good deep cleaning,wipe door fronts and clean m... more

The first impression of the crown serenity is very nice. Reception is very grand looking,the lady on the desk very helpful and friendly. The room we had was a basic room ,the bedding and towels clean and changed regularly, I would say they do need a good deep cleaning,wipe door fronts and clean mirrors. The safe was free to use in the room as was WiFi.The cleaners were nice and smiling 😊 although not a lot speak English. The restaurant again first impression was very good with a lovely array of foods , The food was very varied and a good choice although lots of chicken was served, What did let it down were the cold plates so food was cold when you got to a table, the waitress and waiters here were again pleasant people and did try to please and were very hard working. The bar staff were also so hard working,here again had some issues which was a shame ,serving drinks in plastic cups really not enough glasses not 5 *****star is it? The pool areas were kept clean, the quiet pool was in need of more umbrellas ,it was nice to sit by .you can get free use of towels you collect from the spa. The little bus to the beach is good again a bit run down, the beach had lots of sun loungers and cover above them , the beach bar was ok , didn’t like the young cook smoking whilst cooking chips is not a good look 😱2**again lots of plastic used here . The man came and swept sand off the beds and tables he was very pleasant and hard working. The entertainment at the hotel didn’t have enough seating so couldn’t stay to watch the shows as not able to stand too long .but the entertainment team again are so hard working. We used the Italian one night the food was presented so nice most was tasty I’m afraid we couldn’t eat the steak it was too tough such a shame, it was a lovely atmosphere. Overall we had a nice holiday and would go back although we have found Turkey to be a lot more expensive.

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