Spring Hotel Bitácora

“Wonderful family hotel - highly recommended”

We spent a week here in Half Term with our 7 and 9 year old kids. I was very impressed with this hotel and would definitely return. The staff were generally friendly and polite, particularly the front desk. The hotel was SPOTLESS and I have a very high bar when it comes to cleanliness! I would like… more

We spent a week here in Half Term with our 7 and 9 year old kids. I was very impressed with this hotel and would definitely return. The staff were generally friendly and polite, particularly the front desk. The hotel was SPOTLESS and I have a very high bar when it comes to cleanliness! I would like to recognise ALL of the cleaning and maintenance staff for the truly fantastic standards they achieve - it really was exceptional. Everything was also well maintained and functional. The only exception was a couple of sunbeds which were starting to rip at the sides, but that was it - everything else was in tip top condition and clearly very well looked after. We asked for rooms close to each other as we travelled with my mother. They gave us rooms right next door to each other (just as well as the hotel is huge!). We were really lucky and had an end room on the 3rd floor so we had an enormous terrace - it was fabulous. It had a sunbed and umbrella, plus a shower for cooling off. Great if you would like to soak up the sun without being by the pool, or sit out in the evening once the kids are in bed. But even a regular balcony was still a good size with a table and two chairs, plus a small rail for drying swimwear and towels. The rooms were of a very generous size and we did not feel cramped even with four of us which means you use the sofa as a bed, plus there is another slide out bed. The beds were pretty comfortable, especially the sofa and 4th bed - decent mattresses which are not too old and they had waterproof protectors on which were clean - many times I've pulled the sheet back to check and found a stained protector! But not here. The room had plenty of storage for clothes and also the cases, but you had to pay extra in my mother's room if you wanted a kettle (1.50EUR/day I think) although ours was included in the room for some reason, plus a Nespresso type coffee machine. There is also a mini fridge. The safe also was extra - I think 3EUR/day but we took minimal valuables so didn't use it. I believe that if you are All Inclusive these extras are free but we were Half Board. The pools were fabulous, and spotlessly clean like everywhere else. They even push a floor cleaner/sweeper/vacuum around the poolside several times a day to keep the surface water down. There is an adult only area although we weren't sure if it was chargeable or not. The water was at a good temperature (although the splash pool for the slides is freezing!). Kids were allowed to play with balls and small inflatables without the fun police blowing whistles which I thought was great. Despite it being busy I found that everyone was considerate with their games and play. The provision of beach towels for a 10 EUR deposit was great - they can be changed as often as needed and you get the money back at the end upon their safe return. Music by the pool was not too loud but the mornings until around 11am were quiet. The animation team were enthusiastic and friendly and there were some great activities for kids and adults to enjoy. The standard of English was also excellent. The dining room was huge and the range of food available was extensive. Perhaps a little limited for fussy kids, but they did have a pasta bar with two types of part cooked pasta which they pop in the water bath for you then you can choose your sauce (bolognese, tomato or bechamel) which was a hit with a lot of the kids. We did not find the food too repetitive as you can choose to eat different types each day. They also have the open grill where you can choose your meat/fish and have it grilled in front of you, plus a different roast meat each day which is hand carved. We went for the HB option which I think was the best decision in hindsight. AI was an additional £35 pp (average across 3 adults and 2 kids) and we didn't think we'd spend that if we paid for lunches and drinks - we were right! For five of us we spent less than £500 on drinks and lunches, plus we had the flexibility to each lunches out if we wanted to. In the dining room mealtimes were busy and there was sometimes a wait for a table and for drinks service in the evenings. However, we usually went for dinner at 18.30 when it opens so it was much quieter and calmer - I certainly recommend this. The hotel indicates the busier times on a small poster at the entrance and this recommends 18.30-19.00 as the quieter time. Breakfasts were always busy, but we were probably down there at the busier times. It did sometimes get a bit chaotic with food and crockery running out and the staff struggled to stay on top of it, despite their best efforts. This leads me to service in general, which would probably be my only criticism. In general we found the waiting staff to be polite and helpful. However, they were clearly very overstretched much of the time which meant they had to rush and could be a bit short with people sometimes. I think this is not their fault but rather that the staffing levels are not quite high enough for the demand. In particular at the pool restaurant/bar - there were often very long queues for food and drink (even though you can order a lot of things yourself on the touch screens) and the waiting staff were being run off their feet. I've read several mentions of brusque service, which I did experience at times as well, but I think this is largely because they were too busy. Having said all that, the effort that the majority of the staff made was incredible, in particular on Halloween. The staff all dressed up and many had face paint. We were greeted with complimentary spooky drinks/cocktails on the door and the whole area was amazingly decorated. The food all had a spooky theme - the amount of thought, care and effort invested really bowled me over - it was fabulous! I felt quite humbled at the trouble that had been taken for our enjoyment. Overall a really wonderful holiday and I fully recommend this hotel. Bitacora will definitely be on our list of places to consider for next year! Thank you to the whole team for working so hard to make your guests' stay a happy one!

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“Wonderful family hotel”

Just returned after spending 10 days at Spring Bitácora with my family. We had a wonderful time, hotel is in a great location. Rooms are decent size and clean. Food choice was really good. Staff in the hotel were extremely helpful and very friendly. Really want to call out the staff in the restaura… more

Just returned after spending 10 days at Spring Bitácora with my family. We had a wonderful time, hotel is in a great location. Rooms are decent size and clean. Food choice was really good. Staff in the hotel were extremely helpful and very friendly. Really want to call out the staff in the restaurant who work so hard to keep everything flowing. Daytime activities were great for families and the kids club was excellent Would strongly recommend this hotel and look forward to returning here in the future.

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“Shuttle bus fiasco”

Had a 10 night stay from 30th October, was allocated room 542 which was very spacious and had a lovely sea view , after a couple of days we decided to upgrade to the UP rooftop, as we had done this many times before we knew what to expect, the views from the UP are the best in south tenerife, p… more

Had a 10 night stay from 30th October, was allocated room 542 which was very spacious and had a lovely sea view , after a couple of days we decided to upgrade to the UP rooftop, as we had done this many times before we knew what to expect, the views from the UP are the best in south tenerife, place is spotless, great selection of food and drink , with friendly and polite staff thrown in make it a great experience. The entertainment in the hotel is very sub -standard , and when you see the great entertainment area virtually empty most nights , it makes you wonder if this will ever change . The food in the hotel in our opinion is getting more varied and on an upward curve which was good to see. The staff are hard working and friendly and polite , the reception staff and the customer relations team deserve a special mention , they work tirelessly to ensure all guests problems are dealt with efficiently. My only point of contention is the hotel group's decision to stop the private taxi , and replace with a shuttle bus , there has been no thought into this fiasco, on the day we left our pick up was 10.00am by 10.30am no shuttle , went back to reception and the receptionist apologised and shook his head and gave us a voucher for a private , taxi which meant we were lucky to catch our flight home , this booking was made in March 2024 , and they informed guests 2 weeks ago to say it was changing, they should honour all bookings prior to the decision and revert back to the old system , this is not about the environment, it's about cost cutting

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“Honest review! Overall a lovely stay, don't be put off by some reviews!”

Returned after 7 nights with half board. My boys are 10 years old and 12 years old. I dod worry after we booked and reading some reviews, but honestly , we had a lovely week with no issues. They let us check in to our room early , literally as we arrived , so that was a touch, however , we did as… more

Returned after 7 nights with half board. My boys are 10 years old and 12 years old. I dod worry after we booked and reading some reviews, but honestly , we had a lovely week with no issues. They let us check in to our room early , literally as we arrived , so that was a touch, however , we did ask to change rooms as the view was of a construction site. We didn’t request a room with a view so I was really happy and grateful they moved us to another room with a Mount Teide view. Room was spacious and clean with air con. Cleaners were friendly and did good job cleaning the rooms and gave fresh towels every day. We found all the staff friendly . Reception staff were very helpful. We lost my son’s phone on a trip and it was late and they tried phoning the busy company to help find it. They ordered us taxis and recommended places to eat. The entertainment staff were bubbly and great with the kids. Some entertainment days were better than others . We loved the foam party , that was a hit! Sun loungers were taken early but the life guard was on it. He removed the towels left before 10 am and left a note that he took them. I thought this was brill and I wish all hotels did this. It’s so annoying families chucking down towels at sun rise and not returning for hours! Food.. …we were originally going just for Breakfast option but it was cheaper to go half board , so we did. So for us I wasn’t too fussed about the food. Maybe would have felt different if I paid all inclusive. Breakfast was fine. Lunch by the pool was a small menu but ok , we pretty much all liked the chicken burgers and chips . First night , dinner was really lovely , the second and third night was a little samey and not as nice but we are just real foodies and love rich tasty flavoursome food but saying that , if we had to eat there every night it wasn’t awful , as adults we could find something to eat as there were lots of choice, but the kids struggled , saying that, one of my boys is autistic and only eats chicken nuggets and my other boy is fussy. So if you’re fussy I wouldn’t go full board or AI. When we checked out we found the total food & drinks bill really reasonably. Most days we had lunches , few beers & cocktails during the day and wine and drinks in the evening. We did eat out 3 nights but we wanted to do that originally anyway . We only saw 1 cock coach but What do you expect in that heat , don’t be put off by that. The hotel and pool was very clean. Pool has some slides too. It was a lovely location just enough out so it wasn’t busy and noisy but it was a lovely stroll to the beach , bars and restaurants . Amazing sunsets at the beach. Must walk down to watch that! Overall we were happy and for the price we got too. My honest opinion would be to go breakfast only and if not much more do half board . Go have a look at the buffet first and go eat out otherwise it’s readable priced eating out. If you’re not fussy you’ll be fine. We would go back, but we would book a pool view and stick with breakfast only unless there was an offer. Thanks for a pleasant stay and making our holiday lovely and stress free.

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