Papillon Belvil

“Fantastic hotel and staff ”

We had such a great stay here. We travelled with our parents one of which has mobility issues, the hotel were so helpful, they provided a wheelchair free of charge as we had forgotten to reserve one. They staff at the restaurant and bars were so attentive to her needs, she had been worried abo… more

We had such a great stay here. We travelled with our parents one of which has mobility issues, the hotel were so helpful, they provided a wheelchair free of charge as we had forgotten to reserve one. They staff at the restaurant and bars were so attentive to her needs, she had been worried about going on holiday before then, but now can't wait for next time. The rooms were perfect for us the cleaning staff are great. Fridge is constantly stocked. Only thing for me was our bed was rock hard and caused me some back pain but that's a me thing nothing to fault with hotel. Be advised that although it does say no reserving of sun loungers this is not actually enforced so be prepared, especially at the heated pool where the slides are that you may not get a lounger after 8:30am, most of them have been reversed before everyone went to breakfast. Again this is just something that may be an issue for others with smaller children All in all fantastic place fantastic staff.

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“Great hotel”

First class hotel , food was amazing but the staff really make this hotel great, from the first day they make your holiday special. The only negative I have is, one guest was wearing an inappropriate t-shirt (for a family friendly hotel ) and a few guests mentioned it but it seemed the management c… more

First class hotel , food was amazing but the staff really make this hotel great, from the first day they make your holiday special. The only negative I have is, one guest was wearing an inappropriate t-shirt (for a family friendly hotel ) and a few guests mentioned it but it seemed the management chose not speak to the individual

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“Fabulous First Experience of Turkey”

The Good: Generally speaking you get a lot for your money. We paid the same amount for the same week last year in Majorca and what this hotel has to offer is significantly more in every aspect. There is a lot to do here. My children were never bored. The entertainment package is excellent - there … more

The Good: Generally speaking you get a lot for your money. We paid the same amount for the same week last year in Majorca and what this hotel has to offer is significantly more in every aspect. There is a lot to do here. My children were never bored. The entertainment package is excellent - there could have been more variety as it was largely dance groups, but the quality of them was fantastic. There are live bands, karaoke, discos after the main entertainment which we really enjoyed. 4 of the 5 outdoor pools here are heated which means you can enjoy them most of the year round. Dipping into the unheated pool proved just how much they were heated. My daughter got an ear infection (she is prone to them and this is not a reflection on the hotel) and was in quite a lot of pain. We spoke to reception and 4 hours later there was a prescription delivered in reception for 15 euros which cleared it up and stopped it ruining her holiday. The food, especially at lunch time was good. Particularly the burger bar on the beach front which was outstanding. The animation team were lovely, and quickly learned people's names. A special mentioned to the blonde lady who did the darts (sorry I didn't catch your name as you knew mine!) she was outstanding. The kids club is brilliant - my daughter loved it. The effort they put into Halloween was incredible. There was a desperate party on the tennis court. The Nitpicking: The rooms are small. We moved the mattress of the pull out bed onto the floor as where it was positioned my child would have banged their head every time they woke up. However, given that we only used our room for a quick shower and to sleep, it was not a huge issue. I would probably book a 2 bed apartment if we returned to this hotel chain. The bed are very very hard. However, we rang reception and within 10 minutes they had delivered more pillows and a mattress topper which transformed our sleep! Some cocktails were hit and miss depending on who made them. Our shower was plumbed back to front so we had to put it on the cold setting for hot water. Not a huge issue but it was confusing for the first use! General Tips: Having read previous reviews from English guests I was apprehensive about the way we would be treat, or that no one would speak English and my children would not make friends etc. This is absolutely not the case. Most staff are able to converse well in English and I would estimate at about 1/3 of the guests being English. At no point did I struggle to be understand or understand staff. Take floaties and plenty of sun cream with you. These are available on site but at eye watering prices. The resort operates in Euros. Make sure you take some with you as there are a few extra activities the kids can do. Additionally any medicines needed must be paid for in cash. If you plan on visiting in October, it is very warm during the day but very chilly on a night, so pack plenty of warmer clothes (even a coat) As other reviews have said, people do reserve beds, but there was still plenty at 8am when we went down. All in all, a fabulous holiday and I would very much recommend this hotel, and especially at this time of year. It was the best holiday we have had as a family.

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