Pakasai Resort

“A treehouse retreat!”

We had a perfect stay at the Pakasai Resort! Staff were extremely friendly and helpful. We stayed in the Ocean Chalet Suite which despite the many stairs to the room was a lovely kept room with a stunning view! Breakfast was very nice with a variety of options, mostly traditional Thai options for … more

We had a perfect stay at the Pakasai Resort! Staff were extremely friendly and helpful. We stayed in the Ocean Chalet Suite which despite the many stairs to the room was a lovely kept room with a stunning view! Breakfast was very nice with a variety of options, mostly traditional Thai options for the breakfast buffet. The facilities onsite were all very well kept and maintained including the pool. We also had a treatment at the Rokaya Wellness Sala, this was very relaxing. The staff were lovely and facilities again clean and well maintained. What impressed us the most however was the evening dinner available at the resort. After eating out for the first few night, we decided one evening to stay in and try the onsite restaurant. We were very impressed with not only the options on the menu but the quality of food on offer, particularly for the price! Even if you’re not staying at the resort, it’s definitely worth stopping by for some food! We had a great stay and would highly recommend for anyone looking to stay in Krabi wanting good value for money.

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“Wonderful Stay! ”

Beautiful location and the staff are incredibly helpful and kind. The breakfast is amazing everyday, with everything you could possibly imagine served right before your eyes. Pool area is great too! Only tiny thing, We do think a few parts of the hotel (mainly the rooms) need a little bit of TLC 🙏… more

Beautiful location and the staff are incredibly helpful and kind. The breakfast is amazing everyday, with everything you could possibly imagine served right before your eyes. Pool area is great too! Only tiny thing, We do think a few parts of the hotel (mainly the rooms) need a little bit of TLC 🙏🏻 Thanks for a great stay.

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“Lobby and restaurants are fully revamped now, rooms are the same but still good overall”

Like: 1. Lush garden landscaping in the resort and nature observation, if you appreciate such things 2. Having breakfast next to the pretty pond – the buffet spread and the café ambience are top-notch 3. Revamped restaurants (Gaia and Dalah) with gorgeous looking furnishings and beautiful potted pl… more

Like: 1. Lush garden landscaping in the resort and nature observation, if you appreciate such things 2. Having breakfast next to the pretty pond – the buffet spread and the café ambience are top-notch 3. Revamped restaurants (Gaia and Dalah) with gorgeous looking furnishings and beautiful potted plants 4. Hot and cold water dispenser outside the gym to refill your water bottles Dislike: 1. Strong smell of cooking from the restaurant drifting towards the balconies of the Superior rooms early each morning as these rooms (especially in building number 11 ) directly face the restaurant 2. Pungent smell (probably a cheap room spray or cleaning product was used by the housekeeper) in Superior rooms. Personally I find the room scent unpleasant, cheap and overpowering and gave me a headache (this is subjective though). I didn’t experience this when I stayed in the Deluxe Chalet during a previous stay (the Deluxe chalet is a better option, in my opinion, for more space, privacy, less noise from neighbours and no off-putting smells). 3. Leftover room service dishes put along the corridor in Superior Building by guests next door were not cleared for 2 days. I had to alert the housekeeping staff to remove them. Nobody cares??? 4. Extremely disappointed with the service at Arokaya Wellness spa in the resort. Masseuse who was assigned to me is not well-trained at all (lack of skills, just like those cheaper outlets along the streets in Ao Nang, yet more expensive). There’s no soothing music, no change of attire or tea offered and no questions asked regarding my expectations/preference at all during my visit. What a pity – the interior is nice and clean but the service is poor. The masseuse was pleasant enough but the lack of massage techniques and attention to details in a RESORT's SPA is completely unacceptable. Instead of getting relaxation from the session, I got pain and discomfort and angry that I wasted my time and money here. Indicated to her a few times to go easy on the pressures but she simply reverted to the same excessive strength after 10 seconds or so. I guess this is a common problem in many of the spas/massage outlets in Ao Nang – the poorly-trained staff either use too much pressure or none at all and they’re clueless about where the focal points for strokes and pressures are located and how to get the right balance in using their strength. The owners should get the masseuse trained more seriously and thoroughly or just shut down the outlet as expectations evidently will be MUCH higher for a hotel spa.

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