Ng Phaselis Bay

“Special family holiday”

We have not long returned from our visit to NG Phaselis Bay. Having spent several weeks exploring places we could visit we decided to visit here as our first family holiday abroad. We clearly made the right choice. Everything was beyond our expectation. The whole experince from pre arrival to retur… more

We have not long returned from our visit to NG Phaselis Bay. Having spent several weeks exploring places we could visit we decided to visit here as our first family holiday abroad. We clearly made the right choice. Everything was beyond our expectation. The whole experince from pre arrival to returning home was all the better because we chose to stay with you. The complex and exclusive feel was one we will always remember. What made this experience even better was the people who work here. There is nothing we asked for that wasn’t possible and often you didn’t need to ask for anything as it had already been considered and offered by the staff. There were so many staff that went beyond what anyone would expect. We were particular blessed with the assistance we received from Kabeer and Omer our NG Guides, Nadir one of the fantastic Roller Waiters, Lifeguards Erfan and Songul. Songul’s attention to detail and interaction with children was exceptional. From the moment we met her to leaving she made an extra effort to make us and our son feel welcome. Songul has a fantastic connection with Children and should be considered for a role whereby she can spend more time with them. Despite this being our first family holiday abroad in 8 years we are already planning our next one which will possibly be at NG Phaselis Bay. Our sincere thanks for the wonderful experience and memories.

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“needs a little upgrade”

Firstly let me say that this is a beautiful hotel with amazing grounds and swimming pools that make you relax instantly. The view of the sea and the hills are amazing and you do feel special being there. The entertainment and the food need a rethink though. The hotel has a number of restaurants an… more

Firstly let me say that this is a beautiful hotel with amazing grounds and swimming pools that make you relax instantly. The view of the sea and the hills are amazing and you do feel special being there. The entertainment and the food need a rethink though. The hotel has a number of restaurants and I will rate them as follows The Chefs Steak - costs 50 euros per head to eat here but the food and service are outstanding. Burger and Beer - costs included in stay - very easy eats and good service. Capella - Italian again 50 euros per head - food was not great and my partner was given the wrong main course ( overcooked and cold). Nautilus - good food and cafe style - 24 hour service. Cuisine - the buffet restaurant - great choice , great service team, accommodating chefs but the problem here is that the Hot food is not hot. This seriously needs to be looked at. We did inform the team and a few times the food had to be reheated. We arrived on the last day of the season and there was a halloween party that night - spectacular and well organised. The day after all entertainment seemed to be ceased and things went indoors to the bars and lobby. Very dull and a couple of nights the entertainment was only Karaoke. They need to think of better ways to engage the guests in the late season. Finally I want to single out Nazir as our host who was a lovely young man who listened to our gripes.

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“Beautiful hotel just lacks atmosphere”

We’ve just come back from here after 11 nights.First of all we did have a really lovely time here the hotel has the wow factor very classy, clean hotel with beautiful surroundings. On our arrival we was greeted with champagne and chocolate strawberries and check in was easy. We was shown to our roo… more

We’ve just come back from here after 11 nights.First of all we did have a really lovely time here the hotel has the wow factor very classy, clean hotel with beautiful surroundings. On our arrival we was greeted with champagne and chocolate strawberries and check in was easy. We was shown to our room by our host Omer. Our room was spacious and kept clean. The beds very comfortable and we had the choice of different pillows from the menu. We had a sea and pool view room in the main building the rooms are very sound proof. All the staff we found to be friendly. The main pool was heated perfect for this time of year and lots of sun beds however you had to get up by 7.30 to make sure you had a decent one. As the week went on the hotel did empty out so wasn’t as bad. The beach areas were lovely and the sea very clear. We did have a beach cabana twice Ali looked after us and made sure we had everything we wanted. Our girls (9 and 6) loved the water park and the kids club. While we was here we celebrated Halloween however on 1st Nov not 31st Oct! They did go all out with entertainment and disco. The entertainment at the beginning of our stay was good however as our week went on it was very samey even our girls commented. Not sure if this is just because the season is ending. Now to why I’ve not given 5*: - firstly the food! In our option it just wasn’t 5* standard. It was good quality but mostly just luke warm and they repeat the same old dishes in the main restaurant. Fed up with cold beans for breakfast we did tell them they had no idea what we was going on about. Twice we had hot beans. The omelets were good at breakfast. We also didn’t like the fact that it wasn’t self service some stuff was but most of it wasn’t. By the time someone served u one thing the rest of the stuff on your plate went cold as it wasn’t very warm in the first place plus Russians like to push in they clearly don’t know the meaning of queuing!! Couldn’t even do a bit of toast yourself at breakfast. I get it’s to give bit more of an exclusive feel but personally would rather service my own food in a buffet restaurant. Also I felt that there wasn’t much choice for vegetarians I don’t eat red meat and ended up most nights eating same stuff. Got bit boring by the end. We did go to the al carte Chinese Resturant one night that was really good but at €50 each! I think in ur stay you should get at least 1 al carte free. The beach snack Resturant was nice food was always served hot in there. The cocktail bar was really nice enjoyed some lovely cocktails in there and we loved the patisserie shop for the chocolates. Also the food labelling wasn’t very clear our daughter has a peanut allergy we just stuck to food that knew was ok for her. She wanted some cake from the dessert stand which has NO labelling on any cakes when we asked is there any peanuts in it they didn’t understand us so we didn’t get any. This is not very good and I feel it needs addressing. - secondly we felt like the hotel lacked atmosphere. It’s defiantly more catered towards the Russians even the shops there are!! We wouldn’t return as feel like previous 5* hotel we’ve been to in turkey is more suited to us with the ages our children are.

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“Okay - but no more.”

Stayed as a family end of October/early November. The hotel was really well maintained and kept very clean. Observations are: Food: Buffet okay, but as a previous reviewer mentioned, you have to ask for most of the items to be plated for you, which means you don't always get what you've asked for.… more

Stayed as a family end of October/early November. The hotel was really well maintained and kept very clean. Observations are: Food: Buffet okay, but as a previous reviewer mentioned, you have to ask for most of the items to be plated for you, which means you don't always get what you've asked for. Eggs at breakfast generally overcooked, with the exception of the omelettes which were fab. Most things (that should be hot) were luke warm. Pastries were like dry cardboard. The standard of the a la carte restaurants wasn't great. We ate at Scallops (fish restaurant) where the paella was just reheated rice (with no flavour) and one prawn, one mussel, one clam, etc. I did complain about this and they said that the executive chef knows it isn't cooked as it should be, but they don't have the correct pans to cook paella??? Certainly not worth 50 euros a head. The steak restaurant (Chefsteak) was okay, but chateaubriand was presented as tournedos and very few steaks were available on our last night - probably running down stock towards the end of the season. Again, probably not worth 50 euros a head. We also ate at Nautilus, which was truly appalling: it felt like a second-rate cafe, tucked out of the way in the hillside building. Staff were of a much lower standard than the main building restaurants. I think we were in and out in fifteen minutes flat and went to the buffet. After these experiences we didn't risk the other restaurants (certainly not for 200 euros) and actually ate off-site one evening. Lunch at the beach bar was okay, but very small portions. The chicken schnitzel looked like something from the frozen meal section in Iceland (I can only imagine...) as it was reformed plastic chicken. It tasted of nothing and was tiny. Surely a chicken or veal schnitzel shouldn't be too taxing to cook? One general issue was that you couldn't look at any of the menus until you were in the restaurants, or if you sneaked in and scanned the QR code - or if you could find them anywhere we weren't made aware of this. Bars: Main bar (Monte Cristo) was okay, but service was a little hit-and-miss, as was the Lobby bar. They have lots of cocktails displayed on screens around the place, but the QR code drinks list only had a few examples on there. We left the Monte Cristo early most evenings due to screeching Karaoke or similar nonsense, all played out to a soundtrack of fellow (Russian) guests watching nonsense on their phones at full volume. Rooms: We had a pair of Deluxe sea view rooms in the main building. These were absolutely fine, well cleaned on a daily basis and the showers were powerful and hot. Views across the bay from the balcony were lovely. Pools/Outdoor area: The main pool was fine, but all the sunbeds around it were crammed together. There were very few spaces, if any, where you could be 'on your own'. All the aquafit classes took place in the pool to a banging soundtrack (which we asked to be turned down) and this added to the fact that it was difficult to relax. We tried to hire a cabana (300 euros minimum for the day), which is 200 euros more than most other places for the same benefits, but were told that they were not available to book after 31st October. This was quite strange as we saw people using them in the following days? Water Park: Not up to the standard of other places we have stayed. Okay for small kids, but very tame for teenagers. Clubs: Our 14 year old son went to the archery session which was held near the kids club. This consisted of a bored staff member placing a small target on the grass outside the club entrance, giving a bow and half a dozen sucker-headed arrows to the kids who had turned up, and then disappearing. I think after about twenty minutes all the kids had wandered off. There was no supervision or attempt to make it interesting. After this he didn't bother with anything else. Watersports: Located down the beach. Obviously run by a third-party company. Complete rip-off prices - they wanted to charge us 200 euros for an SD card containing a few photos and a couple of short videos of our recent jet ski blast on the water. I laughed and walked off. Overall I would say it isn't quite worth the premium price you pay for staying here. The best bits were the view and the setting, but this is only worth so much. We stayed in Lara Beach previously and the hotel was equally well appointed and had a similar range of activities and restaurants, with a much better waterpark, for about two-thirds the price. The most disappointing thing was how false pretty much everyone was who we encountered. They have obviously been brainwashed into making anodyne comments every time they interact with a guest, which for me, rather than making the experience more personal, had the opposite effect. Their main target audience is obviously Russian holidaymakers (probably >90% of the people there) and perhaps that is what they expect or like? It didn't work for me or my family and we won't return.

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