Jw Marriott Khao Lak Resort And Spa

“Wonderful wedding resort in Khao Lak”

We had the opportunity to hold wedding for Nawaal and Saif at your hotel, and we are truly delighted with the outstanding professionalism of your team. Special thanks to DJ and Khun Off from the Events Department, who made the whole experience smooth and enjoyable. They ensured both our guests and … more

We had the opportunity to hold wedding for Nawaal and Saif at your hotel, and we are truly delighted with the outstanding professionalism of your team. Special thanks to DJ and Khun Off from the Events Department, who made the whole experience smooth and enjoyable. They ensured both our guests and our team were well taken care of throughout the event. The venue itself is beautiful, well-maintained, and always updated to meet high standards. Overall, we are extremely impressed with the experience of hosting our wedding here, and we look forward to recommending your services to more clients in the future. Thank you very much for the excellent collaboration with our team.

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“A magical experience”

We celebrated a family wedding at the JW Marriott in Khao Lak this year, and it was a magical experience. Everything was extraordinary, from the food to the service. The staff was exemplary, especially 'DJ' (make sure you ask for him), who is an extraordinary service professional without whom the t… more

We celebrated a family wedding at the JW Marriott in Khao Lak this year, and it was a magical experience. Everything was extraordinary, from the food to the service. The staff was exemplary, especially 'DJ' (make sure you ask for him), who is an extraordinary service professional without whom the trip would not have been the same. Such a beautiful weekend!

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“More a 4* Westin Resort than a true top tier JW Marriott”

Firstly, comparing this JW Resort to others, it’s lacking the Marriott top tier experience everywhere. … more like a Westin or Marriott Resort, but not at the top tier JW level. To management: customers buy an experience and not a bed, what really differentiates this property from the new Marriott … more

Firstly, comparing this JW Resort to others, it’s lacking the Marriott top tier experience everywhere. … more like a Westin or Marriott Resort, but not at the top tier JW level. To management: customers buy an experience and not a bed, what really differentiates this property from the new Marriott resort up the road? Think about it. E.g all the Thai staff are wonderful and very professional, but the Indian and Western managers can not open their mouth to greet customers or hold the door open for customer or even families with buggies - there is a level of arrogance / lack of care that I have picked up. I find that shocking! Moreover, In other JW resorts staff walk around with iced water, bring little frozen fruit or water melon 2-3 per day to people on the pool or the beach … but not here …you can get your own water at station … but sorry, this is not what I have ever experienced at any other JW resort. Nobody comes with towels or there are not even towels out at 8 am, again, I have stayed at other JW resort and the lack of care and premium standard is clearly noticeable here. If this was a 4* Marriott or Westin, fine, but it’s branding itself as a JW and it’s not good enough. It’s so many little premier experience details that are missing in comparison to other JW and JW resort.

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“Snakes”

Currently still at the resort, which is stunning however it's large and prob too big for me, I am going to tell you the positives of this resort and then the negatives and hence why I am only scoring it a 3 out of 5. Positives Staff are amazing, the gardens and pools are stunning and worth see… more

Currently still at the resort, which is stunning however it's large and prob too big for me, I am going to tell you the positives of this resort and then the negatives and hence why I am only scoring it a 3 out of 5. Positives Staff are amazing, the gardens and pools are stunning and worth seeing, the best italian restaurant called the Olive is divine and has a wonderful handsome chef who is entertaining whilst running his kitchen and if u come to this restaurant ask for a kitchen view table. The staff in reception are welcoming and great in assisiting for any queries but my cleaners for room 4028 are the best staff this hotel has. Breakfast is chaotic but food fab, the Jw garden walk is a must see, and it did make us chuckle to see that the chickens have their own radio on, well done JW for looking after your animals. Negatives Our room is in real need of an update, I flooded the bathroom as the drains were blocked, but the cleaners were my hero's by coming swiftly to my aid, however next day I had a bath, it was lovely however when I came back into the bedroom there was water bubbling up from under my bed, no matter how many towels I put down I could not stop the flow, again my hero the cleaner came and cleaned up the water which she told me came from the bath!!!!! I do not expect this from the marriott chain. The smell in the room is now like a damp dog. The main issue however is the snakes. I am terrified of snakes and in the last 3 days have had 2 incidents. Lying on the beach there has been a huge thud next to me wherea snake has fallen from the tree, they lie there curled up for about 20 sec before they skid at great speed across the sand and bury themselves, these green snakes are not small about 3 ft long, I have been so scared it took me hours to get over both occasions, although this is nature I do think the hotel should put up warnings that snakes are likely to fall on you. I'm going to finish on a positive note, met so many lovely people whilst here and I have to say the Germans are the nicest. If you like good food and service this place is wonderful, for me it's the snakes that makes it hell for me.

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