Hotel Puerto Palace

“Fab hotel in great city”

Lovely hotel with great facilities and good sized rooms with fantastic views. Reception staff were very helpful and full of useful information to help us get the very most out of our stay. The food was good and loved the ‘late arrival’ meal we got on our first night - very thoughtful! We’d definit… more

Lovely hotel with great facilities and good sized rooms with fantastic views. Reception staff were very helpful and full of useful information to help us get the very most out of our stay. The food was good and loved the ‘late arrival’ meal we got on our first night - very thoughtful! We’d definitely stay there again!

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“Hard to find but worth the trip”

The hotel is a gem. We talked to other guests who have been visiting for many years now. The rooms were clean and well appointed. The hotel is pretty contained; you could stay there and not leave. The pools were nice and there were various options for the buffet dinner served at the restaurant … more

The hotel is a gem. We talked to other guests who have been visiting for many years now. The rooms were clean and well appointed. The hotel is pretty contained; you could stay there and not leave. The pools were nice and there were various options for the buffet dinner served at the restaurant on-site. There were also many options for breakfast which was packed with guests. We took the shuttle to and from the local mall. The area was very quaint and much different from the south of Tenerife. This area has. beautiful architecture. The black-sanded beach was like a 20 minute walk from the hotel. It was difficult finding the hotel as we took a bus from Santa Cruz. Also, a hiccup was when we were leaving early in the morning around 6:30; check out was way too long. The desk staffer kept saying that we had "drinks", but we only had dinner one night at the hotel for 15 euros, each. It took a while to settle the bill as were trying to get a taxi to the bus station. It was clear that some of the hotel staffers weren't used to Americans; we were the only Americans there during our stay, but it was still a good stay.

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“Nice hotel, doesn’t allow water bottle refills”

It’s a nice hotel, I booked a standard room with BA which equates to an economy room at the hotel so your room is facing the street and it can be quite noisy. The room was comfortable and clean, food was ok but they do not let you fill your own water bottle and you have to pay for drinks at dinner… more

It’s a nice hotel, I booked a standard room with BA which equates to an economy room at the hotel so your room is facing the street and it can be quite noisy. The room was comfortable and clean, food was ok but they do not let you fill your own water bottle and you have to pay for drinks at dinner. It’s a nice walk into the centre and a slog getting back up but there is a shuttle bus that runs regularly too. Did not use any of the hotel facilities as I was out every day.

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“Very noisy room and below standard restaurant.”

Hotel is clean, well appointed and staff generally quite efficient and helpful. On arrival the receptionist could not find my booking and stated that they were fully booked. This was my first impression of the hotel and not reassuring. The booking was eventually found. The hotel is situated on a h… more

Hotel is clean, well appointed and staff generally quite efficient and helpful. On arrival the receptionist could not find my booking and stated that they were fully booked. This was my first impression of the hotel and not reassuring. The booking was eventually found. The hotel is situated on a hill next to a busy road, one of the main roads into and out of Puerto de la Cruz. The town is not easily accessed by foot as you will need to walk up and down alleys and lanes from the hotel. The hotel is well away from the resort and I mainly used the local buses (Titsa) to get in and out of Puerto de la Cruz. My room (217) and balcony were about 20m from the busy road with cars buses and trucks going past day and night. My room was also next to the metal fire escape and guests used this as a shortcut to the restaurant and I felt there was no privacy on the balcony. The buffet restaurant was very chaotic and the quality of food was not what I expect from a 4 star hotel. I have had much better quality in other 3 and 4 star establishments. The balcony did not have a clothes rack for drying shorts and beach towels. I will not return to this hotel mainly because of its location and the poor quality of the restaurant.

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