Alexandre Hotel Troya

“A lovely holiday”

When looking to book holiday we did check out the reviews first, some were good, some were not so good and some were down right rude but we were glad we chose this hotel. Checkin staff efficient, arrived just after 12, our room was ready but our friend's had to wait until after 3 which is the norm… more

When looking to book holiday we did check out the reviews first, some were good, some were not so good and some were down right rude but we were glad we chose this hotel. Checkin staff efficient, arrived just after 12, our room was ready but our friend's had to wait until after 3 which is the norm. Rooms cleaned daily. We had Seaview rooms which overlooked the main pool and bar/entertainment. Bit noisy for us as could also here from the Veronica's, but kept doors shut which was ok. You can request quiet rooms. We were Half Board, probably do BB next time as plenty of places to eat if you turn left out of hotel or right towards Costa Adeje. The best part was the new infinity pool for over 16yrs which was quieter than main pool.

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“Food dire. Location excellent”

Worst food ever in AI! Firstly let me say that we as a family have been to many all inclusive hotels and we are definitely not picky eaters but this hotel’s food is dire! No choice, not much I recognised what is there is cold and not replenished regularly. Even breakfast is awful! Other that the fi… more

Worst food ever in AI! Firstly let me say that we as a family have been to many all inclusive hotels and we are definitely not picky eaters but this hotel’s food is dire! No choice, not much I recognised what is there is cold and not replenished regularly. Even breakfast is awful! Other that the first night and popping in at lunch to see what was available we’ve eaten out for almost every meal. Poolside bar snacks are what was expected so burgers, hotdogs, chips etc were available and cooked to order so nice and hot. When we did eat in at lunch that’s what we ate. Speaking to other brits in the hotel they agreed the food was awful. We complained to the rep and she gave us £100 but that takes 14 days so not much use if you’re not expecting to have to pay for food. However, on the plus side I will say the drinks are good here all branded spirits Gordon’s Smirnoff etc and it’s a treble every time. Unfortunately there’s only ever 1/2 bar staff so there can be a very long queue. The hotel is in a fantastic spot and the adults infinity pool is fabulous. Evening entertainment is aimed at Spanish customers but if you have a little one I’m sure they’d enjoy it. Would we stay again? Yes for the location but we’d only stay on a self catering basis.

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“Family holiday.”

Stayed family of 6 with one disabled person . Food average - could do with more staff cooking breakfast / lunch time also long queues if you wanted fresh meat / fish to be cooked fresh . Room on 5 floor - nice and big . Beds comfortable. Some night entertainment terrible . Maybe more staff on Ba… more

Stayed family of 6 with one disabled person . Food average - could do with more staff cooking breakfast / lunch time also long queues if you wanted fresh meat / fish to be cooked fresh . Room on 5 floor - nice and big . Beds comfortable. Some night entertainment terrible . Maybe more staff on Bar day and night or have another one open inside to make queue shorter . Some staff lovely but some staff a little rude . Reception staff were nice especially a man never got name - but had beautiful manicured nails . He was so friendly. Hotel very clean . Just needs little improvements.

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