Jw Marriott Khao Lak Resort And Spa

“My heartfelt review 🥰”

Suite wing room 4-9 Dec 2024 1. The room - roomy and very clean. The room was well constructed with good materials from inside. The wall in the toilet was constructed with the real stone and placed plate by plate symmetrically and well centered to the water-faucet. The faucets and showers were the … more

Suite wing room 4-9 Dec 2024 1. The room - roomy and very clean. The room was well constructed with good materials from inside. The wall in the toilet was constructed with the real stone and placed plate by plate symmetrically and well centered to the water-faucet. The faucets and showers were the good brands compared to other “high-price” hotels or resorts. The air conditioner is well placed in the ceiling and function well and fast and coordinated with the door at the terrace, so you dont have to turn off when open that door. 2. The Waterfront restaurant (breakfast room) - located on the beachfront. Can hold up to the whole guests in the resort without any waiting line. Food has a great varieties and the menu was changed day by day. 3. The Sakura (Japanese restaurant) - located in the center of the resort. Small but warm and very famous in Phang-Nga province which has guests from outside to visit. The food is fresh and the price is comparable to the premium Japanese restaurant in Bangkok. 4. The Drift (Mediterranean restaurant) - located on the beach front, cozy and very clean. The portion of the food is large which kid menu can full the adult belly. The pasta is tasteful and juicy. 5. The Sala (Restaurant at the center of the kid’s pool) - one of my son’s favorite. The easy going menu is fast served and kid friendly. You can order and enjoy the meal on the edge of the pool watching your children playing the gigantic trampoline-fountain pool or artificial wave pool. 6. The fitness center - equipped with many Gym-grade “Techno-gym” machines and also has table tennis, ball table, air hockey table, pool tables, punching challenge station and bikes. They also provide Yoga and stretching class. 7. The pools - one of the longest pool in SEA and many large pools on the center of the resort. They also have 3 kid pools which include gigantic trampoline with fountain, big slider and artificial wave pools. The pool is very clean and salted-chlorination. The towel and iced-drinking water are also provides in all areas. 8. The staffs - heart of the service here - is well trained and good in English even the house keeper and security department. You can request the first-aid response team upon to your room if necessary. I interviewed few of the staffs and they said that the property provide them the good welfare including the apartment and 4 meals a day and good bonus so they work with the happiness and provide the good service back to the guest of the hotel willingly. All of staffs are smiling and responsive. They are well fitted with competency and also aptitude. 9. The garden - one of the iconic property of the resort - they provide running track, bird watching station, fish pond, farming area and the products were used to make the breakfast in every morning. The opportunities for the improvement of the resort is including : 1. Transportation inside the resort - the golf car should be provided more especially in the raining days or those with disability. 2. The lobby area is still small and the staffs are quite few and some time there is waiting line to be served there.

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“Read the review ....I'm not giving anything away in the title :-)”

I will try and be as objective as I possibly can in this review and hopefully the management will also make note of the points I raise good and bad. We stayed as a couple in the JW for a two week holiday on a half board basis. The hotel and grounds are very well cared for, with teams of gardeners a… more

I will try and be as objective as I possibly can in this review and hopefully the management will also make note of the points I raise good and bad. We stayed as a couple in the JW for a two week holiday on a half board basis. The hotel and grounds are very well cared for, with teams of gardeners and pool cleaners seemingly working all hours to keep the place spick and span. The gardens and pool area are impressive and the pool just meanders round the whole property. The rooms themselves are well maintained and kept really clean by housekeeping. The beds are super comfy and the pool access room was a real pleasure as it felt like we had our own private pool which we had to share on a very few occasions. The hotel itself is showing its age in places but this is a small criticism and certainly not one that should put you off. This age is mainly in the corridors and more remote public areas. The main public areas are great and give that full 5 star feeling but other areas just give the 4 star vibe. All the staff are really pleasant and always acknowledge you when out and about. Its fair to say though that I have experienced more attentive staff in the bars and restaurants where the service can be sometimes a little sketchy. As a smoker there are limited places to smoke and whilst this is fine and understandable there could be a little more provision outside restaurants and public areas. One point that I'd make would be the beach bar. The very small smoking area with just 3 tables and 12 chairs was not serviced well by the bar team. The chairs did not have seat cushions and the ashtrays were emptied infrequently and the tables were dirty. On top of this we were largely ignored when trying to order a drink or get service. I do accept that smokers corner keeps any bothering smoke away from other guests, but at least provide the same standards of service in those areas that other guests receive. Now the food. OMG the food is excellent! Breakfast as others have said is a true smorgasbord of everything you would expect and more. Yes, it does get busy and quite noisy indoors so sit outside and enjoy the peace and quiet. As we were on Half board with an evening meal included, we had 4 choices for an evening meal. The beach bar offered plenty, but it was the speciality restaurants that offered some amazing food. Thai, Japanese and Italian, and each was exceptional, offering a full three course meal included in our room rate. I have to say, having stayed in many inclusive and meal included resorts the offering was the best you could ever expect and more. The prices for drinks and sundries were very reasonable considering its 5 star, and we were happy with the value offered. Overall this is a fantastic choice for a relaxing holiday, the beach is pristine and truly evokes that tropical vibe. Khao lak, as a destination offered some great bars and restaurants and as we hired a car and a moped we were able to get out and explore the surrounding area and beyond. The Thai people are lovely, warm and welcoming. Would I go back (again) to Thailand ? In a heartbeat. I've travelled extensively and there is nowhere better on earth for a beach holiday that is relatively cheap and offers such high standards. Would I go bak to the JW Marriott ? Absolutely. If you want a stress free tropical paradise with amazing food then you needn't look any further.

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“Best vegan hotel”

Our stay at the resort was amazing, top tier hotel with amazing service at any time happy to help. What made us prolong our stay was the amazing help and assistance of chef Mohan, who was amazing and always took care of us with delicious vegan options, always checking up on us and making our time … more

Our stay at the resort was amazing, top tier hotel with amazing service at any time happy to help. What made us prolong our stay was the amazing help and assistance of chef Mohan, who was amazing and always took care of us with delicious vegan options, always checking up on us and making our time unforgettable.

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“Great Holiday in Khao Lak (Amanda & Paul)”

We had two fabulous weeks at this hotel, 8-22 November 2024. If you just want a relaxing holiday, this is the ideal resort. We were welcomed on arrival with a welcome drink and the check in process was stress free. Our room was spacious, very comfortable and clean. We were on the second floor and… more

We had two fabulous weeks at this hotel, 8-22 November 2024. If you just want a relaxing holiday, this is the ideal resort. We were welcomed on arrival with a welcome drink and the check in process was stress free. Our room was spacious, very comfortable and clean. We were on the second floor and our balcony overlooked the beautiful lagoon pool which meanders around the whole resort. Palm trees and Frangipane trees everywhere. All of the restaurants were lovely and a good choice too. The hotel is right beside the beach, which is stunning. Soft golden sand and a straight walk into the warm sea. The Beach Bar was great. Lovely Cocktails & Smoothies! A good place to sit and enjoy the sunset. We were looked after by Thong on most days and he provided an excellent service always. In fact, all the staff were very hospitable, friendly and helpful. Nothing was too much. Our special thank you goes to Kwan, our housekeeper during our stay. She provided an excellent service and always with a lovely smile. She always made sure that we had everything that we needed in our room (towels, an abundance of bottled water and amazing towel art! Rabbits, elephants, peacocks, dogs! Beautiful). The bed was always immaculate. We even learnt some Thai during our conversations. We would thoroughly recommend this hotel.

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