Zephir Hotel & Spa

“Great place with the best people 😊”

I was there for 2 weeks and I fell in love with this place! Very nice to take a break and relax. Beautiful nature around the hotel, great swimming pool, beautiful beach and sea just few steps from the hotel. But the best part are the people in there! I felt very safe. They were smiling all the tim… more

I was there for 2 weeks and I fell in love with this place! Very nice to take a break and relax. Beautiful nature around the hotel, great swimming pool, beautiful beach and sea just few steps from the hotel. But the best part are the people in there! I felt very safe. They were smiling all the time to begin with reception manager and cleaning ladies. I've never met so many nice people! Animators were great, so positive and so kind ♥️ There was activities like aqua gym, archery, darts, volleyball, dancing, show every evening and many other. You don't have to leave a hotel because there was also few shops in there. I agree with others that this is 3* hotel, for sure not 4. It needs good renovation. But it is spacious, clean and I saw that whole staff was doing their best. My special thanks to Animators: Miro- the sweetest young man I've ever met, Amine who motivated me to go start to work out again, Mario- best dancer 🫶 and Kimo, Tigana, Youssef, Tchitchou ❤️❤️❤️ Big THANKS to bartender Blaid Ayadi- very kind and good person ♥️ I'll go back there for sure just for this people and the atmosphere! 😊😊😊

less

“Mid at best”

I was there for 5 days. It wasn’t bad but I feel 3* is maximum I could give to this hotel. I feel like everything needs some renovation or at least deep cleaning. The staff was not really attentive, I felt quite…anonymous, if you know what I mean. I had an impression French people were having the … more

I was there for 5 days. It wasn’t bad but I feel 3* is maximum I could give to this hotel. I feel like everything needs some renovation or at least deep cleaning. The staff was not really attentive, I felt quite…anonymous, if you know what I mean. I had an impression French people were having the most attention and care from staff. During my 5 days stay there was at least one time when I went to a dinner and I could not find a place to sit, I was walking around with my plates and no one cared about this, even if the waiters saw me looking for a table. Food was okay for me, most of it was quite tasty, I was not hungry. But margarine instead of butter... I’d expect more. The real highlight of my day was melon served during lunch time - it was the best melon I’ve ate ever. Room was okay, furniture could be newer, everything could be cleaner. But it wasn’t the worst. The beach was nice but I feel like it was dirty, I’m not sure what was that but I think there was w lot of camel poop in the sand. Sunbeds should be changed for sure. AC was working but it was not the strongest. All in all, I’d like to come back to Tunisia but for sure I’d look for a better hotel.

less

“Service needs improvement”

We are here on family vacation. The hotel is nicely located and we have connecting rooms for our family of five. The Pool is very nice and the beach is also nice and sand you with a soft slope. It is a little bit hard to find something good to eat at the buffet at all the meals. The indoor and one … more

We are here on family vacation. The hotel is nicely located and we have connecting rooms for our family of five. The Pool is very nice and the beach is also nice and sand you with a soft slope. It is a little bit hard to find something good to eat at the buffet at all the meals. The indoor and one of the outside pools is filled with"thermal"water, which honestly just looks dirty. The spa has fair prices and is decent. It is next to impossible to get cool here, since the fridges in the rooms don't function well and the AC is not very strong. There are almost only broken salt and pepper shakers, and almost all are broken. The usable don't get cleaned fat enough and there aren't enough glasses and silverware... Not a single teaspoon as a matter of fact. Werbefilme is friendly, but the working moral isn't what it should be. Everything takes for ever, or doesn't get taken care of. Several lights in our room and throughout the hotel haven't been functioning for the past art two weeks. Today some kid must have defaecated on the pool side. For more than two hours nobody from staff took care of this, even after it had been pointed out by guests. In the end it was a guest, who cleaned it up (not a parent, or someone related to the incident). All in all I could be giving less than a 3/5.

less

“central air conditioning which gets turned off every morning around 5:30am and didn't turn on until after noon”

As a family of four from the Czech Republic, we spent a week at the **** Zephir Hôtel & Spa on July 28. – August 3. 2024. It is rather a hotel complex consisting of several connected two-story buildings, some of which have a view of the sea. Inside the complex there is a very nice articulated outdo… more

As a family of four from the Czech Republic, we spent a week at the **** Zephir Hôtel & Spa on July 28. – August 3. 2024. It is rather a hotel complex consisting of several connected two-story buildings, some of which have a view of the sea. Inside the complex there is a very nice articulated outdoor pool with a lot of surrounding palm trees, which are constantly taken care of. The hotel grounds adjoin a beautiful sandy beach with plenty of umbrellas and sunbeds, which are provided free of charge. We used two double rooms about 80 m apart. Each room is equipped with a balcony, where there is a table with chairs and a small dryer for swimwear. The beds are quite comfortable. We had small, outdated, partially moldy absorption refrigerators in the rooms. Upon arrival, we discovered that one of the refrigerators could not be closed. Since even after 2 days it was not possible to get the reception staff to take any action, I removed the reason why the fridge would not close, myself. The hotel has central air conditioning which was turned off every morning around 5:30am and didn't turn on until after noon. I confess that if we had known that we were going to a hotel that turned off the air conditioning in the high season, when temperatures reached 35-41 °C in the shade, we certainly would not have chosen it. Due to the heated building, we woke up early with heat and sweat. I don't understand, if the hotel was already turning off the air conditioning, why it couldn't leave it running at least until the time breakfast starts at 6:30, when it is absolutely clear that all the guests are in the rooms. It should be noted that neither the hotel reception with the adjacent extensive lobby is air-conditioned. In the restaurant, the air conditioning only worked on some days and only very weakly. In the rooms for the first two days, the air conditioning, when it was switched on centrally, cooled well. After the remaining 5 days, however, the hotel reduced the cooling intensity, so the rooms could be around 27 °C (plus ubiquitous humidity). Basically, the hotel didn't offer any space where you could rest from the heat. The reception staff did not help us in the case of air conditioning either, referring to the fact that the timing of starting the air conditioning is the decision of the hotel manager. But I would definitely like to highlight the excellent variety of meals and drinks. The hotel operates on the principle of All inclusive, that is, all guests could eat and drink as they pleased. Many types of warm vegetables, various meats and all kinds of side dishes were always available. Also desserts, sliced watermelons and ice cream. In terms of catering, the hotel was absolutely great.

less