Hotel Riu Concordia

“Fabulous stay for a half term break”

Never been to Playa de Palma before, we normally go to Puerto Pollenca at October half term. The hotel was good, spotlessly clean (Housekeeping and their attention to detail was outstanding!), and in the main the staff were very hospitable. Room was spacious enough, bathroom and walk in shower was… more

Never been to Playa de Palma before, we normally go to Puerto Pollenca at October half term. The hotel was good, spotlessly clean (Housekeeping and their attention to detail was outstanding!), and in the main the staff were very hospitable. Room was spacious enough, bathroom and walk in shower was great. (Towel quality wasn’t that good to be fair, a bit thin and worn out). The room could do with a kettle, I love a cup of tea when I wake up! Breakfast was absolutely fine, if not a little orientated to the German palate! The only thing I would say is that on departure there was no genuine interest in whether we had enjoyed our week, the question was never asked? Aside from that, a perfectly good stay. As a resort would we return? Not sure. We certainly prefer Pollenca and definitely wouldn’t come here in peak season, far too lively.

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“A great find”

What an excellent hotel. It stands out because of the amazingly cheerful and helpful staff. From the minute we checked-in we were made to feel welcome. Every member of staff greets you with a smile, and the reception team are super-helpful. Just brilliant people right through the place. The rooms… more

What an excellent hotel. It stands out because of the amazingly cheerful and helpful staff. From the minute we checked-in we were made to feel welcome. Every member of staff greets you with a smile, and the reception team are super-helpful. Just brilliant people right through the place. The rooms are spotless and the cleaning regime is first rate. The food is consistently good with plenty of choice. The restaurant staff and bar staff are attentive and work tirelessly. Wi-fi connection is also good. The entire area is aimed at a German clientele. Every bar, every restaurant, every shop and supermarket. This hotel is a calm oasis located at the edge of a bustling and noisy neighbourhood of clubs and bars, and is a good base for exploring Palma and other areas. We look forward to returning.

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“Excellent”

The hotel is veri ok and personall ok! Food is very good and the wine allso. The rooms are very clean!

“Needs to fix some guest experiences”

Honestly we'd give 3.5 stars if possible because overall the hotel has a great staff, location and is clean but it has some issues that would keep us from returning. The good: - Rooms look like their internet pictures--modern, clean and comfortable. - The combo of A/C and overhead fan cools the ro… more

Honestly we'd give 3.5 stars if possible because overall the hotel has a great staff, location and is clean but it has some issues that would keep us from returning. The good: - Rooms look like their internet pictures--modern, clean and comfortable. - The combo of A/C and overhead fan cools the room off. - Our double bed was large and comfortable. - There is a minifridge in the room. - The hotel itself is attractive inside. - The pool was very large--you could swim laps, and the gym was small but had a bike, elliptical and treadmill, a few cable machines but no free weights. There is no water in the gym.  - Wifi signal was good. - Staff are really hardworking and friendly. They were the highlight of the trip. - The restaurant has a wide selection of choices. Most of the food is average with occasional hits and misses. - Location is a very short (2 minute) walk to the beach and the hotel is within walking distance of many bars, restaurants and shops. Drawbacks: - There is no coffee maker or electric kettle in the room. Almost all hotels, including other Riu's, offer this amenity. There is no morning coffee in the lobby or the lobby bar, which was closed during our stay. The coffee at breakfast is tasteless. - The bathroom towels are really small and thin-- the size of a pillow case. - The bathroom body soap is way too perfumy. The bottle says it is mint and eucalyptus but it is overpoweringly floral, like what my grandmother used to wear. Also, there are no other amenities--no lotion, no conditioner, no shower cap, nada. - The hotel is not clear that *all* beverages, including water, cost money at dinner. - The hotel charges a daily rental fee for the room safe, a service that should be gratis.  - The hotel is a smokers' paradise. Technically they don't allow smoking inside the building but guests smoke at the entrance of the hotel (so the lobby can smell like cigarettes), on the patio at meals (so if you want to eat outside, you will smell cigarettes), at the pool and at the outdoor bar/entertainment area.  - Lastly, our booking experience with this Riu was uniquely bureaucratic. We made our reservation online. For every other hotel we reserve, this is enough to confirm a reservation but this Riu says that what you submit is just a "request" which they need 72 hours to confirm. Then, 3 days later, they send an email saying the reservation is confirmed but will be canceled in 48 hours if you do not call their customer service center to, I guess, confirm again. When we call the customer service center, they ask for our credit card information over the phone even though we're paying at the hotel upon arrival. Then they tell us that airport transportation is included, but they cannot book any transportation for us because we only have our arrival flight booked. (We didn't book the departure flight because we didn't know if we could stay at the Riu and for how long because they needed 72 hours to confirm the reservation in the first place.) And, they won't offer the free shuttle if we don't provide the return flight details within 2 weeks of our arrival. A full week before our stay, they send an email asking us to electronically check in. This was the most convoluted, unfriendly reservation process we have ever encountered. It gives us no confidence in their ability to manage information and reservations. Two other comments: - During our stay (early October), most guests were older Germans. We enjoyed this but be aware there wasn't really a global or pan-European client base. - The shuttle to/from the hotel, if arranged by Riu, is provided by the TransUnion bus company so the ride--which is less than 5k--will take about 90 minutes. Upon arrival at the airport, your bus can wait for up to an hour (as we did) before it leaves for the many hotel stops. And the ride to the airport will include many stops and take 90 minutes as well. We opted for a taxi when returning to the airport.

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