Regency Hotel And Spa

“The best Holiday with my wife in regency Monastir”

I come in tunisia with my wife it's Not the First time number 5 every Thing ist amazing nice food ..we Like Animation Team really friendly and jocking ..really think them for make US so Happy dance all time ..i want to thank the Barmann are so cool and thank you all for make US the best Holiday i... more

I come in tunisia with my wife it's Not the First time number 5 every Thing ist amazing nice food ..we Like Animation Team really friendly and jocking ..really think them for make US so Happy dance all time ..i want to thank the Barmann are so cool and thank you all for make US the best Holiday in our life WE come Back again with big Love to tunisia

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“Loved it! ”

Hopefully this review helps other people not make the same mistakes I did! The reviews about “too many French people” make me giggle, we were there for Bastille Day, so it was very French, but staff didn’t treat us any differently, we loved it. If the hotel was full of British people I'd have h... more

Hopefully this review helps other people not make the same mistakes I did! The reviews about “too many French people” make me giggle, we were there for Bastille Day, so it was very French, but staff didn’t treat us any differently, we loved it. If the hotel was full of British people I'd have hated it, us Brits are awful! The Hotel: The hotel itself is beautiful, no issues with cleanliness (the toilets in the main hall always smelled a little – I think just cause there was no windows/ fresh air in there, but staff were always in cleaning it – people should just poop in their hotel room!!) I couldn’t figure out how to work the air conditioner when we arrived, and when I called reception someone came up straight away. The beach was also a hidden gem, always really quite – and the water was so cold, which was just what I needed sometimes. The Room: The room was fine, maids were lovely, only thing I struggled with was the heat – as when you take your key card out the slot it turns the air-con off, which normally doesn’t bother me but the air-con took a while to actually cool down the room. I learned around 3 days into the holiday that you could shove literally any card into the slot, so I left a business card in there and after that the room was lovely & cool! No issues with noise, bugs, dirt or anything like that, beds were comfy. The only main issue I had – was that I couldn’t get Wifi in my room which was really annoying, but we didn’t spend much time in there anyway. The Pool: Standard ‘no sunbeds’ when we came down in the morning, however a lovely male member of staff found us some when we asked, we made the effort to get up earlier for the rest of the week, so no issues really. The beach always had sunbeds if there was none by the pool anyway. The towels were a slight nightmare for us – as we didn’t have cash for the deposit & the hotel doesn’t have a cash machine, so on our first day we had to wander around for ages to find a cash point whilst being *harassed* by men working in the shops. (When I say harassed, it was awful – they were following us to the cash point, not taking no for an answer etc) This obviously wasn’t the hotels fault but wanted to mention it for anyone who like me – never has any cash on holiday anymore! We ended up just buying some towels from one of the market stalls once we found a cash point. Food: We spoke to a few other ‘brits abroad’ whilst we were by the pool (there was only I think about 10 of us, but it was Bastille Day, so we expected this). Everyone said that they had a bad stomach for the first few days they arrived, as did me and my partner. We also read the previous reviews so we were kind of expecting it. The food was nice, they had a BBQ outside, pasta bar, generally lovely food, but I was initially convinced this was why I was feeling sick. I tried eating different things every day, not eating, going outside the hotel, only drinking bottled water, not drinking alcohol – with no luck. By day 3-4 we were both fine, so we came to the conclusion that it was probably just the heat, just pack some Imodium if you’re not used to the heat… and try to not get sunburnt like me. Cats If you are slightly obsessed with cats like me, its amazing. In the hotel itself we only saw 2-3 cats which I snuck out some ham for (hope I don’t get in trouble for writing that..) however – if you walk down the road from the hotel (literally 2-3 minutes) there are SO MANY of them it was amazing. All really skinny, friendly though. I bought a slab of salami from one of the shops and was sat feeding them for a while.. when we went out the hotel for dinner one night I even had a little kitten sat on my knee and it was honestly the best moment of my life. Outside the Hotel: Would really recommend going out for dinner when there, the marina is like a 5-minute walk from the hotel and has loads of restaurants/ bars. We went to a few places, most just standard British food, but amazingly cheap! We had a chateaubriand at one restaurant which was like £20 for the whole thing – and it was the best thing I’ve ever tasted, and a decent bottle of wine was like £5, so we had 2... We also learned that they have a cash point which is only open certain hours (took us ages to find it on our first day). The markets where we were harassed were way past the marina (like 20 mins away), they had some shops by the marina where we bought some fake football shirts which were amazing! Shop in the Hotel: I can’t for the life of me remember their names, but the 2 men that work in the hotel shop were great, I got some Tunisian sandals from there (again – super cheap) and ended up spending most of my money in there.. you can pay by card, but the machine can be a little temperamental. We bought so much stuff from there he even gave us a free gift when we were leaving, we loved them! Bar The bar staff again were lovely, there was one man who was working on the pool bar every day when we were there, and he was practically on his own – serving all the drinks and getting all the glasses, we felt so sorry for him sometimes so we just kept tipping him, we ended up chatting him with for while and he offered to show us around the town which was really nice of him – however we were going home the next day so we had to decline. The drinks are standard, I lived on cocktails, and slushes with vodka in them (Honestly was the best decision), they had loads of bottled water, the bar inside was nice & cool. Entertainment The entertainment staff deserve a medal for what they do, they work I think like 7 days a week sometimes, all day, in the heat. They were great with the kids that were there, but also with the adults which was a pleasant surprise – usually we avoid entertainment staff when we’re on holiday, but we loved them. They came around to chat to people at the pool, but didn’t bother anyone, just all lovely people. I found that they’re all so talented & hardworking, they speak multiple languages, they’re always smiling, they can dance, perform, act, and some of the men were gorgeous… We particularly loved Rico – we loved chatting with him, and all of them really, just a group of really nice people. The shows every evening were great, particularly the fire one. We always got there a bit earlier to get a good seat (i.e., one of the sunbeds turned around..) so we saw the kids show, which was adorable. The only show I couldn’t cope with was the karaoke, one amazing scouse lad ruined Mr Brightside for me, but was incredible – but after that it was just French people singing Cher… We were also there for Bastille Day (French Holiday), so they had a huge brass band, a foam party, lots of French themed stuff – but was great! Huge respect to the entertainment team for making it special. In Summary: We had a couple of issues which we sorted, not really the hotels fault. I’d recommend: > bringing a random business/ loyalty card to keep the air-con on if you struggle in the heat > packing Imodium.. > bring some currency (but not loads, as there is a cash point near, and you can’t take it back home with you – airport made us surrender our 2 coins we had left…) > get up earlier to get a good spot on the sunbeds > if you’re too hot – go in the sea, its amazing We actually would love to come again, just a really lovely place and we had a great time!

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“Recommend. We had a beautiful holiday :)”

A Tunisian-style city hotel with a small territory next to the marina and promenade with a great location. Very good pool area. Excellent catering per 4* hotels, pleasant restaurant, tables indoors and outdoors. The staff benevolent and nice, least liked the unfriendly reception. Calm and quiet, ... more

A Tunisian-style city hotel with a small territory next to the marina and promenade with a great location. Very good pool area. Excellent catering per 4* hotels, pleasant restaurant, tables indoors and outdoors. The staff benevolent and nice, least liked the unfriendly reception. Calm and quiet, the main visitors are French and there are few Slavic tourists. The hotel has a private small beach area.

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“A good hotel in a great location let down by terrible service at reception”

I can’t quite believe I’ve given this hotel 4/5 given the terrible start to our stay, yet the location, the good food and friendly staff (other than those at reception) won me over. On arrival the reception staff refused to accept I had a booking and it was resolved only hours later when the mana... more

I can’t quite believe I’ve given this hotel 4/5 given the terrible start to our stay, yet the location, the good food and friendly staff (other than those at reception) won me over. On arrival the reception staff refused to accept I had a booking and it was resolved only hours later when the manager stepped in. However we were given a terrible room with a broken tv and shower and two single beds covered by shabby blankets in lieu of anywhere to sit. It looked onto a flat roof with some debris such as an empty vodka bottle! qThank goodness there was a clean bed to sleep on. We were told that the hotel was full but we were promised a room change after breakfast the next day. However the next morning I experienced one of the most atrocious customer service experiences of my life when an extremely unpleasant, rude and constantly smirking woman receptionist refused to try to change the room and insisted we wouldn’t get a better one, despite me having paid a higher price for a superior room. She acted as if I was an inconvenience and turned away from me to laugh with other customers about my situation! I had to ask 3 times before she called the manager, a different one this time. He too, after a very long wait did eventually change the room to a suite. It was rather old in design with an 80s vibe but clean and spacious with a good comfortable bed. However it was 24h after our arrival before we could relax in an adequate room. We and many other guests suffered from the extreme heat ( Tunisia had an unseasonably hot October) - the stock response to this was « the aircon is switched off on 15 Sept ! « And that was that! However, the hotel’s public areas in a classical Tunisian style are very attractive, there’s a big pool and the food was generally good. Lots of fresh salad and well-made Tunisian dishes. Although we didn’t participate in the many activities on offer, the animation team seemed to be doing a great job and had a real rapport with the guests. Sea-swimming involved negotiating a thick bank of seaweed which the hotel states it doesn’t attempt to clear for ecological reasons. It was a little off-putting first time round but we soon got used to it and the sea in the bay is beautiful. The great majority of the guests come via a French travel company so everything is very French - focused. It did feel a bit odd at times, and certainly the needs of the French guests seemed to override those of everyone else, which certainly made some of the Tunisian guests cross. But overall I’d say that with some attention to the tired decor in the rooms and a complete overhaul of the very poor service by the reception team this would be a really great, good value place to stay.

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