The Royal At Atlantis

“Enjoy, you won't be disappointed.”

Experience was great, kids wanted to stay extra days and didn't want to go home. Little or no lines at rides, staff were always friendly and helpful. We didn't get to see everything as the walking on such a large property to explore proved to be a bigger site than we thought. Everywhere you wal… more

Experience was great, kids wanted to stay extra days and didn't want to go home. Little or no lines at rides, staff were always friendly and helpful. We didn't get to see everything as the walking on such a large property to explore proved to be a bigger site than we thought. Everywhere you walk you are in a garden of some sort. Very beautiful and an enjoyable stay.. An excuse to come back ! Rooms seemed a bit dated but well maintained.

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“Repeat Customers”

The view is extraordinary!!!! We love the comfort of a suite to feel more like home. As we have traveled here before we knew prices and always order from the supermarket ahead of time. Breakfast in the room and lunch quick bites… Seafire, Carmines, Murray’s are always favorites for dinner!!

“Disappointing experience with some highlights”

We recently visited Atlantis Bahamas with our family, including young children, and had high hopes given the resort’s reputation. Unfortunately, the experience left a lot to be desired. We had been offered an upgrade before arrival, which we accepted, but upon check-in at the Coral Tower, the upgr… more

We recently visited Atlantis Bahamas with our family, including young children, and had high hopes given the resort’s reputation. Unfortunately, the experience left a lot to be desired. We had been offered an upgrade before arrival, which we accepted, but upon check-in at the Coral Tower, the upgrade wasn’t honored. The room itself was in rough shape, with a wardrobe door barely hanging on and overall poor maintenance. When we requested an upgrade, they initially declined, but after walking over to the Reef Tower, they agreed to an upgrade for a significant additional cost. The suite at the Reef Tower was a noticeable improvement and much more comfortable. One downside across the hotel was the excessive air conditioning; it was uncomfortably cold in many areas, which seemed wasteful and unnecessary. The service left room for improvement as well. Several staff members appeared disengaged, chatting amongst themselves rather than attending to guests. The manager responsible for towel and wristband distribution was particularly rude, which was surprising given we were paying over $1,000 a night and expected top-tier service. However, we did appreciate Venessa at the Reef check-in desk—she was fantastic and really made us feel welcome. The breakfast staff were also friendly and attentive. Food was another letdown. Prices were extremely high, and the quality didn’t match. Many restaurants were closed, which made reservations hard to secure. Despite these setbacks, the resort’s facilities and the beautiful sea surroundings were fantastic and were the highlight of our stay. We did email guest relations but did not get any response which is disappointing All in all, I wouldn’t say we’d rush back, unless there was an exceptional deal. Atlantis has so much potential, but there’s a lot of room for improvement to meet the premium price point.

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