Goldcity Hotel

“Post exams holiday”

Checked in early hours of the morning, No welcome drink and didn’t get a positive vibe, given we arrived after a long journey I would have expected a warmer welcome. We requested twin beds but were provided with a double for our party in 2 of the 3 rooms. With 5 lads aged 16-23 this was a real ... more

Checked in early hours of the morning, No welcome drink and didn’t get a positive vibe, given we arrived after a long journey I would have expected a warmer welcome. We requested twin beds but were provided with a double for our party in 2 of the 3 rooms. With 5 lads aged 16-23 this was a real let down. They provided a single pop up bed which left little space to walk around. Aqua park - open 10-12 and 2-5pm during the summer, has its own bar and food. WiFi doesn’t work well here and it’s popular with kids and adults due the to slides. Shuttle service from B block and back is pretty regularly, however the one at 7pm for dinner needs to be run twice as so many people want it, some miss out. B block with the economy rooms and it’s 10-15min walk to hotel, all uphill, approx 8 flights of stairs. The swimming pool there is really quiet and big enough. There is a bar there until 11:30pm but it was always empty as most people go to the main hotel. Given the size of this block it’s really disappointing there is no food option. If you want a Turkish tea/coffee you have to go to the main hotel. Also the mini bar here consists of water only, never been to an all inclusive where they just give you water. Sink blocked, stopper removed by maintenance and never fixed to be able to fill it up with water to have a shave. They had Euro 24 football on a projector but no snacks provided- really poor from a supposed 5 star hotel. Beach is a bus journey away and they are regular. There is a bar which serves fast food, part of the all inclusive. The beach is full of little stones so forget building a sand castle! Food was good in the main buffet restaurant, never had an issue getting a table for our group of 6. It was fresh, varied and tasty and the staff were great. Games room where billiards, arcade games and bowling at an extra cost. Drinks here have to be paid for and not part of the all inclusive. The shop is a rip off and I would avoid, but there are no other options as we are so far from anywhere. Pide and traditional Turkish bread station was good.

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“AVOID SUPERMARKET !!!!”

First of all I will start with the positives, overall we did have a great family holiday there is so much to do at the hotel, great water park bowling indoor cinemas huge pools never had an issue finding sun loungers kids really had the best time! Now for the negatives, AVOID THE SHOP IN THE HOTE... more

First of all I will start with the positives, overall we did have a great family holiday there is so much to do at the hotel, great water park bowling indoor cinemas huge pools never had an issue finding sun loungers kids really had the best time! Now for the negatives, AVOID THE SHOP IN THE HOTEL (supermarket) THEY CONSTANTLY STEAL YOUR MONEY BECAUSE THE HOTEL IS SO FAR OUT THEY KNOW YOU NEED TO USE IT! ON SEVERAL OCCASIONS MY KIDS WERE CHARGED £27 FOR 2 CANS OF JUICE AND A CHOCOLATE BAR NO JOKES!!! ALSO THEY WANTED £70 FOR A FLOATIE PLEASE TAKE MY ADVICE AMD DO NOT GO, there is a sok supermarket 5 mins in a taxi from hotel where everything is dirt cheap I learned this late into the holiday after spending a fortune at hotel supermarket, also all staff are rude from reception to bar to cleaners other than that we had a good time.

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“Rude reception staff”

Just a heads up if you book through love holidays you will be in B block! On arrival reception staff were rude, did not tell us where anything was considering it’s a big complex, all he did was show us a map and pointed to B block and say you’re here. We got taken down to B block and a man took u... more

Just a heads up if you book through love holidays you will be in B block! On arrival reception staff were rude, did not tell us where anything was considering it’s a big complex, all he did was show us a map and pointed to B block and say you’re here. We got taken down to B block and a man took us to our room and then stood in our room and would not leave, guessing he wanted a tip (wasn’t going to tip him as he was going to leave us at the door without a room key?). Once we had settled in the room we decided to ask if we could be moved to the main part of the hotel as B block is considerably far away from the main hotel including restaurants and pools (They offer a shuttle service to and from the hotel to b block however this is not very frequent, it’s either every hour or every 2 hours which is not ideal as you don’t want to be waiting around). When we asked at reception the same man (think his name was Baris) was again extremely rude to us and explained we couldnt be moved as the hotel were catering for Turkish people as there was a Turkish holiday for most the week! I asked him if he could explain where everything was and he was so ignorant and just pointed sarcastically like we were meant to already know! We ended up walking up to the hotel most mornings and evenings as the timings of the shuttles are very inconvenient regarding breakfast and dinner times? The walk up to the hotel is extremely steep and someone who is unfit or disabled would not manage it, my self and my partner are both fit however this walk to the hotel killed us every time we did it as the hills are so steep and the humid weather does not make it easy! (I read a review about the walk to and from B block and the hotel and I thought they were over exaggerating…they really weren’t). Entertainment staff were also rude to us. If you have kids entertainment is probably good however we only went to entertainment on two nights as it was dreadful. The main bar man at B block pool bar was absolutely lovely we made friends with him and he was always happy to serve us compared to the main hotel bar staff. Overall we made the most of the week together, would not come back here again as they don’t cater well for Brits and gave us the impression throughout our stay that as we were British we were an inconvenience to them being there!

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