Mediterranean Palace

“MY review”

Overall excellent except La Palapa bar. We have regularly stayed at Mare Nostrum and will continue to do so.

“Fantastic hotel”

First time staying here and was recommended by my partners son who had stayed here before. The hotel has been renovated to a superb standard. All the staff are lovely and nothing is to much trouble. We just stayed Bed@Breakfast as that's all we needed. Great selection at breakfast,every food source… more

First time staying here and was recommended by my partners son who had stayed here before. The hotel has been renovated to a superb standard. All the staff are lovely and nothing is to much trouble. We just stayed Bed@Breakfast as that's all we needed. Great selection at breakfast,every food source known to man. Room was lovely,loads of space to store and hang ur clothes,shower was excellent. It was our first time visiting Tenerife but we will be back and staying here again

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“Great hotel but one problematic downside in the evenings”

This was our first time staying in the Mediterranean Palace (Room 3048) and will definitely be back at some point simply due to the variety of breakfast options, cleanliness, location and friendly staff. However, the reservation of beds from stupid o'clock in the morning was out of hand especiall… more

This was our first time staying in the Mediterranean Palace (Room 3048) and will definitely be back at some point simply due to the variety of breakfast options, cleanliness, location and friendly staff. However, the reservation of beds from stupid o'clock in the morning was out of hand especially since most people didn't come back to them until around 10:30-11am when the sun was high enough above the pool area and the volume of the evening entertainment each night was overwhelming due to all the doors being left open between the Stage area and the grand lobby. As we travelled with our 8 month old son for the first time it was tough to find loungers that were in decent enough sun for myself but shaded enough with parasols for my wife and baby son. As for the evening noise levels, granted our son slept through the noise since babies sleep through everything except your own head hitting the pillow, but not ideal for myself who suffers from tinnitus and struggles often enough without the entertainment shows blaring through the whole lobby until 11pm the entire week. This thrown in with the Deseo Bar directly across the road from our balcony which plays loud Drum and Base dance music until around 12pm (maybe 1am) Friday and Saturday. So when next booking I would be more inclined to ask for a room further round the hotel facing the side road or pathway between the Med and Cleopatra (which my wife and I stayed in the previous year before our son was born and absolutely loved it). Special shout out to Huan in The Pier breakfast hall for his warm welcome each morning and interactions on each pass of our table with our son to keep him smiling :)

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“Lovely holiday”

We stayed for a week in October and had a lovely time. The quality of the refurbishment here is great and it is far superior to any of the other hotels we’ve stayed at this side of Tenerife. The staff from the start were so friendly and welcoming, always happy to have a chat and have brilliant, ef… more

We stayed for a week in October and had a lovely time. The quality of the refurbishment here is great and it is far superior to any of the other hotels we’ve stayed at this side of Tenerife. The staff from the start were so friendly and welcoming, always happy to have a chat and have brilliant, efficient service. We stayed in a suite with our toddler and ended up turning the sofa bed back into a sofa as the bed in the main bedroom was enormous so we all just stayed together and enjoyed the extra space in the living area. The bedroom was immaculate and the facilities inside the rooms were of high standard. The only negative in the room was the shower did flood the floors of the bathroom due to being open so we mostly used our bath. Our room was cleaned daily to a high standard and the cleaning staff when crossing paths were very friendly. The pool is lovely, a great size but it is a shame that children can’t have any inflatables or balls in the main pool. This meant that lots of older children swarmed the tiny toddler pool and made it unusable at times for young children. The splash park was great, our daughter really enjoyed this and it was always nice and quiet in there. We got up on our first morning and were disappointed to see that there were people all laying towels and reserving beds in the dark at 6.30am. We went down to breakfast at 7am and by the time we left the majority of the sunbeds in the areas that get the sun all day were reserved. We ended up having to go to the pool after breakfast at 7.30 and sitting there every day to get some good beds for us to be near the pool for our child. The first 4 days, nothing was done about people reserving sunbeds so early, but by day 5 the man working at the pool started to remove everyone’s towels from beds and told people they cannot reserve until 9am unless they are staying on the beds. This should be more obvious to people, there is nothing stating this anywhere but it would make it much better for everyone if there wasn’t sunbed wars at 6.30am. We only did bed and breakfast but the breakfast is quite disappointing for a 5 star hotel. The variety was poor, the food that was available was of poor quality and by day 3 we ended up going for breakfast outside of the hotel. We did take a look at lunch one day and this looked just as poor so we didn’t bother. If we had gone half board or all inclusive we would have been very disappointed. The evening entertainment on the terrace was unnecessarily loud. You couldn’t hear each other and then when we took our young child back to go to bed, it kept us all awake until 11.30pm every night because it was so excessively loud even in our room. It doesn’t need to be this loud to be enjoyable. It would be nice to be able to hear people and have conversations at the bar of an evening. The kids club was fantastic, staff were all amazing at their jobs and the facilities here were better than most resorts we’ve been to. That being said, we had a lovely holiday, the staff couldn’t be more helpful, resort was beautifully kept. We feel the minor issues are teething issues to be expected when a hotel opens and we would still recommend this hotel to friends and would return ourselves!

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