Insotel Punta Prima Prestige Suites & Spa

“Not a five star experience”

The suites were very spacious, comfortable, immaculately clean and maintained to a very high standard by the housekeeping staff throughout our stay. The Prestige part of the resort has limited facilities (a pool area and a bar which was sporadically staffed) but we did have access to the facilities… more

The suites were very spacious, comfortable, immaculately clean and maintained to a very high standard by the housekeeping staff throughout our stay. The Prestige part of the resort has limited facilities (a pool area and a bar which was sporadically staffed) but we did have access to the facilities in the larger all inclusive part of the resort, including the use of free tennis courts. The food was a big disappointment; our half board package included buffet meals in the Prestige Nura restaurant , but we were told at check in that we could choose to eat in one of the 'specialist' restaurants on site on one day. We chose to eat in the Tapas restaurant, where we were served a mediocre set menu (the croquettes were still frozen inside) for which there was an (unexpected) additional charge of 31 euros per person. The food in the Prestige restaurant wasn't much better; buffet style food served lukewarm on cold plates. The only decent food was served by the chef who freshly grilled ‘specials’ each evening. Drinks were expensive (c12 euros for a glass of wine), although we didn’t know how much was being charged to our account for each drink as we were told there was no wine list or bar menu to view! There were some free drinks on offer each evening but these seemed to be offered to only certain individuals (and not just to new arrivals which might have made some sense?) The restaurant staff worked very hard to provide a high level of service and continuously replenish the buffet - although even the freshly put out food was not hot. As other reviewers have mentioned - there are some great restaurants along the front in Punta Prima - we'd particularly recommend Chiringuito Aire.

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“Not all hero's wear capes”

This was our third stay at the Punta Prima Prestige and once again we had a relaxing time. It looks like many changes in the staff but all were polite, well dressed and always there to help. The rooms are as spacious as ever, the fridges worked well. The room was cleaned daily and the cleaners a… more

This was our third stay at the Punta Prima Prestige and once again we had a relaxing time. It looks like many changes in the staff but all were polite, well dressed and always there to help. The rooms are as spacious as ever, the fridges worked well. The room was cleaned daily and the cleaners always checking first if it is okay to come in. The pool and surrounding area looks like it has had some maintenance work. The grounds are well maintained , tidy around the pool, plenty of sun loungers. We were staying half board so had access to the Nura Restaurant, which is buffet style. Breakfast covered all bases, from pastries or toast to hot; eggs cooked to order (omelette, fried, poached, etc.) and pancakes freshly made, sausages, bacon from the hot plates, etc. Evening meal provided a good choice, each evening followed a theme for the main course. Good choice of cold dishes, numerous hot plates and freshly cooked to order by Chef Julio. Food was always well cooked. Deserts were a little short in choice, nothing like a good apple slice or black forest gateau. There is always plenty of fruit and cheeses. The wife is not a cream lover, one evening she could not find anything that was without cream. As they say "not all hero's wear capes" and Chef Fernando stepped in, went to the main kitchens and located a cake with out cream and brought it to our table. The following evening he noted when we were finishing our main course and brought the cake again. Conclusion - we had a peaceful and quiet week with no drama. Prestige did feel quieter than previous visits (at the same time of year) however the AI side of the complex looked quieter as well. Whilst there have been many staff changes the attention to detail was not missing. Thank you to everyone working at Prestige. Special mention to Chef Fernando, for going beyond to keep the wife happy, to Chef Julio and Maî·​tre d' Francis for putting personality into the restaurant. Will we stay again? Yes, already doing the ground work :) Tip: Take a look at the Insotel web site and sign up My Insotel, they push out some good offers if you book your stay direct.

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“Insotel prestige suites”

Been back a week from our stay here .we stayed in the prestige suite area of the hotel which is very nice although the rooms are a little tired , if you go expecting five star it’s not ,we have stayed in many five star establishments and this is not one the suite area has its own restaurant ,pool r… more

Been back a week from our stay here .we stayed in the prestige suite area of the hotel which is very nice although the rooms are a little tired , if you go expecting five star it’s not ,we have stayed in many five star establishments and this is not one the suite area has its own restaurant ,pool reception and bar , the food was never very warm and the plate heaters were not switched on ,the reception were very helpfull and did their best ,pool area was fine along with the pool bar ,the bar above the restaurant was never manned so we couldn’t actually get a drink there when we went to the main entertainment area we were told by a member of staff we couldn’t get a drink there as we weren’t all inclusive we actually went to the all inclusive restaurant one night which had a better choice ,and hot plates .we had the smallest bill to pay at the hotel we’ve ever had simply because we couldn’t use the facilities ,there were other a la carte options apparently but they were also closed we ended up eating out at night down at the beach front all in all a bit disappointing don’t think we would go back

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“Improve staff skills”

I am writing this feedback not to criticise but with hope that there will be some improvement for next time when we come back, because we do want to comeback to this hotel. First Impression of hotel was not good. Probably because we arrived at late in the evening. They gave us “late dinner” which… more

I am writing this feedback not to criticise but with hope that there will be some improvement for next time when we come back, because we do want to comeback to this hotel. First Impression of hotel was not good. Probably because we arrived at late in the evening. They gave us “late dinner” which was dry baggute and some cucumber salad. But next day all changed. We are happy with area, apartment, food. But what let this hotel down is staff. Not all. Specialy receptionist . So so rude and unfriendly. It felt like I am 3 star hotel. I asked why 5 star hotel don’t have matrices for sun beds? All answers was “I don’t know”. Staff from restaurant area, a lady who cooked fish in the evening so rude, just felt like I came here to ask her for free. Just horrible. Please improve 1) staff service 2) get a good iron (I am sure you can afford that for 5 star hotel). 3) would be nice to see matraces on the sun beds Other than that I would recommend this hotel and definitely would come back.

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