H10 Tenerife Playa

“Staff is ace RAUL needs promoting towel mans a legend and jonas always hawks everyone's table so you have a drink.”

The entertainment was the highlight of my holiday (RAUL) - I've been on holidays all around the world and the canary islands but this man is the guy who I would employ in a heartbeat if I had my own hotel. Always happy, willing to help you as an individual regardless of age, religion or sexual orie… more

The entertainment was the highlight of my holiday (RAUL) - I've been on holidays all around the world and the canary islands but this man is the guy who I would employ in a heartbeat if I had my own hotel. Always happy, willing to help you as an individual regardless of age, religion or sexual orientation. The guy is a diamond he has made mine, my partners and my other 17 people's experience a five star. Raul he's comfortable in the spotlight, able to express himself freely and authentically, and he knows how to engage his audience and make each performance a memorable experience. A good guest knows how to captivate an audience and make a lasting impression. Also can't forget the towel man forgot his name. Absolute legend and the bar man Jonas. These staff would bend over backwards for you. Food is a solid 9/10 btw and we're not even picky eaters.

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“3 stars but select staff make it 4 (Jonas, Raul, Mai, Fernando!)”

The hotel room was fine, beds uncomfortable and bed legs broken so the bed slid around but ultimately fine when you’re not spending a lot of time in there. My bedsheet had some odd red staining on, and even when replaced still had marks on. Shower head was quite limescaley and the water temperature… more

The hotel room was fine, beds uncomfortable and bed legs broken so the bed slid around but ultimately fine when you’re not spending a lot of time in there. My bedsheet had some odd red staining on, and even when replaced still had marks on. Shower head was quite limescaley and the water temperature fluctuated but otherwise was fine. The food was as expected of an ill inclusive buffet, some nice and really good, some subpar, didn’t enjoy any deserts and the same was offered pretty much every night. The hotel itself is nice and in a great location, lots of shops and restaurants nearby plus beaches and beautiful views. The hotel pool was decent, one very very cold (like ice!) but the other warmer and nice to skin in. The highlight of the trip was definitely some of the staff. Raul for one, running the day to day activities and even if you weren’t participating generally making you smile and laugh! Absolutely hilarious and so friendly, makes everyone feel comfortable and welcome. When in the bar in the evening we started our trip a bit down as we got ignored for 15/20 minutes and when I went to the bar to order (they do table service not order at bar) I got ignored by 4 members of staff for 5 minutes (all of which saw me and chose to ignore me) until I finally managed to get someone’s attention to say we wanted drinks. However, after this we were served by an amazing waiter called Jonas, who was insanely attentive, left us always with drinks and happy, and learned our order after only a day! He was so friendly and fun and made our trip. We then had the pleasure of being served by Mai and Fernando, both of which were so friendly and attentive and fun, and we cannot credit them (plus Jonas!!!) enough for making our trip enjoyable. If not for Raul, Jonas, Mai and Fernando I would not have given it the 4 star “very good” rating I have. Overall we enjoyed our staff but again, the selected staff have made it much more enjoyable and we would consider returning.

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“A pleasant hotel--ideal location.”

All very good except for one important issue when on holiday. There were NO TEA/COFFEE making facilities in the room.This a vital service for us after a long day out, particularly in an hotel with balconies which are perfect for sitting and relaxing. Very disappointing!!!!

“Adequate hotel”

Overall I would classify my stay of 9 days in this hotel as rather pleasant, but not quite 4 stars in my humble opinion. The hotel itself looks pretty well maintained and the room was pretty clean as well although it does start to show its age a little bit (scratches on the doors and floor, the a… more

Overall I would classify my stay of 9 days in this hotel as rather pleasant, but not quite 4 stars in my humble opinion. The hotel itself looks pretty well maintained and the room was pretty clean as well although it does start to show its age a little bit (scratches on the doors and floor, the air conditioning wouldn’t stay on and the balcony door was rather shaky so I ended up not opening it too often.. but these are just small inconveniences). One thing I did find rather comical was the safe in the room which was unusable as there was no key to be found to open it and use it.. why put in the safe in the first place then? But anyway, the staff was very nice and professional, no complaints there except for the rather long waiting times at the bar in the evening, where (even if the bar wasn’t full) you could easily wait for 20 mins + until your beverage arrived at your table but then again I would blame it rather on their electronic ordering system (which didn’t seem to work too well judging by the waiters expressions when typing in the order into their iPad) than on the waiters themselves. I booked the half pension package but ended up just using the breakfast at the hotel as the dinner buffet option really was nothing to write home about (its your typical “international” holiday food buffet offering) as the meat was overcooked and everything was rather bland (maybe it was just bad luck on that one evening and all the other evenings it was better?) so I decided to eat out of the hotel for the rest of my stay which everyone should do as the restaurants offerings around the hotel are very good and not too expensive, its really the better option in my opinion. The breakfast was alright though and even included Cava (if you were there early enough). All in all it was a good experience and I wouldn’t mind choosing the hotel again as at the end you do get what you pay for but I wouldn’t go for the half pension anymore. (on a small side note, maybe inform the guests at check in that a towel card is required to get a towel at the pool so that one doesn’t have to stand like an idiot in line just to be told at the end to go back to the reception to get the ominous card..)

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