Club Aqua Plaza

“Nice holiday but could be improved.”

Lost one star due to some staff not understanding English which is hard work when trying to order a drink. Especially on the all-inclusive cocktail selection. We did end up having a laugh with the pot luck of which drink you might get . Didn't understand Malibu and coke , even rum and cola never ... more

Lost one star due to some staff not understanding English which is hard work when trying to order a drink. Especially on the all-inclusive cocktail selection. We did end up having a laugh with the pot luck of which drink you might get . Didn't understand Malibu and coke , even rum and cola never got the same drink. We stayed in room 306 which was ok even if a economy room. Pros: Having the water park for the grandkids was great kept them happy. Plus having the pool snack bar serving burgers, chicken Donna wraps and chips. Pizza , waffles and ice-cream. This made it much easier to find something to eat. The head of food and drinks was understanding as 2 of our group were gluten free and gave them gluten free bread . The service was good with the added extra of having waiter's on roller blades. The bar near the beach and in the aqua park were the best. The beach access was good and the jetty was much better for getting into the sea for a swim. Cons: Main restaurant was hit and miss not enough English dishes for the more fussy eaters in our group. Would have been nice to have English type sausages in the morning instead of having German sausages in tomato sauce. Having a toaster that toast's instead of having to put it in 6 time's. Simple thing's to fix.

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“Lovely hotel, lovely staff and a really good holiday.”

After being put off to start with, with all the negative reviews I can honestly say don’t look too much into it. Myself and my family really enjoyed it. The staff are absolutely amazing and nothings too much for them. Every single one of the staff members are friendly, helpful and actually have... more

After being put off to start with, with all the negative reviews I can honestly say don’t look too much into it. Myself and my family really enjoyed it. The staff are absolutely amazing and nothings too much for them. Every single one of the staff members are friendly, helpful and actually have time for you. We originally upgraded to sea view room but didn’t get placed there, we ended up over looking the aqua park (no complaints from us) my 2 year old loved looking over the balcony every morning watching people splash. The rooms were clean and cleaned every day if needed. Fresh bedding, fresh towels. The air con worked a treat. The beach is very pebbly but it’s a beautiful beach and a very peaceful sea at times. Lovely night time view when it’s time for the sunset. The pools were nice and fresh to dip into, not cold just the nice temperature to cool down. The only downfall for me as a picky eater is the food. I basically lived off chips or didn’t actually eat at all. If you’re wanting a nice restaurant I’d recommend palm cafe and bar, they also offer pick up and drop off service. Do believe the price of taxi is included in the bill. It’s not actually a far walk but wasn’t too keen on walking through the underpass as it wasn’t lit up. Overall, I’d definitely come back. (100% if the the food was more catered for me) haha.

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“Could be Improved ..”

My honest review of this hotel. We booked as a family of seven, my daughter, son in law with three children aged 13, 11 and 2, my husband and myself. On arrival in the early hours with very tired children instead of providing us with what we had booked, ( we had booked and paid for a family r... more

My honest review of this hotel. We booked as a family of seven, my daughter, son in law with three children aged 13, 11 and 2, my husband and myself. On arrival in the early hours with very tired children instead of providing us with what we had booked, ( we had booked and paid for a family room and basic room) we were offered a family villa. We were shown the Villa and boy what a disaster! It reminded me of a YMCA hostel ! No wardrobes, dressing table or even a bedside table.. and not ideal for a two year old toddler with three stories of high concrete steps. My oldest granddaughter turned in the shower and black water came out! We went straight back to reception to complain and said there was no way we could stay in there and were immediately moved to a new room with two rooms and large balcony. This was called the ‘superior room’ It wasn't what we booked in the first place but to be honest by this time we were all too tired to move. The next day the reception manager was very apologetic. We did hear from other guests that this happened quite a lot.. given different rooms, complaining, and then being moved. The highlight were the flumes & splash park which were ideal for the kids and they loved every minute. However, the music around this area was far too loud and unnecessarily so! You couldn’t hear each other talk ! The music wasn’t always appropriate either with songs on a loop with very bad swear words ( not suitable for a family resort) then when the 'foam party' started they vamped up the volume again! We did mention this to the guest relations manager who said he’d deal with it. Talking to many other guests this seemed to be the most common complaint - the hotel needs to listen to their customers and turn the music down. We ended up at the 'quite pool' the rest of our holiday as I couldn't deal with that for two weeks. The food was ok although very basic and repetitive. Chicken and fish most days. I struggled to find much I liked to be honest, although my family enjoyed it. So personal preference it seems. The snack bar was very good with providing ice creams, burgers, pizzas from 10am onwards. they don't supply English tea bags so if you are are a tea drinker take your own! What will give this hotel a good review from me is the staff. Especially Ahmet Levent the food & beverage manager who was always checking if everything on us. He was always seen walking around the hotel making sure everything was ok. … Atilla from Guest Relations was brilliant and was always happy to listen to what we had to say. Yusuf Karaalp in the restaurant who was very attentive and make sure we had a table reserved for us ( being a family of 7 it was needed) and Issa from the Spa who was lovely.

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“2 weeks here”

Firsty this is definitely not a 4* hotel. It is rundown and needs work. Parts of the resort doesnt get maintained. It's the water park and flumes which makes this place earn that title i recon. They are amazing and my teens had a great time every day. The slash park is half broken though. We en... more

Firsty this is definitely not a 4* hotel. It is rundown and needs work. Parts of the resort doesnt get maintained. It's the water park and flumes which makes this place earn that title i recon. They are amazing and my teens had a great time every day. The slash park is half broken though. We enjoyed the food even though it was very repetitive and standard. But it was tasty and always hot. The snack bar did the same stuff every day. It would have been nice to see some different options there. The drinks were fine. A good selection. The shop on site is more expensive than the nearest bazzars however if you ask for a good price and be polite then they will take less. They are very friendly people. The staff around the whole site are amazing. Very helpful, friendly and fun. The restaurant manager is great. Every day he made the effort to come talk to us and ask if we were OK and if there was anything we needed. He genuinely cared. My biggest annoyance was the music. It is far too loud from 10am onwards. You literally can not talk to anyone next to you. And they put the music up even louder for the foam party. It was unnecessary loud. We would enjoy the music at a much lower volume. Far too loud for kids ears. We didn't watch the evening entertainment because of this and spent our day time around the relax pool to avoid it too. Not only that, there was about 4 songs that played every day that had swearing in. And speaking to other families they all said the same and had also complained. I did tell the guest relations manager and he said he sorted it but the swearing did continue, even on our last day. We had a superior family room which you pay extra for but they get the worst of the loud music as the entertainment stage is right next to it. So we had to try and keep my 2 year old going until after 10pm when the music finished for her to be able to sleep. Even with the doors closed it didn't make a difference. The room was nice. Was described as luxury but it's just normal for us back in England and what we are used to. If our room was luxury then I dread to think what the rooms were like for the standard family rooms. From looking outside, they have a tiny balconys which you can't even sit on. So we were very grateful for a decent balcony in the superior rooms. Some false advertising on their website and easyjet website. The play park is nothing like pictured. There is no fun fair. The bumper cars are broken and not used even though they are still there. The arcade room, trampolines, survivor park and mini golf is extra charges and all very run down. Highly recommend the spa on site. The guy on reception is lovely and does give you good prices. We had a Turkish bath with scrub and bubbles which was amazing. Then a full body massage. Also included use of the sauna steam and salt room. My recommendation is only take euros here. That's all they want on site and the nearest shops. They don't like lira but will take it if its all you have. We had a nightmare with accommodation when we arrived at 1am. There was 7 of us. Myself my husband, 3 children and my 2 parents. We booked 2 separate rooms (family room with 2 bedrooms for us and our children and my parents booked their own standard room) however when we arrived they wearnt available so they offered us a villa. Avoid!! It was dirty, broken, no curtains and the shower poured out black water. We declined staying there and got quite upset as by this time it was 3am and we were very tired. So they put us in the superior family room and therefore had to share with my parents for the whole 2 weeks and with my children sleeping next to us. Wasn't ideal and not what we paid for . Will be reporting to our travel agent.

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