Spring Hotel Bitácora

“Won't be back and have heard quite a few other won't either !! By the way we were a party of 23 !!!!!!!!”

Rooms nice ,buffet meals nice bit same same ! Adults area crap seemingly children are aloud now but not in the pool got hit on the stomach today up there by a CHILD kicking a football I am in a party of about 16 people maybe 7 kids about 6 , 7 and they are not aloud to come up they stay in the 3 ot… more

Rooms nice ,buffet meals nice bit same same ! Adults area crap seemingly children are aloud now but not in the pool got hit on the stomach today up there by a CHILD kicking a football I am in a party of about 16 people maybe 7 kids about 6 , 7 and they are not aloud to come up they stay in the 3 other pools sorry but I thought adults only meant NO kids I love them to bits but when u want a bit of peace !!! Sorry but this is wrong advertising adults only should not be aloud @!@!!

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“Average at best!!”

This hotel is nothing more than average. Myself, my husband and 2 year old daughter have just finished our week holiday here on a half board basis and I definitely will not return nor would I recommend it. The room we were allocated was on the same level as reception and fortunately we had a pool v… more

This hotel is nothing more than average. Myself, my husband and 2 year old daughter have just finished our week holiday here on a half board basis and I definitely will not return nor would I recommend it. The room we were allocated was on the same level as reception and fortunately we had a pool view, that I’d say was the only plus point of the room as it was otherwise very basic, no tea/coffee making facilities and in need of a lick of paint/refresh. We were obviously given what I’d say was an accessible room as the bathroom was in fact a wet shower room that had grab rails either side of the toilet and a fold down chair at the shower. I very much understand that this would be necessary if disabled but not at all ideal with a 2 year old child. Furthermore, any time the shower was on it absolutely flooded the bathroom and we in turn had to use multiple towels a night to mop this up to avoid any slips or falls. During our stay our room received a less than basic daily clean, smudges on the balcony door window were never cleaned nor was marks around the sink. The food in the restaurant again was no more than average and pretty repetitive, also not a great selection for kids and most food lukewarm. It was also a struggle every night to get anyone’s attention to order a drink. Reception staff are uninterested in helping or dealing with concerns and pool staff are on the hunt between 9-10am removing towels from sun loungers. We asked if we were able to pay for a late check out as we had a later in the day flight and we did not arrive at the hotel on our first night until 10pm so essentially or first day was gone but this was a straight no (you can’t tell me everyone checking in is arriving at 3pm on the dot), this should be something to consider in the future if you have guests arriving and leaving on late night flights there should be consideration as to allowing them a late check out. The pool area is ok and we always managed to get sun loungers after our breakfast at around 9-9.30am but never pool side as these had already been reserved by people queueing for the pool gates to open at 8am. I can see where this is probably an issue in the height of summer. The kids pool is a pathetic size compared with other hotels I’ve stayed and in the bottom corner of the pool area, also feel there should be an age limit for kids in this pool as there was a lot of older kids diving about it with large pool floats knocking over younger kids (under 5years old) on multiple occasions, it got very busy. The poolside entertainment was decent and the foam party they had one of the days was enjoyed by most around the pool, that is one plus point. We never used the pool bar so cannot comment on this but it did always look to be very busy and queued up. I can say quite definitely that I will not return to this hotel, there are many nicer and much more accommodating hotels in the area that you’d pay the same price for as this hotel is not cheap, we paid almost £3k, that was with NHS discount, for a week half board so can’t imagine what people have paid for all inclusive for this sub par hotel. I would definitely look at other options before booking here if you are looking for a holiday in this area of Tenerife.

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