Tigotan Lovers & Friends Playa de las Americas - Adults Only (+18)

“Lovely little getaway but...”

Firstly, I was pleased to read a few recent reviews on here and that other guests felt the same about the sunbed situation. We only had a two night stay at the end of October. I brought this holiday as a gift to my husband for his 30th. When we checked in they explained not to reserve sunbeds, if … more

Firstly, I was pleased to read a few recent reviews on here and that other guests felt the same about the sunbed situation. We only had a two night stay at the end of October. I brought this holiday as a gift to my husband for his 30th. When we checked in they explained not to reserve sunbeds, if you did life guards would leave a note and then the towels would be removed after half an hour. This sadly never happened. Tuesday was only only full day at the hotel and we hoped to make the most of it however by 7.30am every single bed around the pool had been taken. We sat in the exclusive area, bar, and our balcony through the day waiting for a sunbed. At 4.30pm we finally managed to sit beside the pool and go for a swim. Which was most disappointing as I said it was the only full day we spent here. Several other guests were complaining about the sunbed situation too. I felt as the roof top pool was closed they hadn't put any extras out around the pool in anticipation for the fact more guests would want to be sat down there. It also wouldn't have been a problem had there of been people on the beds... there was at least 7, pool side, that all day... from the morning at breakfast till after we went back to the room at 6/7 to get ready for dinner no one had sat on them and no notes or towels were moved as I said we had walked around all day awaiting a sunbed. My other issue was definitely the communication around the roof top pool. We got an email 3 days before we flew explaining the 'emergency' works taking place! Obviously these things happen it's no problem. But after speaking to a few guests and staff the works had actually been going on for 6 weeks, they started end of Sept and still had a while to go till completed. Why they didn't express the correct info is beyond me, also why they didn't put more beds out for the guests is ridiculous too. So I felt cheated, this wasn't a cheap getaway and we definitely didn't get the best experience we could have. However they are my only negatives. Otherwise we had a fantastic stay, our room was beautiful with a huge jacuzzi bath (which wasn't working, popped to reception and it was repaired in a few hours!) Reception and restaurant staff all polite and nice. Drinks and food lovely, the cocktails were delightful, especially at cafe de mal. Evening entertainment was great to. We had an amazing massage at the spa, thankyou Claudia 💗 Vewis from our room and the roof top were beautiful, the sunset was amazing. 10 min wak to the beach and lots of little shops around too. The sunbed situation really did let it down.. but I hope they see these reviews and take on board that somthing needs to change.. or I presume once the roof pool is open it will relieve the pressure for beds at the main pool. Overall had an amazing little getaway and would return in hope the sunbed situation was sorted.

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“Great hotel but be sure to book carefully.”

Don’t let the points below put you off going to this generally clean hotel with cheerful, polite and obliging staff. We went in late October and found the temperature just right, the food excellent and pool great. We upgraded our room when booking and to a 'deluxe with a pool view'. We were alloca… more

Don’t let the points below put you off going to this generally clean hotel with cheerful, polite and obliging staff. We went in late October and found the temperature just right, the food excellent and pool great. We upgraded our room when booking and to a 'deluxe with a pool view'. We were allocated room 056, a ground floor room at the end of a corridor that grew steadily grubbier as you travelled along it. The room only had a view of a giant cactus, one had to lean out of the patio to catch a glimpse of the pool. The patio itself was soaked by the grounds staff as they watered the plants meaning that nothing could be left outside over night. The other member of our party also had a ground floor room, her 'pool view' consisted of a view of an exclusive area which she could not visit; again with little sight of the pool. We complained and, after two days of our seven day holiday, were moved to a fourth floor room. Now we had a better bathroom an extra chair and a view of the pool. The approach to the room was spick and span. It was like being in a different hotel. Our advice is not accept a ground floor room unless you get a substantial discount. As others have noted the situation with sun-beds is ridiculous, many were ‘reserved' but unoccupied for long periods. We pitched the idea of a parking disc system to management. Keep an eye on the hotel's website to see if it is implemented. Lastly we were only told on arrival that the lovely roof top pool was out of use when we arrived. Check before booking if this is important to you. We were very disappointed. We do recommend the hotel but do be savvy when booking and make sure you get the facilities you pay for.

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