Beach Club Doganay Hotel

“It was okay, but we will not come back”

A week ago, we just came back from the vacation in Doganay Beach hotel. First of all, I want to say the good things about hotel because for sure we enjoyed and relaxing during our holidays. The food was so tasty and with big selection. We really loved the dinner because there was a tasty kind of … more

A week ago, we just came back from the vacation in Doganay Beach hotel. First of all, I want to say the good things about hotel because for sure we enjoyed and relaxing during our holidays. The food was so tasty and with big selection. We really loved the dinner because there was a tasty kind of meat, special in the day when they gave Turkish dinner and also we really like sushi evening. The restaurant so clean and people working there so kind and nice and helpful. And ice cream was really tasty. The drink was also okay, the barmans was so friendly and always smiling with positive energy. I really saw that they like their job and they are doing it from the bottom of their heart. The rooms was okay, clean, but the toilet didn't work as well and was a little bit dirty. But the housekeeping was so friendly and we really love the woman who clean our room. The swimming pool so so so nice - I really loved it that swimming pool is together for adults and for kids because I could enjoy on the swimming pool with my child and the same moment. The beach - it was okay but could be better a bit , the beach bar and snacks was also okay - we loved the pizza there, and the pizza man so kind! The most what I didn't like it was animation team except girl from kids club but also I even don't know her name - it was so clear they are already tired from the season and don't want work. We even didn't know their names. They made activities but they just gave information and people had to come by themself. They are just walking around our sunbeds but they didn't even talk to us sometimes even didn't look at us and ignored us. Special the chief animation Ercan, he never talked to anyone, and even didn't say hello to guests. He never smiled even on the stage and when he spoke by microphone it was really often not understanding. I was a chief animator in other country such long time and for me the behaviour of chief animation so rude. From the first day I saw that two girls carried the table and he was sitting and watching it - not accepted. He didn't support and motivate them it's why for me this animation didn't do their job. I thought during my vacation there I will enjoy as well but even the show was really boring. We were there 10 days and the karaoke was 3 times. We really like just one show from outside - Mongolian show - it was great and we really loved to see it. The rest was really boring. I was there with my three year old baby and she really loved kids club and mini disco. The girl from kids club made a good face painting for my daughter and also teaches her a lot of dances and she is dancing home till now. She did a great job. We saw in the social media that they are doing such perfect job it's why also we choosed this hotel but we came in the end of September and there was nothing from this and we were really disappointed. Even we complained about it to guest relation but nothing changed. If there is season till the end of October, they should do the same as before, because there was really many people in the hotel who wanted enjoy. And second person we didn't like and for us his behaviour was not accepted - the waiter Urgun from Flora bar - it was so clear that he prefer russian people, than us, polish because they are giving more tips to him. One day we were sitting in front of the bar and he told us big group don't sit here, go there, to the end of the coart. On the beggining I was thinking he prepared for us a good place and just later when we arrived there I understood just that he pushed us away to make a place for russian people. In this hotel, russian are first, and other countries special polish later and it shouldn't be like this because all customers should be treated the same. In general I would like to say that the hotel is okay but we will never come there again. The hotel need a renovation and better people to work there.

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