Alba Resort Hotel - All Inclusive

“Recommended”

Very nice resort overall had really a pleasant stay, mi kids enjoyed every minute of it and we will certainly go back one day. True hospitality. Surroundings are breathtaking. Everything is cleen immaculate. Recommended for families with kids

“Alba Hotel and surroundings”

The hotel was great very clean and comfortable. The food was good including cakes and fruits. The trips were ok but Jeap Saphari one was the best one. The Italian restaurant was absolutely great 👍 delicious food, vino 🍷 and service. The only thing that was really annoying was the fact that all loca… more

The hotel was great very clean and comfortable. The food was good including cakes and fruits. The trips were ok but Jeap Saphari one was the best one. The Italian restaurant was absolutely great 👍 delicious food, vino 🍷 and service. The only thing that was really annoying was the fact that all local shops owners were after our money and some of them were really rude if you didn't want to buy their fake products 😒. Other than that the place was ok 👍

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“A good hotel with nice facilities and food. But don’t be deceived by its rating. It’s not 5 star.”

This hotel has a lot to offer in terms of facilities and family entertainment. The food is good and drinks are good quality. But the service is nowhere near 5 star. Don’t expect to be ‘looked after’. As much as the restaurant and bar staff are pleasant and helpful. The reception staff and managemen… more

This hotel has a lot to offer in terms of facilities and family entertainment. The food is good and drinks are good quality. But the service is nowhere near 5 star. Don’t expect to be ‘looked after’. As much as the restaurant and bar staff are pleasant and helpful. The reception staff and management don’t care about you or the comfort of their guests. Overall you get great facilities. There are two big pools and two kids pools. One is more for relaxation and the other had a good range of water slides. The beach is part of the hotel with loungers and refreshments included on the all inclusive. The entertainment is good for kids especially the pool foam party. Food is good and there is a good selection. You get a lot included in the all inclusive that usually require a supplement. Cocktails, wine, ice cream and ice lollies all included. They are all good quality too. The best I’ve had for an all inclusive. Rooms are modern, nicely decorated and comfortable. They are quite compact and not a lot of storage space. But adequate. The WiFi is very poor which is annoying when unable to use mobile data. There was a lot of ants around the hotel and especially in the room. Take care to not drop food/crumbs on the floor. Rooms were cleaned and towels changed every day. Travelling from the UK. This hotel doesn’t seem to get a lot of English guests. Which was not a problem to me as we prefer to be away from English on holiday. the staff all speak many languages. But some staff struggle with English. Again not a problem to me. But may be for some people. Guests were all well behaved and there was no drunk and disorderly behaviour which was refreshing. Likely due to having few English guests. The hotel is hugely let down by its very dismissive and rude reception staff and management. They give a clear impression that you are nothing more than a nuisance to them. If you’re expecting 5 star service and being looked after you’ll be extremely disappointed. I’ve stayed in 2 star hotels that offer a better service than this hotel. Unfortunately on our last day our flight was 14 hours after the 12:00 check out. Having asked several times throughout the week about late check out. The reception staff gave a different answer every time. When I eventually got to request a late check out on the morning of departure. The receptionist said it wasn’t possible. I asked if there was any alternatives as we have a 5 year old. I was unwell, we needed respite from the temperature outside and a place to rest before the exceptionally late flight. I was told we could store our cases in the luggage room and use the spa to shower. Which was not helpful as this meant we had to spend the whole day with no rest or escape from the heat. My tour operator TUI was little help and blamed it on the hotel. They did eventually speak to the hotel who refused to help again. This meant we were unable to shower in private and we did not get any rest. We all returned from holiday with heat exhaustion. I would suggest that if your departure is much later than check out time. Avoid this hotel. If you expect a 5 star experience and the management to care about your safety and welfare, there are better options. You will be mostly left to your own devices which is absolutely fine until you have a problem that needs sorting. Alba resort and TUI could offer a much better service than they do.

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“Disappointing.”

The hotel was located in a good location.. The food was ok . A la cart restaurant was disappointing. Some of the waiters couldn't understand English. The evening entertainment was very good. The receptionist were very disappointing. Had to request several times before had anything done. The worst o… more

The hotel was located in a good location.. The food was ok . A la cart restaurant was disappointing. Some of the waiters couldn't understand English. The evening entertainment was very good. The receptionist were very disappointing. Had to request several times before had anything done. The worst of all they asked us to pay for WiFi in our bedroom!!!. Overall it was ok but not the hotel I would go again.

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