Queen's Park Le Jardin - All Inclusive

“Great family holiday.”

Absolutely loved our time here. The Mini Club team (headed up by Elena) get a special mention as our son pretty much spent as much time as possible with them and even danced in the nightly Mini Disco. He is extremely shy and finds it hard to form relationships but did so on this trip. The resort… more

Absolutely loved our time here. The Mini Club team (headed up by Elena) get a special mention as our son pretty much spent as much time as possible with them and even danced in the nightly Mini Disco. He is extremely shy and finds it hard to form relationships but did so on this trip. The resort is lovely, great food and relaxing spa (massages). Great place to unwind and fab for families. All the staff are outstanding from the reception team, waiters, cooks, spa staff, animation team, lifeguards (hard job that) and of course the Mini Club staff indeed everyone. Highly reccomended, already missing it and we've only been home a day!!!!

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“Mini Club”

Yesterday we returned from the hotel. Clean and well-groomed. The sea is clean, but pebbly... the food is delicious, varied. I want to especially thank mini club Elena Ivanovna and her team: Madi and Mar. Lenochka you are super, always stay so cheerful, dynamic. Beauties, good luck, success, health… more

Yesterday we returned from the hotel. Clean and well-groomed. The sea is clean, but pebbly... the food is delicious, varied. I want to especially thank mini club Elena Ivanovna and her team: Madi and Mar. Lenochka you are super, always stay so cheerful, dynamic. Beauties, good luck, success, health to all of you. My son Mahir was very happy with mini club. Thanks a lot.

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“3-4* at most ! Old and outdated !”

Rooms are not 5*. Hallways/stairs/elevators are not 5* !!! - 3* at most... We stay in rooms 4402 and 4403, a 5 minutes walk from reception to the furthest building, Both rooms have old ..everything in them.l, old entrance door (problems entering every day), old and very noisy air conditiong sy… more

Rooms are not 5*. Hallways/stairs/elevators are not 5* !!! - 3* at most... We stay in rooms 4402 and 4403, a 5 minutes walk from reception to the furthest building, Both rooms have old ..everything in them.l, old entrance door (problems entering every day), old and very noisy air conditiong system, old amenaties, old furniture, old rusted fridge... Restaurant 4*, Pool 4*, Outdoor Restaurants and facilities 4*, staff 4*, beach and pontoon 3*

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“If you’re English think carefully about staying…”

The hotel pool area is good, the hotel itself is dated. We were the only English family staying and staff, including the management team, were unwelcoming and hostile. At first we were not sure if this was a language barrier- very few staff spoke English- but we soon realised it wasn’t. Other nat… more

The hotel pool area is good, the hotel itself is dated. We were the only English family staying and staff, including the management team, were unwelcoming and hostile. At first we were not sure if this was a language barrier- very few staff spoke English- but we soon realised it wasn’t. Other nationalities were served before us at the bars, even when we’d been patiently waiting our turn. We were mostly ignored except for 2 members of staff who told us they loved the English accent! The animation team keep guests entertained throughout the day and there’s a good range of activities- air gun, pool games, tournaments etc… Again however, none of these are in English. We had paid for two rooms- a double and a room for our 3 teenagers. The room for 3 was in fact a double room- it only had 2 towels, 2 patio chairs, 2 glasses and a camp bed wedged at the bottom of the twin beds. The portable bed was uncomfortable and in fact the 3 kids ended up sleeping across the twin beds, with the youngest in the crack of these beds. Far from ideal, especially considering the price we had paid for this holiday. We had asked for the rooms to be close by to each other, however when we arrived they were some distance apart down a corridor. We asked for this to be rectified and were met with a hostile response again. We ended up wasting every day of our holiday dealing with the room issue- both directly with the hotel manager and Love Holidays who we had booked through (LH ate currently investigating our complaint). I will say the staff underneath the management team work very hard- the hotel is clean and they are always washing floors etc… Our daughter came down with violent sickness and Diahorrea on our last night and required hospital treatment when we arrived home. I can’t be sure this was to do with the hotel but in all honesty it was the final straw. Special mention must go to Gulcin Heptemiz who tried her very best to help us rectify the issues we were experiencing- even when the manager told her he had other work to do when she was trying to get him to sort our problems out! She even bought our daughter bananas to take on the journey home. I am sure if we were an other nationality we would have been prioritised and treated vastly differently, which is very sad. We would not return to this hotel.

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