Gran Tacande Wellness & Relax

“A fabulous stay”

A first class experience. Having worked in the airline industry for over 30 years we’ve been lucky enough to stay at some of the best hotels in the world. The Gran Tacande is on that list. The staff are all excellent and can’t do enough for you. Cosmon (our waiter for breakfast and dinner) is exc... more

A first class experience. Having worked in the airline industry for over 30 years we’ve been lucky enough to stay at some of the best hotels in the world. The Gran Tacande is on that list. The staff are all excellent and can’t do enough for you. Cosmon (our waiter for breakfast and dinner) is exceptional and a credit to the hotel. The food is excellent with plenty of choice for both breakfast and dinner. The bedrooms are very spacious, nicely furnished with everything you require. We opted for a seaview room which was lovely. The pool area is fantastic, very peaceful with plenty of comfy sun loungers and has a great bar which serves lovely lunches. The location of the hotel is great. We will certainly return. Thank you to all the staff for making our stay very very enjoyable.

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“"Room" for improvement”

We arrived and tried to access the internet. We had six devices (phones, tablets, notebook). Each would join a few seconds and then drop off. I called GEX (guest experience) and they promised to investigate. We never heard back. I discovered two antennas sticking up above the TV. They were connec... more

We arrived and tried to access the internet. We had six devices (phones, tablets, notebook). Each would join a few seconds and then drop off. I called GEX (guest experience) and they promised to investigate. We never heard back. I discovered two antennas sticking up above the TV. They were connected to the WiFi router. I pulled the electrical cord out and stuck it back in. All six devices connected and stayed connected. GEX never replied. We had to do this almost daily. Our devices worked flawlessly in all other areas outside our room such as the pools. During our stay, the hotel converted from a common WiFi key to a portal that uses your room number. Things were stable following that. Then we noticed it was getting very warm in the room. We played with the thermostat. Setting the temperature down and then up. Turning off and then on. We couldn’t get the air conditioning to react to anything. I tried calling both GEX and the front desk. Neither answered. We had had a long day and flight. We couldn’t unpack our stuff as we didn’t know if we could live in this room. Finally , I walked to the front desk and they reset the air conditioning remotely . The room immediately started cooling down. We had to call the front desk almost daily for a reset. The a/c would then activate immediately during the call. Why the front desk should control the a/c is a riddle to me. There is a motion sensor in the room that doesn’t turn anything on. I suspect, it turns stuff off when no motion is detected. Possibly a malfunctioning sensor? There was a bathtub in the bedroom. Not a whirlpool or tub with jets. Just a single occupant Holiday Inn style standard bathtub.. If you used it, you would drip water in your bedroom getting out of it. It is longer than the bed and a potential death trap going to the toilet in the dark. Don’t do that though. There are no nightlights and the tub protects the route. Assuming you make it to the bathroom alive, you are guaranteed to wake up all other occupants of the room. The baths have loud glass sliding doors. If the door doesn’t wake everyone up, then turning the light on will. The light shines through the glass doors directly at the headboards of the bed. The toilet whistled like a banshee when flushing. Then you had to slide the loud door again to escape. Poor room design. Enough of the complaints. We didn’t go to Tenerife to stay in the room. Everyone at the hotel was friendly to a fault. Breakfast had a wide variety of quality food. Pool bar prices were quite reasonable. Parking was free. The pool area was nice with sufficient lounge chairs and convenient to the beach. The fitness room was well equipped with good and varied equipment. We did not book half board, I can’t say how dinners were. There are many restaurants within walking distance. Options were available for all budget ranges. We booked through Tui.

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“Not the best!”

We booked through TUI We had a Suite which was ok but stayed in better. It was clean on arrival but didn’t seem to be cleaned throughout our stay. Bed was ok, 2 single beds pushed together. Pillows were very big and uncomfortable. Tv worked and had English channels which was good. Could n... more

We booked through TUI We had a Suite which was ok but stayed in better. It was clean on arrival but didn’t seem to be cleaned throughout our stay. Bed was ok, 2 single beds pushed together. Pillows were very big and uncomfortable. Tv worked and had English channels which was good. Could not connect to the WiFi. Breakfast had lots of options so ok. Staff were friendly. The pool area was our main disappointment- the floors around the pool area was dangerously slippery! So many near misses. There was a 3rd pool however you had to pay to use €40 pp / pd. there was work going on some of the swim up pool rooms which caused a huge amount of disruption during our stay loud and unable to relax with it going on, and we were not informed of this happening during our stay. The hotel was about 20 minute walk from any local bars etc. I have stayed in other 5* hotels abroad and this dosent come close. I wouldn’t personally return anytime soon!

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“Sadly so far a little disappointing!!”

Struggling to see how this is a 5 star Hotel? The main pool is in very poor condition and requires substantial investment. The staff say it’s been like this since COVID which is incredible and I feel this should be known given the cost of staying here!! The main reception is very dark, some areas... more

Struggling to see how this is a 5 star Hotel? The main pool is in very poor condition and requires substantial investment. The staff say it’s been like this since COVID which is incredible and I feel this should be known given the cost of staying here!! The main reception is very dark, some areas need to be refurbished bedrooms ok but again bit dated. The dining area is average. Stayed at a better Hotel previously so disappointing.

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