Hotel Es Port

“Brilliant location”

The hotel is in a superb location, being close to the beach and the main bus routes. Rooms are a good size, and housekeeping is daily and very thorough. Spa is good size and lots of treatment options. Breakfast is a good selection. One negative is the evening buffet. Service is chaotic, and one… more

The hotel is in a superb location, being close to the beach and the main bus routes. Rooms are a good size, and housekeeping is daily and very thorough. Spa is good size and lots of treatment options. Breakfast is a good selection. One negative is the evening buffet. Service is chaotic, and one night, I was asked for my room number 4 times. Should be slicker for this standard of hotel. All in all good place to stay.

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“End of the season”

It was the last week of the season and I travelled with a hiking group. The inside wellness area is clean and the treatment I had was pretty good. My room in the old part of the house was a nice one but had always a damp feeling as November's night's humidity could be felt in the room. Neither the … more

It was the last week of the season and I travelled with a hiking group. The inside wellness area is clean and the treatment I had was pretty good. My room in the old part of the house was a nice one but had always a damp feeling as November's night's humidity could be felt in the room. Neither the A/C nor the towel heater in the bathroom produced heat (acc. to the reception staff, too early to start ????) A portable little radiator was offered and used instead. The construction's work at the oudoor pool started 1 day after arrival with loud noise. As the hotel apparently closed down their business the week after, I wonder why they couldn't start with the renovation accordingly. For dinner there was a starter and dessert buffet offered and the main course to be ordered à la carte. As I'm not up for starters and dessert, I can only judge the main courses and it was below average if it comes to quality and appearance. The service was overwhelmed with such a big group. And if all challenges they faced if it comes to take drink orders can be blamed on the new app used, I can't judge, but one staff took the orders and another one delivered and it was most of the times a joke to watch the discussions and time it needed. The main course food was always a kind of "surprise", either poor quality, no consistency (one day the meat/portion was double the size then the day before), the Paella looked on all plates different too, from hard boiled rice, to brown/orange colors, the quantity of e.g. mussels varied from 1 (for decoration?) to 6 on each plate, the pasta with seafood lacked the seafood (processed crab meat and 1 tiny shrimp only). Usually I'm not that picky but a 4* hotel should do better and as they deal with hiking groups all over the year I hope they're capable of. I've stayed in this hotel before and had chosen it because of my good experience, even recommended it to friends. But this time I was really disappointed.

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“A beautiful hotel”

The hotel is absolutely beautiful and as others have said, is an oasis tucked away in breathtaking gardens, yet only a few minutes walk to the sea/beach. The history of the building and exposed features make this place a real gem. We had a room in the newer building, which was spacious and had gr… more

The hotel is absolutely beautiful and as others have said, is an oasis tucked away in breathtaking gardens, yet only a few minutes walk to the sea/beach. The history of the building and exposed features make this place a real gem. We had a room in the newer building, which was spacious and had great views over the mountains via the terrace. Having seen the other rooms in the old building, I’d recommend those for their character. The room we had had a few issues, the main ones being unsafe loose floor tiles and an ant problem, which didn’t feel very clean as they were across the floor and in the wardrobe. A mirror would be useful over the dressing table. Breakfast was good for a buffet, with lots of options and a pretty outdoor terrace to enjoy it on. Tea/coffee service wasn't always consistent but not a big deal. Amenities were great including the main pool and spa pool. Ping pong is included. Tennis felt expensive so we never played, it would be better to price it a little lower with being a guest of the hotel. Car park was super handy and easy to use. Location is incredible and gives you access to the port. Plenty of sun loungers, so you never have to worry about having somewhere to relax. Certain details on the information card are out of date, including the time the lifeguard is on/to be able to get fresh towels and that you need a reservation in advance for the evening restaurant. We found this out the hard way where the staff made us asking the question of any tables uncomfortable. We did say it’s not a problem if it’s too last minute but the tension wasn’t a great experience. A similar experience happened at the pool bar. My partner waited to be served at the bar for a while, to then be told that someone would come to him if he sat down. This didn’t happen and we watched new arrivals get served over us. He went back over and was again told someone would come over. It had been 30 mins of waiting to be served when someone was made to come over by the bar staff. I had a few questions on the menu, to which the staff member rolled their eyes and was rude throughout. The interaction tainted our stay but we were glad we were checking out this day following this. I wish I got the name of the lady who worked in the main restaurant and bar – a credit to the hotel in her demeanour – polite, warm, genuine and friendly. Her professionalism was a stark difference to the negative experience at the pool bar/reception. A mixed stay but a truly stunning hotel. Hotel 5/5 Room 2/5 (broken/slippy tiles and ants) Amenities 4/5 Food 4/5 Service 2/5 Location 5/5

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