Sol Puerto De La Cruz Tenerife

“Okay hotel, star rating not accurate ”

Will start of by saying that the staff were lovely and helpful, cleaners were very friendly and did a good job of resetting the room every day. However, this is not a 4* hotel. It is incredibly dated and not as advertised on the photos on their website/loveholidays. We checked in late on our first … more

Will start of by saying that the staff were lovely and helpful, cleaners were very friendly and did a good job of resetting the room every day. However, this is not a 4* hotel. It is incredibly dated and not as advertised on the photos on their website/loveholidays. We checked in late on our first night and the Aircon wasn't working, not a huge deal because it was cool enough with the window open, until it got to 7am and a bloke decided to rev his motorbike for 2 hours straight outside our room. This is obviously not the hotels fault and we didn't want to be a pain so didn't say anything, until it happened again the next morning and we spoke to some other people staying in the hotel who said it happens everyday (they'd stayed before). Unhappy neighbour maybe? We ended up going to reception and they quickly changed our room, which we appreciated, we ended up off the street side and on the sea side which was much quiter and the Aircon worked. Room was still very dated though. Both rooms had no fridge and 1 plug socket on the other side of the room from the bed. The TVs in both rooms were static and had black lines running through. The transfer time is 2.5 hours from South so bare that in mind. Area itself is lovely with some great resteraunts and bars, and a little shop just in front of the hotel. Pool was too cold to use (not the hotels fault) but plenty of sunbeds available and a nice outdoor seating area, breakfast was average. Definitely not a bad holiday for the price we paid but also definitely falsely advertised.

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“Quaint Hotel - definitely NOT 4 STAR ⭐️”

This hotel is central. It’s a quaint. Clean. But, dated. Not a 4 star hotel. 3 star at the very least. NO fridge … 1 plug socket (not great) We did Bed & Breakfast. Bread seemed stale. Omelettes were not too bad. Bar opens @ 11.00am & closes @ 11.00pm Read on one of the reviews that you ne… more

This hotel is central. It’s a quaint. Clean. But, dated. Not a 4 star hotel. 3 star at the very least. NO fridge … 1 plug socket (not great) We did Bed & Breakfast. Bread seemed stale. Omelettes were not too bad. Bar opens @ 11.00am & closes @ 11.00pm Read on one of the reviews that you need ear-plugs for the morning & you do …. House-Keeping start approximately 7.00am & gosh, you can “HEAR” them. Poolside is quiet which I appreciated. I am not, sure, if there is enough sun-lounge(s) if the hotel was to be fully-booked. However the beach isn’t too far …. Overall for 1 week - the weather was great. So was the peace & quiet by the poolside. Met some amazing people. Whilst we have visited Puerto De La Cruz several times. It’s, unlikely, we will visit this hotel again.

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“Refused breakfast and a drink we'd paid for before leaving. ”

Hotel itself was lovely and rooms were clean. Food was good in the main. We arrived late and had booked half board so a plate of bread, ham, cheese etc. was put out for us which was grest. On our last morning our transport arrived 15 mins before the kitchen opened. We were refused the breakfast we'… more

Hotel itself was lovely and rooms were clean. Food was good in the main. We arrived late and had booked half board so a plate of bread, ham, cheese etc. was put out for us which was grest. On our last morning our transport arrived 15 mins before the kitchen opened. We were refused the breakfast we'd already paid for and also refused a drink before a 2.5 hour transfer in 25 degree weather. Receptionist and Night Porter both couldn't care less and knew it was too late to buy anything from local shops. We went hungry and thirsty until we got to the airport after being refused water also from the hotel. Absolutely disgusting, won't be returning due to this

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