H10 Las Palmeras

“A lovely family holiday”

Check In Painfully slow - just set up camp in the reception area and don't have high hopes of this process being smooth. It wouldn't stop me returning, but it's certainly something they need to work on Bedrooms The bedrooms are not particularly large at all - so you will feel squashed. We were a p… more

Check In Painfully slow - just set up camp in the reception area and don't have high hopes of this process being smooth. It wouldn't stop me returning, but it's certainly something they need to work on Bedrooms The bedrooms are not particularly large at all - so you will feel squashed. We were a party of 7 and so one person had their own room and it feel so spacious in there. They are clean - and the cleaners are fantastic. We emailed the hotel in advance to ensure we could all be on the same floor and the hotel managed to facilitate that. This is a bonus with such a big party, so thank you for that Pool The pool area appears clean, with lifeguards and plenty of activities for the kids. We never had an issue getting a sunbed - although there aren't many umbrellas available. Snack Bar It is hit of miss in terms of what you get vs the service. We never had an awful experience, it just took a while depending on who was working. If you went to get drinks yourself, the queue can take a while, but luckily no one is allowed in this area when they're wet so it feels cleaner. There is another bar to go to if you are wet from the pool. Breakfast/lunch/ dinner They were all really good, no complaints here. The only thing I will say is we thought there would be more of a variety on the desserts front. Themed Restaurants So you have to book these on the big screens in reception. It took so long as we had 4 bedrooms and it was a touch screen computer. I eventually got there - but I would recommend booking these up ASAP. The Japanese restaurant was particularly fantastic, but only one set of show cooking was open - when I'm sure they could have opened both. The italian restaurant was also brilliant - but it was odd that you had to choose a certain number of dishes. EG - we wanted garlic bread to share but couldn't. Location Location is fantastic. You can go out the back and walk along the beach, or if you go out the front - you can get to the 'nightlife' in about 10 mins Birthday It was my brothers birthday whilst we were out there (13 - a teenager!) and the staff made a fuss of him which was lovely Coffee Bar The coffee bar was a good touch to the facilities, however, the service could most definitely be improved. Activities My brothers played football twice in the week they were there. They did ping pong. We attended a foam party. We also did pool activities like - water polo and volley ball. Overall Would we go back - definitely! Thank you for having us for an enjoyable stay

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“Underwhelming”

Our biggest disappointment was a lack of customer care. A handful of staff were brilliant and engaging but several were really unhelpful and did not want to make your stay memorable in the right way. The reception staff were especially unfriendly. The food was average but the drinks included wi… more

Our biggest disappointment was a lack of customer care. A handful of staff were brilliant and engaging but several were really unhelpful and did not want to make your stay memorable in the right way. The reception staff were especially unfriendly. The food was average but the drinks included with an All Inclusive stay were good. There were enough sun-beds available each day but in some areas they very tightly packed. We stayed in a junior suite which was more than adequate. However the cleanliness of the room wasn’t very good and some of the towels were frayed at the edges. A lovely touch each day was to personally deliver some chocolates to the room. It wasn’t awful but we wouldn’t stay again in this hotel.

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“Rather 3 stars”

Well, it felt rather 3 stars, not 4. Reception is super slow, if you need to go to reception- you think twice, as it will take plenty of your time. Rooms are basic, and if you do not have see view- then you have a view on Irish pub, or conditioning system- as we did. It worked so loudly that there … more

Well, it felt rather 3 stars, not 4. Reception is super slow, if you need to go to reception- you think twice, as it will take plenty of your time. Rooms are basic, and if you do not have see view- then you have a view on Irish pub, or conditioning system- as we did. It worked so loudly that there is no way you can open the balcony, and it smells with food sometimes… The carpet in hall was not cleaned during our one week stay- it accumulated dust and dirt as long as I saw. Food in the restaurant was mostly quite basic, though the idea of different cuisine every day is good, and finally you can find something for yourself. The restaurant area feels more like canteen, you don’t want to order a bottle of wine and spend an evening there, rather just eat and go. But maybe that was the idea. On the good side- rooms were cleaned every day and with good quality. Staff in the restaurant mostly very friendly and I liked a lot Hellowyn decorations and how staff was dressed. The pool area small but nice, can’t say how busy it is during the day, we came mostly around 4 pm and at that time there was no problem to find a place.

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