Club Hotel Phaselis Rose - All Inclusive

“Five stars”

We enjoyed staying here in Sep 24. After 1 day moved from garden building to the main where rooms are renewed. Food is fine, beach is nice, pool is clean. Kids animation is perfect. A lot of activities in the kids club during the day and mini disco in the evening.

“Family vacation”

In September 2024, I had the pleasure of staying at the Phaselis Rose Hotel, which offers many positive aspects, but also a few minor dowsides. FOOD: in the restaurant it was excellent. Everything was precise. We had Italian, Mexican, Turkey food, Fish etc. Every night there was something new. T… more

In September 2024, I had the pleasure of staying at the Phaselis Rose Hotel, which offers many positive aspects, but also a few minor dowsides. FOOD: in the restaurant it was excellent. Everything was precise. We had Italian, Mexican, Turkey food, Fish etc. Every night there was something new. There were always enough seats, which was a huge plus . The staff who took care of putting the plates away were like butterflies. The only complaint is that no one speaks English. Whenever I would ask someone something, they would just look at me blankly. The chef who greeted us at the end every night is something that amazed us. The lady who works at Krumpir is a wonderful woman who tried so hard to welcome us all even though she didn't speak English. Kumpir was fantastic. Also, excellent chicken doner!!!!😍 The non-alcoholic drink could be of better quality for those of us who don't drink alcohol, since you serve jack daniels to people who drink alcohol. Once a bartender mockingly asked me if these cocktails were for children even thoug I told him we dont drink alchol. HOTEL ROOM: Considering that we have a baby, we wanted a room that is in the houses outside the hotel in order to have peace and quiet, however, we got a room that has no view and is located right behind the children's park where cartoons are watched until late in the evening, which is extremely loud . We could not open the window or the door. From the right side of our room, you could hear the music coming from the amphitheater, and when it was all over, from the front of our room, you could hear the music from the parties (but this is really okay). The rooms need to be renovated, as they look a little older. The water that was leaking from the shower came into the hallway under the door. But the rooms are very very clean. The bed is comfortable, great for sleeping when the party is over. ENTERTAINMENT: The team that was supposed to be entertainment approached once, spoke in Russian and just walked past us because we answered in English. So we had no interaction with them. ANIMATION: From the animation team, I have to praise Muhabat, lady who is wonderful and the only one who approached us and interacted with us. One night I went to the amphitheater to see a show and it was really great. I was also on the main stage when there were fireworks and it was magnificent. I wouldn't have known about any of that if Muhabat hadn't informed me. BEACH: Beautiful. The sunset was breathtaking. The water is unbelievably clean and has unusual blue colour. The lack is that beach is a bit rocky, so it is more difficult to enter the water. Next, you can always find sunbeds either at the pool or on the beach. HOTEL: Green landscaped areas are something that amazed me. The hotel lobby is huge. If you really want peace for yourself, you definitely have to visit it. People who work at the reception are always there for you in case you need anything. The concept of the hotel is really well designed, but it is definitely not a place to rest, as it is too noisy from early morning to late evening. WIFI:The wifi in the room and in the lobby worked great, but you couldn't connect on the beach or by the pool. It kept disconnecting. All in all 7/10

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“This hotel is more like a 4-star rather than the advertised 5-star, and the price does not justify the quality offered”

Pros: - The hotel grounds are well-maintained and clean. - The front desk staff were accommodating, especially with our request at check-in and arranging a late checkout. Special thanks to Nur and Yasar for their hospitality and kindness. - The service staff—mostly tired students from Kazakhstan an… more

Pros: - The hotel grounds are well-maintained and clean. - The front desk staff were accommodating, especially with our request at check-in and arranging a late checkout. Special thanks to Nur and Yasar for their hospitality and kindness. - The service staff—mostly tired students from Kazakhstan and a few locals—were always friendly despite their exhaustion. A huge thank you to the bartenders Murat, Mali and Kemal for their constant positivity and excellent service. - The housekeeping was thorough and attentive. - The restaurant offered a good variety of fresh vegetables, fruits and greens. Now for the negatives, which really made us think twice about coming back: - Rooms: The equipment in the rooms is pretty outdated (air conditioning, TV, hairdryer, worn-out plumbing), and the overall maintenance is poor, with peeling wallpaper and leaks. - The entire property is noisy, with some areas being louder than others. - Housekeeping Timing: Cleaning takes place during the day, and the staff was very noisy, shouting and banging around during children's naptime. - The meals were repetitive and bland, with many dishes consisting of low-quality ingredients. The desserts were made with vegetable-based creams, and there were too many processed foods. - There was no table service at main restaurant, and drinks weren’t brought to the table. - Most of the bar staff were unskilled (with a few exceptions). - The beach was filthy. The cleaning was superficial at best—when we pointed out a pile of trash near a bin, the cleaner only picked up a few items and left the rest scattered. There were a lot of cigarette butts, paper cups, plastic straws, and even sharp metal bottle caps that posed a risk to barefoot guests. Shockingly, glassware like bottles and glasses were allowed on the beach, creating a serious safety hazard. - Lifeguards: They were either absent or not paying attention, especially when they were needed most—during rough seas. The lack of water safety was concerning. - There were many families with kids of all ages, and no adult-only area on the beach, which made it difficult to find a peaceful spot. - Entertainment: Daytime activities were fine, but evening entertainment was quite mediocre. - The hotel was fully booked, and there were often not enough places to sit in the dining hall, not to mention a shortage of plates. - Flies were a constant issue throughout the hotel, from the restaurant to the beach. - À la Carte: The so-called "à la carte" restaurant doesn’t offer real menu choices—only a pre-selected main dish. - Additionally, the hotel has cats roaming around, and unfortunately, some of them were in poor condition, which was upsetting to see. It felt like an inhumane spectacle rather than a proper animal care initiative. Suggestions to the hotel: 1. Put up signs on the property advising guests not to feed the cats restaurant food, as it makes them sick, and take proper care of the animals, including treating those that are unwell. 2. Introduce an adult-only section on the beach. 3. Improve beach cleaning procedures to ensure the area is consistently free of trash and safe for all guests.

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