Cabot Pollensa Park Spa - Family Resort

“Not quite the holiday we planned.”

Visited this hotel in September. We booked a superior sea view room. I’d heard the hotel had been refurbished. We had a room in the fourth floor with views overlooking the pool and sea.. I have to agree with many reviews about the room. I stayed here before and preferred the layout then. For me th… more

Visited this hotel in September. We booked a superior sea view room. I’d heard the hotel had been refurbished. We had a room in the fourth floor with views overlooking the pool and sea.. I have to agree with many reviews about the room. I stayed here before and preferred the layout then. For me the decor and layout didn’t work, too many heavy cushions etc and virtually no storage. I thought one huge chair on the balcony with a bench was not well thought out. Bathroom was good with an easy walk in shower. Not being exactly youthful I found the floor level safe awkward. However it’s only a room so Not a major issue. It was clean and quiet. How much time do you actually spend in a room ? First few days of holiday were good. We liked the location the food, the drinks. Cheerful service. However on the fourth night my partner took unwell. Reception called the doctor and ultimately my partner was taken to hospital by ambulance. He spent six days in intensive care. All the reception staff were wonderful. They showed concern and kindness gave me advice and helped organise accommodation at their sister hotel as we could not leave when expected.they organised taxis and advised me on buses. I never felt alone. The Jet 2 reps Peter and Debs were outstanding. Jet2Uk created untold stress with wrong information but they guided me through everything and worked outwith their hours to help. These people are what makes this hotel really work. I spent a really worrying 6 days but felt safe and looked after during it. I cannot understand some of the comments made criticising the staff. I witnessed some guests being really rude to one young receptionist. She was in tears. That’s unacceptable. You can never please everyone but for me the positives in this hotel outweigh the negatives. Thank you for your care and kindness.

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“Great location food not so much”

Room was OK was 3 of us bit small but clean, shower was nice. Not enough storage space for clothes. Pools were good we loved them. However the food for lunch and dinner were not the best. We ate out most nights as the food wasn't great. Most of the staff were nice and friendly. But some of the staf… more

Room was OK was 3 of us bit small but clean, shower was nice. Not enough storage space for clothes. Pools were good we loved them. However the food for lunch and dinner were not the best. We ate out most nights as the food wasn't great. Most of the staff were nice and friendly. But some of the staff in the restaurant were abit rude. We went in one day and no tables where sat so 3 of us sat on a table of 6. We were told of a staff member that we couldn't sit there because it was for a larger party. We would of sat on a table of 4 but none were set for. I've been in other all inclusive restaurants and they have let us sit wherever we weren't told were to sit. Obviously use your common sense but when none are set for your going to sit anywhere. We would come back but not sit in the restaurant. Entertainment was OK. Mini disco was OK but only lasted about 20 minutes then children were told to sit down and watch a show or bingo. The shows were good most of what we saw.

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“Back again to sightsee.”

Having enjoyed a week here in July 2023 but having been unable to sightsee then due to a heatwave, we returned to the Cabot Pollensa Park Hotel in July 2024. It was busier this time, sunbeds were bagged early, queues for the bar longer. The bar staff were very helpful in booking us a taxi for a day… more

Having enjoyed a week here in July 2023 but having been unable to sightsee then due to a heatwave, we returned to the Cabot Pollensa Park Hotel in July 2024. It was busier this time, sunbeds were bagged early, queues for the bar longer. The bar staff were very helpful in booking us a taxi for a day trip to Alcudia and a couple of other trips advertised at reception to Formentor to see a stunning sunset and Valledemossa, Soller and Port de Soller. We once again chose sea view rooms, the view is absolutely beautiful, sunrises stunning. Staff were helpful, reception staff outstanding. Nothing was too much trouble. Food was okay, similar each day. This time there was a Japanese themed dinner in the main dining room with sushi, which made a change. We went half board plus, beer and wines were included at dinner, we just helped ourselves. Entertainment was mostly aimed at the children, even later in the evening, which was a shame. Overall a nice week in the Cabot Porto Pollensa.

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“Great location, lovely staff, great pools. Poor food choices ”

We brought our grandchildren here for their first holiday abroad. The pros are the two pools were very clean and well maintained. Albeit a little cold. 5 min walk to the beach. 10 mins to the shops. The hotel overall is very clean and staff are All very friendly and helpful. The food is not worth… more

We brought our grandchildren here for their first holiday abroad. The pros are the two pools were very clean and well maintained. Albeit a little cold. 5 min walk to the beach. 10 mins to the shops. The hotel overall is very clean and staff are All very friendly and helpful. The food is not worthy of a 4 star. Limited choice for children both at breakfast and dinner/tea. A better choice of fresh fruit throughout the day would be good. We left one evening and went for food elsewhere, costing us well over £100. Not what you expect from a 4* All Inclusive! Roberto was fabulous with the childrens entertainment. Shower was broken on arrival and not fixed even after rep reported. Same in adjoining room. Very little storage, glad we took advice and took hangers with us. A lot of cyclists in the hotel and in puerto Pollensa. Pretty rude, ignorant and insensitive to other road users and pedestrians. Overall a nice clean hotel in a lovely convenient location. Perfect for cyclists and retirees.

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