Titan Club Hotel Ultra All Inclusive

“Has room for improvement”

The staff is really nice and is taking really good care of all their customers. Sadly it really stinks in the hotel, because most of the people smoke. All of our tshirts smelled like cigarettes after one wear of use. We had a room near the pool area and didn’t sleep well , since they played music t… more

The staff is really nice and is taking really good care of all their customers. Sadly it really stinks in the hotel, because most of the people smoke. All of our tshirts smelled like cigarettes after one wear of use. We had a room near the pool area and didn’t sleep well , since they played music til 1 am on full volume. What also annoyed us was one of their staff. For the children disco she needed 2 more people. After asking everyone and only receiving a clear ,,no“ she grabbed 2 people even tho they didn’t want to. This wasn’t the only incident with her. I’m not trying to be mean , cause she was really nice just like all the other staff members, but she just didn’t seem to care about a no. The food wasn’t the best either. There were only 4 or 5 meal options available and they often didn’t change. Most of the food didn’t even taste. Overall it was a good vacation and we would definitely come back , if the hotel would improve some things.

less

“😐”

I would like to start by saying that upon our arrival we were not given the room we booked. I booked a family room for 3 people, with two separate rooms. We arrived at the hotel at 5¹⁵ in the morning, received the keys and went up to the room. We got a room with three beds. I immediately went t… more

I would like to start by saying that upon our arrival we were not given the room we booked. I booked a family room for 3 people, with two separate rooms. We arrived at the hotel at 5¹⁵ in the morning, received the keys and went up to the room. We got a room with three beds. I immediately went to the reception. The receptionist told me that the standard room was on the paper and I showed my reservation that it was a family room. He then informed me that he doesn't see this and that the system has stopped anyway and he can't do anything. There is no vacant family room. How does the receptionist know that there is no free family room if there is a system error? Then I called our local tour guide and he informed me that the hotel had made a mistake. In my opinion, the hotel knew that we wouldn't get here until the next day and sold our room for the same day. Good tactic. Good. There is no shower gel in the room, only shampoo and they don't refill it either, you have to ask for it. On the day of our departure, we asked the luggage room to put the suitcases away for a few hours. They gave me the key to the luggage room so I could put it away 🫠. Wifi is available, and there is no. The quality of the room does not reach 4*, only 3*. I also wrote a letter of complaint to the hotel, to which they should respond within 24 hours, but this did not happen even after 10 days! It's not 4*, it's 3*!

less