Spring Hotel Vulcano

“Fabulous relaxing stay with just a couple of niggles..........”

My wife and I have recently returned from the Hotel Vulcano and as we have travelled extensively this year, we just wanted a relaxing holiday, where we could chill out in comfort, lay down on a comfortable sunbed, in quiet surroundings, in the sun and with a good book. To this end, we paid extra fo… more

My wife and I have recently returned from the Hotel Vulcano and as we have travelled extensively this year, we just wanted a relaxing holiday, where we could chill out in comfort, lay down on a comfortable sunbed, in quiet surroundings, in the sun and with a good book. To this end, we paid extra for 10 days utilising the UP service and may I say, it ticked every box (even the books I chose were good :-)). I have read a number of reviews and was nearly put off by some of the reviews that I had read, especially from people who had stayed at the hotel on more than one occasion and had reported a reduction in standards. Well I am pleased to say that I am glad we took the plunge and made our own mind up. From the moment we arrived, Patricia made us feel extremely welcome. The room was on the 7th floor, with a pool view and was spotlessly clean. The shower was one of the best I have ever had in any hotel that I have ever visited. The breakfast was superb every day and we enjoyed the evening meals. They are trialling a new approach in the evening with a choice of 6 'A La Carte' dishes (three fish and three meat), which you choose (if you wish) and is delivered to your table. My wife and thought this was a great idea as it meant your food hadn't been cooked en masse and left to over cook as with most buffet's. Further to this, there was still a choice on the buffet, which was still good if you didn't fancy one of the six meals on offer. This meant we had the best of both worlds, without being overwhelmed. That said, we had paid for half board but I would advise to book bed and breakfast as its only 20 Euros to pay to go in the restaurant in the evening and as such it is worth leaving the choice to go out without feeling you may be out of pocket. This leads me on to the 'UP' Service. I thought that initially that this was a little expensive as my wife and I are not big drinkers and so wondered if it would be worth it. I will say it was worth every penny. So relaxing, first class drinks and good Tapas type food all day. Big shout out to Miguel A, Adrian and Elena, who all provided great service. The UP meal on the Friday night was superb. Also to Agoney, who was always on hand and extremely customer focussed. All that said, It wasn't all sweetness and light and there were a couple of issues. One was on the Thursday when the hotel some sort of fashion show planned. The 'UP' service was supposed to last until 18:00 but around 16:00 they started the main preparations, to the point where they were putting tables in between sunbeds and putting tables and glasses out. This was totally unacceptable and we felt we were bullied out of the way, cutting short our day. We reported our disappointment and concerns to the reception (Noelene) and to the UP Service Manager (Fabiona) but was basically told they were sorry but it was tough as it was organised by the government. Not an acceptable response in any way, shape or form. Other disappointments were that at least one lift was quite often out of service which was a nightmare at busy times (like breakfast). For the last three nights, We also had some pigeons start to roost on the balcony. They were noisy and left lots of mess. This was reported and all they said they could do was clean the mess, which they did but they need to sort the pigeons. All that said, we had a fantastic time and the good far outweighed the bad and we will look to return in the future.

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