Rixos Sungate Hotel

“Overall really enjoyed , just sad as my own child didn’t want go in pool last few days”

Just returned from here . Only main fault I have with hotel is lifeguards didn’t seem very well trained as witnessed a young child being taken out pool by another older child , drowned and was another holiday goer that preformed cpr on the child , the life guard was distraught but just seemed like … more

Just returned from here . Only main fault I have with hotel is lifeguards didn’t seem very well trained as witnessed a young child being taken out pool by another older child , drowned and was another holiday goer that preformed cpr on the child , the life guard was distraught but just seemed like forever for trained staff to arrive, although not the life guards fault as children are us parents responsibility , I do feel cpr training should be first knowledge to life guards . Other than that I can not fault the hotel, all staff were friendly and polite , and everything was clean, I’m a fussy eater but there was plenty of food to choose from and the food at the seafood bar food was also lovely and noodle bar , snack bar and croissant bar and coffee bars were all great , does advertise many more alacarte restaurants However only can choose from two , the rest are all payable , however I didn’t see a need to pay alacarte ,when food was plenty full . I would recommend this place for kids club and water slides , plenty there to keep kids amused

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“4 star at best, disappointing stay”

As someone that has stayed at both land of legends and rixos premium Belek and been really happy, this hotel cannot compete. In my option this would be a 4 star at very best, not a 5 star. Check in - check in was ok, we arrived at 3:30 am and it was relatively quick to check in. Al a cartes were … more

As someone that has stayed at both land of legends and rixos premium Belek and been really happy, this hotel cannot compete. In my option this would be a 4 star at very best, not a 5 star. Check in - check in was ok, we arrived at 3:30 am and it was relatively quick to check in. Al a cartes were explained and we were drove to our accommodation on a golf buggy. However, no drink or food was offered to us on arrival. Accommodation - unfortunately this did not meet expectations. For a family of four, the room consisted of a large bed, a sofa bed that was actually just a hard sofa and a cot for my nearly 3 year old. For the price we paid we expected at least another single in the room, not a cot. We ended up all sleeping in the main bed. The room although recently renovated was falling apart with skirtings hanging off. The door did not have a proper lock which was dangerous with the children being able to get out at any time. The noise was absolutely awful until 1 am. I will say it was kept relatively clean during our stay though, with daily bedding changes. The actual building was appalling, air conditioning was non existent in the corridors and lift, carpets were old and dirty and wall paper literally falling off 🤢 Pools and children's area - the children's area is fab, a definite highlight for the hotel. Our kids loved the park and soft play. They also enjoyed the nightly carnivals outside the kids area where they could get sweets, cotton candy and popcorn. The staff were very friendly in the kids area and outside. The pools were nice enough but did get busy. We did find because the pool was extremely big it was freezing even in 36 degree heat. Drinks were nearly impossible to get unless sat on tables right beside the bar, staff never really came round this sun beds. I found this unusual for a rixos hotel. Food - Breakfast: This was a mainly to a good standard and remained open late. This was good as my kids were up later than normal due to late nights and the 2 hours difference. The fresh pancakes, waffles and omelettes were fab. However the buffet is like a zoo, way too many people for the space. For a 5 star I would expect fresh juices for breakfast, however we were served some appalling synthetic sugary tasting orange. Lunch - we mainly eat at the snack bar, this was okay, but not great. It had a good salad bar, jacket potatoes and then the usual of burgers, hot dogs, chicken nuggets fries etc. we found the produce used wasn't good quality though, burgers seemed cheap. it was however lovely to sit outside and look out at sea. We found staff were very friendly quick at serving drinks here too. Dinner - I don't know where to start with how bad we found dinner. As above it was like an actual zoo, really difficult to get a seat and incredibly noisy. Queues were non existent and by the time you got what you wanted it was often freezing. The choice was incredibly poor for British. The meat cuts were not a good standard and the meat was regularly dry and tasteless. They never had prawns or steak. The salmon we had one night out of 10 was full of large bones. We actually dreaded dinner, my eldest child lived off fries only. Al a cartes - we only went to cactus and the service was fantastic. Food was okay. Snacks - the ice creams available are great as is the noodle bar. The golf buggy's and cars - the amount of golf buggy's and delivery vans driving round was ridiculous. Genuinely, we were constantly having the pull to the side with the prams and look out for them when the kids were walking. The hotel grounds overall were very clean and the children enjoyed the holiday as they would any. However for us, the food and accommodation was such a let down, that we definitely would not return. For the price we paid it was incredibly disappointing. I would say this is a 4 star at best that doesn't really cater to British.

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