Reverence Mare Hotel - Adults Only

“Excellent all round”

An excellent hotel providing first class service, accommodation and food. Very easy access to the promenade and bus and taxi services on the doorstep.

“Excellent location!”

Stayed at Reverence Mare for 8 nights in July, booked through booking.com which included a taxi to the venue. Location is key at this hotel- so centrally located in Palmanova! Spacious bedroom and very comfortable bed. The A/C wasnt working properly in our room, we rang to ask someone to look at i… more

Stayed at Reverence Mare for 8 nights in July, booked through booking.com which included a taxi to the venue. Location is key at this hotel- so centrally located in Palmanova! Spacious bedroom and very comfortable bed. The A/C wasnt working properly in our room, we rang to ask someone to look at it which they did and said it was working and to leave it on and time to cool down- we did this for a full 24 hours and was still unbearably hot, complained again and they gave us a fan in the room which was very welcomed! Beware the toilets are IN the bedrooms with only a sliding door separating them (not enclosed) so very little privacy there. Sunbed situation was a little annoying as people would leave towels and disappear for the afternoon, many times staff would remove towels so people could use beds. Could do with another 10 beds down at the very bottom of the pool. Overall great hotel will definitely stay again!

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“Holiday experience”

Overall enjoyable holiday weather very pleasant apart from some rain especially Tuesday when there was thunderstorms

“Nice hotel but needs work…”

Ok, so we were recommended this hotel by a work colleague, it’s advertised as a 4 star adults only and when we arrived on Thursday afternoon our first impressions were very positive, quick and informative check in by the lady on the front desk, we were immediately charged over €36 ‘environmental ta… more

Ok, so we were recommended this hotel by a work colleague, it’s advertised as a 4 star adults only and when we arrived on Thursday afternoon our first impressions were very positive, quick and informative check in by the lady on the front desk, we were immediately charged over €36 ‘environmental tax’ for 4 nights stay, it’s apparently charged per person per night so if you’re staying a week or so you best factor that in as that would get you a meal and a few drinks here. We were offered an upgrade to a ‘side view’ room for an extra €18 a night which we politely declined. Wondering where room 321 would be situated it didn’t take long to realise it was the last room down the long corridor, one floor up from reception and next to the cleaners/maintenance room. The room was ok, bright and clean, huge bed and a strange set up of a shower and toilet cubicle within a room with a sliding door, which also contained a sink and a safe and small fridge. For 4 nights we were happy there as we didn’t spend loads of time there BUT, to be honest we did start to notice quite a few issues for example: 1. There was a big hole in the balcony floor above us meaning our balcony just filled with water on 3 days. 2. The press down plug would not work in the sink meaning it was a real challenge having a wash or a shave. 3. The skirting boards outside the room and in the end of the corridor were either hanging off or rotten, I suspect with damp. 4. The Spa area: the lockers don’t work, you can’t remove the key!, the changing room doors don’t close, little or no privacy and you can see right into the women’s too. The showers at the jacuzzi were grubby, the door hinges all rusted. 5. Breakfast on Sunday morning was utter chaos due to far too many guests being allowed to sit down at the same time , nobody ever manned the breakfast room entrance, or even engaged with the guests, I picked out a hot breakfast only to find nowhere to sit so I stood eating it from the plate stood up with a fork, nobody was allowed on the terrace as the reason was ‘it MIGHT rain’. I just think if the small things were addressed and the staff were a little bit more polite plus somebody greeting you at breakfast!, if there’s no room then tell the guests to maybe come back later?. In a 4 star hotel we expect 4 star fittings and features. The sauna didn’t work on Saturday morning, it’s was my birthday, we had to get a maintenance guy to go and turn the temperature up, this was 11am , one hour after the spa opened, it’s a shame as the majority of the hotel is lovely. One final thing, I’m sorry but the older man on reception does not have a clue about speaking or understanding English, he opened the breakfast room on our last morning early as we had to leave at 7.30am. There was no milk, we had to chase the cook for some, I speak fluent Italian but no or little Spanish but trying the get the guy on reception to understand me just to explain there were no buses as there was a strike ( Monday) we tried desperately to get a taxi and finally got one, I handed the room cards to him and he didn’t even say thank you or goodbye, we were very disappointed with this, it’s not cheap to stay here and we expected at least a thank you on check out. Don’t have staff on reception who can’t understand anything you say!. Would we stay here again?, after a lot of thought on the flight home: no.

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