Hotel El Duque

“We will be back”

The hotel is so clean, staff so friendly and helpful. In excellent location can not recommend this place enough. Food great and entertainment too. Honestly lovely place and will be back. Plenty to do for kids and adults, great choice of food all day

“Great Holiday!!”

We had a very good time, the staff was kind and friendly, the structure is well looked after and well organised. Located near a shopping center and not far from the beach, it was very practical for the needs required, upon our arrival we were greeted by the reception who was present for every event… more

We had a very good time, the staff was kind and friendly, the structure is well looked after and well organised. Located near a shopping center and not far from the beach, it was very practical for the needs required, upon our arrival we were greeted by the reception who was present for every eventuality. The restaurant is well organized and the food is of good quality with variability for all tastes. Our room was very clean and spacious, we enjoyed our stay very much. The 2 swimming pools allow you to choose whether to remain calm or be involved in the entertainment, which despite the few people present always manages to offer something to do, very friendly and kind in particular Alex and Veronica who were super helpful and let us through truly a pleasant stay. The bar offers excellent cocktails and the all inclusive is of good quality. The staff was the highlight, we will definitely be back.

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“Second visit”

This was our second stay and this time in block E, top floor, overlooking mountains. This was the best view to wake up to, meeting sunrise and enjoying peaceful evenings. Hotel cleanliness, food, drinks were spot on. WiFi worked well. Chef Oscar very friendly and welcoming. Entertainment went do… more

This was our second stay and this time in block E, top floor, overlooking mountains. This was the best view to wake up to, meeting sunrise and enjoying peaceful evenings. Hotel cleanliness, food, drinks were spot on. WiFi worked well. Chef Oscar very friendly and welcoming. Entertainment went downhill this year. It looks like since Ricardo left, there hasn’t been a new permanent team recruited and as a result there was poor mini disco, lack of passion and care for kids, including mini club being constantly shut and that’s considering we went in half term. Really disappointed. We would consider coming back third time as the location, food/drinks are amazing. However, the entertainment really does need to improve. Some of the evening acts are also not great, hotel should pay attention to audience reaction. Smoking in the entertainment area or loungers was also a big problem this year. Last year there were signs everywhere prompting people to respect others.

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“Disappointing stay”

We stayed in a studio, apt Block I (105) for a weeks all inclusive stay. Overall first impressions was that it was a very well kept resort but when we got inside the studio apt we were disappointed as it was very out dated and not cleaned very well along with an awful smell of cigarettes that was… more

We stayed in a studio, apt Block I (105) for a weeks all inclusive stay. Overall first impressions was that it was a very well kept resort but when we got inside the studio apt we were disappointed as it was very out dated and not cleaned very well along with an awful smell of cigarettes that was there for the entire week. There is no air con in these rooms which we were aware off in advance so no issue there as it was cool enough at night but i certainly would not stay in one of these studios in the summer. They provide a fan but ours was broken and had to request a new one. Be prepared to be kept awake till at least 1am as these studios front out onto a shopping complex that has loud bars. Had I of known this is advance I would not have stayed there as there was no mention on the website. I requested a room change the following morning at reception and was told that all music stops at 11 and to ring in future and they would get security to go around if there was noise. The following night was the same even after I rang reception. The following morning I went back to reception and the little man that sits in the back desk then started to change his story and said there was nothing he could do. Even though the hotel was only half full {something that both he and the manager denied} they would not move us to another studio room in a quieter area. Both the little man and the manager were extremely rude and couldn't have cared less and I was shocked at this level of customer service and wondered how they could treat people like this, lying to our face. They basically told us to like it or lump it and shrugged thier shoulders as if we were the ones in the wrong. All the other staff, animation and dining staff were the total opposite, very friendly and very helpful. Regarding the all inclusive food , this was very nice and there was always something different to eat. Because there is no self service for the drinks at the pool bar, the queues can be quite long as there was only one person on and when non inclusive people are getting drinks it seems like a lot of paper work for the bar tender which slows everything down. Only real complaint for us was to do with the studio room and how rude the day reception staff were including the so called manager. We had come to El Duque to see what it was like before booking 20 rooms for a wedding next year but we definitely will not be staying here for that because of how we were treated. This is not a four star hotel, it is 3 star at best.

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