Aluasoul Orotava Valley - Adults Only

“Lovely Holiday”

Hotel was beautiful, with great views both front and back. Staff were friendly, efficient and helpful. Free shuttle bus into shopping centre and drop offs at hotel after day excursions an added bonus. Really enjoyed our stay.

“A last resort if you're booking last minute”

The overall stay at this hotel was just ok. Most of the staff are wonderful, especially Ana (i hope that's her name.. the short blonde lady in charge of entertainment and just the general lobby area) The room was bigger than expected, decorated quiet nicely which a view of a pretty tree, the mounta… more

The overall stay at this hotel was just ok. Most of the staff are wonderful, especially Ana (i hope that's her name.. the short blonde lady in charge of entertainment and just the general lobby area) The room was bigger than expected, decorated quiet nicely which a view of a pretty tree, the mountains and some far away cluster of houses. The room did have a dirty sewage smell.. room 8027 especially in the bathroom, you can smell the drain the whole time you are in there. My sister and I saw faint brownish water marks running down the walls and door only to realise that whenever the room upstairs takes a shower.. a lot of that water leaks through the door frame and into our room. We realised this was an old problem, we noticed there were coats of fresh paint where the water was leaking meaning they probably painted over the wet marks and mould... rather than actually deal with the issue. When we informed the reception staff they just confrimed that it was a known issue but did nothing. We did have a leak in the room for the remainder of the holiday so had to keep placing down towels on the floor to soak up the guests up stairs bath water......... The hotel isn't in the best of conditions, but its comfy enough, on sundays during bingo night the lobby area REEKS of alcohol but the drinks for ALL INCLUSIVE guests have no alcohol... not that it's a little, there was NONE in there. I watched him make me a "strawberry daiquiri" without any spirits, strawberry liqueur or syrup.. he put ice, water down juice and lemon juice into the blender and poured it into the glass - oh wells i guess. The food selections isn't huge. The only reason i don't give them a terrible review is because the staff were nice enough to make you over look to errors. Overall - the stay wasn't bad, everyone seems friendly, the entertainment is nice but the tourists are boring and don't get up or get involved. The location is a bit annoying because they're on a bit of a steep hill, so if you're walking to places get ready to go up a steep hill for like 10 minutes. If you're a person of colour... specially black, don't bother, you'll be stared at by the guests like an animal. The other tourists here are elderly retired whites or middle aged snobs who think they owe the little land they stand on. oh - They charge you for the towels - a cheeky 10 euros that they may or may not give back. The fresh juices are 2 extra euros so you have to just use the machine juice which was looking weird

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“3 stars experience”

Room is big, bed very comfortable, the cooling is central, breakfast OK. However, the rooms need a renovation. The bath had a lot of issues and was definitely in need of repairs. The pools is small. WiFi very bad quality It is an adults only hotel but you are not allowed to smoke anywhere at the po… more

Room is big, bed very comfortable, the cooling is central, breakfast OK. However, the rooms need a renovation. The bath had a lot of issues and was definitely in need of repairs. The pools is small. WiFi very bad quality It is an adults only hotel but you are not allowed to smoke anywhere at the pool and not even on your own terrace. This was very upsetting because we were never warned about it being a non smoker hotel at all by the agency we booked through nor did we see it highlighted anywhere. If you go there the best option is bed and just breakfast. There are many options to eat delicious food elsewhere.

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