Alexandre Hotel Troya

“Lovely hotel on Sea Front”

Lovely sea front hotel. Very helpful & friendly staff. Spotlessly clean. Lovely pools with an adult only pool. Always plenty of sun beds. Spacious rooms. Plenty of sockets. A good variety of nicely cooked meals. Good entertainment. Can’t wait to return.

“holiday 29th october 2024 not happy at all”

well where should i start the room that we were given was not what we paid we asked for amove but was told the hotel was full even when we booked up well in advance for the room was average curtains coming off the rail bin broken cups not cleaned on a daily basis and cups dont fit the coffee machi… more

well where should i start the room that we were given was not what we paid we asked for amove but was told the hotel was full even when we booked up well in advance for the room was average curtains coming off the rail bin broken cups not cleaned on a daily basis and cups dont fit the coffee machine leeks all over the bowl wasnt filled at all with sugar or milk what they left was from day 1of the holiday bed or sheets not changed or made as they should be the floors washed when they felt like it hair and soap and footprints on bathroom and other floors arond the room the view from the hotel was the entrance to the hotel and the room was very shaded the entertainment was very poor everything was in spanish german no englsh and if i forgt to mention we went half board basis and a superior room NOT SELF CATERING

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“We wouldn’t go back: loud location & poor food”

Our first impression of the hotel was that it was modern & clean. The pool areas were lovely & so was our room. The only comment on the room items was that the pillows and beds were hard. We really liked the adults only infinity pool. We had a pool & sea view room. This was right by the hotel stag… more

Our first impression of the hotel was that it was modern & clean. The pool areas were lovely & so was our room. The only comment on the room items was that the pillows and beds were hard. We really liked the adults only infinity pool. We had a pool & sea view room. This was right by the hotel stage for the entertainment in the evenings. The hotels own entertainment was awful & the lady’s voice who was on most nights was horrendous. Some nights the entertainment was on until 11.30pm which I think is too late when there are families staying at the hotel with young children. The location of the hotel was also very close to Veronica’s bars which I know should have researched how close it was as it was very loud. The rooms on the other side of the hotel facing reception were quieter but it’s still a noisy area to stay in. The location is close to the beach which is directly infront of the hotel & it’s a beautiful beach. €12 for 2 sunbeds & umbrella. As for the food, most of the time it was barely luke warm. We can’t understand why fresh food is cooked then put underneath the food stations instead of replacing the old & cold food. We were glad we only paid £40 extra for both of us to go half board as after going for lunch the first day I took a bite of a few things on my plate & it was all cold and/ or stale. The food at the infinity pool we decided to paid for one day was also disappointing and overpriced compared to other restaurants outside of the hotel for lunch. Eating out isn’t expensive in Tenerife so we ate out for lunch and dinner. We really loved Limonella Italian, approximately 5-10 walk from the hotel. We didn’t use the spa so I can’t comment on this. The staff were friendly and helpful. We didn’t try to move rooms as we overheard the hotel was full. We wouldn’t book the hotel again due to the noisy location and poor food.

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