Hotel Vallemar

“A wonderful hotel with wonderful staff”

I stayed in this hotel for 10 days in mid September with my siblings, my parents, my partner and my toddler. Upon arriving late in the evening we were very grateful to see how spacious, clean and comfortable the rooms are. We slept really well. The one thing to note is that all the beds are singl… more

I stayed in this hotel for 10 days in mid September with my siblings, my parents, my partner and my toddler. Upon arriving late in the evening we were very grateful to see how spacious, clean and comfortable the rooms are. We slept really well. The one thing to note is that all the beds are singles pushed together which can be an issue if you like to cuddle with your partner to sleep as the beds kept moving apart, but they were very comfortable and we slept well. The rooms are all air conditioned which is very welcome on stickier days. We stayed in a room with a sea view and it was really wonderful to wake up to the view every morning. In the evening there is live music at the bars outside which can be a little loud - if you like to sleep early I recommend ear plugs - however all the music stops by 11pm and we enjoyed many an evening sitting on the balcony and enjoying the music below. I think it's worth noting that if you do have any issues the hotel is very quick to respond. On our first night we noted that the lock on the door did not work, and the seal on the door of the shower was missing. Within half an hour the hotel maintenance had come up to the room to rectify the issues, and they did so quickly. The hotel has WiFi which can be a little patchy at certain times of the day when it is lost used but is otherwise reliable. There is a TV in the rooms with a good selection of channels - I will note that the English channels didn't work and did need reprogramming but it wasn't an issue as as we didn't have time to watch TV anyway! There is a mini fridge in each room which is very handy. There is a charge of €2 a day for personal use which really isn't bad at all. The selection of food available at the hotel is really wonderful. Every night there is a different theme. My favourites were Spanish and canarian nights. But there is so much on offer you should find something for even the pickiest of eaters. Every member of staff working in the restaurant was so friendly and lovely. As there were 7 of us travelling together they reserved a table for us each morning and evening so that we didn't have trouble to eat together. I will however note that one particular member of staff didn't appear to want to accommodate this - a woman with dark hair, glasses and waistcoat and green tie (different levels of staff wore slightly different uniform) for some reason whenever this particular lady was on staff she would remove our reservation. Initially we thought this was a mistake but it happened like clockwork on her shifts and never happened when she wasn't in. I'm not sure why she took issue with our group. She was also quite rude to me one day when I was trying to go to our usual table (which had been dressed for breakfast already) to retrieve the high chair for my son. I tried to explain to her several times I was just going to get the chair but she didn't seem to understand and was insisting on directing me to another area of the restaurant. The real jewel of the hotel is the rooftop pool and restaurant where you can enjoy a relaxing day in the sun along with really reasonably priced drinks and meals. The view is absolutely stunning and again, the staff upstairs were so friendly and accommodating. By the end of the trip I felt that we had a really wonderful rapport with most of the staff. Everyone was so friendly towards my little boy - I don't think they get many children in the hotel- but the smiles on their faces whenever they saw him really made my day. My entire family have said how wonderful they found all the staff - bar the one lady. Thank you so much for a wonderful trip, I would love to return here in the future.

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“Perfect location, great staff”

We stayed only one night, which I think is unusual, the hotel seems to be a main partner for German tourist travel, no bad thing, which means most guests stay longer, on half board. Very lovely reception staff, friendly and multilingual. We hadn't booked parking (mistake) but they found us a place … more

We stayed only one night, which I think is unusual, the hotel seems to be a main partner for German tourist travel, no bad thing, which means most guests stay longer, on half board. Very lovely reception staff, friendly and multilingual. We hadn't booked parking (mistake) but they found us a place anyway. Room nice, balcony facing to the garden area, nice and quiet and very good efficient aircon which we greatly appreciated. Easy walking distance to town, right in front of the caesar Manrique pools (partly closed right now). Restaurants and bars all round. Recommend, would stay again, especially because of the staff. Roof pool lovely and breakfast very good.

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“Good value for money, great view and location.”

Really well located, next to the ocean. Good value for money, nice staff and good bufet for a breakfast. Great view from the rooftop, rooftop with the pool and restaurant. Room was clean and comfortable, same as bathroom. One minus because of lack of iron for guests at the reception and poor wi-fi.