Castillo Hotel Son Vida, A Luxury Collection Hotel, Mallorca - Adults Only

“A sheer delight”

I have just come back from this wonderful hotel and despite reading some negative reviews I couldn’t find anything to fault.This was our first stay her and really loved it. The staff are so lovely and it’s very noticeable how they have been trained to speak to guests. Nothing is too much for them,f… more

I have just come back from this wonderful hotel and despite reading some negative reviews I couldn’t find anything to fault.This was our first stay her and really loved it. The staff are so lovely and it’s very noticeable how they have been trained to speak to guests. Nothing is too much for them,from breakfast staff..Paula who well fell in love with was just the most delightful girl who had the time to chat and nothing was too much for her. Pedro one of the concierge was a delight too telling us how he had been with the hotel for 31 years..You could just tell he was a long lasting employee. The pool staff were very accommodating,getting you towels and always helpful to move your umbrella into the shade! We checked in quickly and waited for our room as we were early so had a lovely light lunch at pool cafe. Good choices of food and drinks,nicely presented. Our room was on 7th floor and had a nice balcony to the side of the hotel so we got the sun in the morning. Bed and pillows were very comfy and have fallen in love with the BYREDO products in the bathroom which were amazing.Good bath,shower,large bath towels and excellent hot water and good water pressure.plenty of bottled water every day in room as there is no shops in walking distance of hotel.Hair dryer was excellent too.Breakfast was excellent and very high quality food,fruit,homemade granola and amazing types of breads . Lovely cakes and beigles,smoked salmon,smashed avocado and excellent cheeses and of course any egg you wanted.Also a selection of different yogurts and milks.The fruit selection was of highest quality.You went inside to get the breakfast in two areas but we ate outside.only the first weekend was it busy so had to eat inside. Breakfast is on till 11 am every morning which we really liked. Also the tea was excellent,fresh tea brewed in a pot,very good indeed and good latte coffee.My only minor comment would be I feel they need to install a hot water/coffeemachine to quicken the service to get your drinks. There is a bus stop outside hotel for 2 euros. The bus comes every hour at 15 min past the hour. It stops right outside El Corte Ingles in Jaume 111 and took 20/23 min. Coming back to be honest we picked up a taxi which was 11 euros.DO NOT use UBER as they charge double the price. Much cheaper to get taxi in street in Palma or order a taxi from hotel if you don’t want the bus.Sun loungers were easy to get at pool and no need to reserve early.They were also very comfortable. We ate in the hotel restaurant which was outstanding. Very high quality fine dining food which was beautifully presented on lovely crockery. Often you could hear the live music from the bar which was lovely as you were having dinner but the music stopped at maybe 8.30/9.Again staff were well trained and service was good.hotel has lovely inside/outside bar too. We had a welcome party a few days after we arrived and met with the General manager.lovely canopies were served together with a selection of cava/wine.Even the toilets round the hotel were supplied with ladies sanitary wear in a glass jar!! I honestly can say this was such a beautiful holiday and as widely travelled guests we can both honestly say we were made very welcome and enjoyed our stay immensely.we will be back!

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“Good, just shy of great!”

- Beautiful hotel set in an old castle. - Lovely view of the gardens from our balcony. - Nice outdoor furniture. Additionally, the terrace/ outdoor area overlooking Palma is a top class spot for a drink pre/ post dinner. There was a DJ there one night playing the saxophone who was fantastic. - … more

- Beautiful hotel set in an old castle. - Lovely view of the gardens from our balcony. - Nice outdoor furniture. Additionally, the terrace/ outdoor area overlooking Palma is a top class spot for a drink pre/ post dinner. There was a DJ there one night playing the saxophone who was fantastic. - Bar staff were friendly. Cocktails were also delicious. - Breakfast to the room is amazing. - They brought me a birthday cake which was a touch of class! - The poolside food is tasty. - We thought it was decent value for money. - Pool service was slow and should improve. It is a pity because the pool area is very nice and a great spot to chill out and relax for the day. This is the only thing that lets it down. - Not sure how well the shops underneath the hotel fit in. Little unusual for a luxury castle hotel!

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“Amazing Property and Food, but Lackluster Service and Extremely Hard to Reach”

I will admit that I loved my stay here when it comes to the room. They upgraded me to one of the Suites in the corner, which is spacious. They also gave me generous amount of tea, coffee, and water, which is a rarity for hotels of this standards. However, service is more or less lacking for a hote… more

I will admit that I loved my stay here when it comes to the room. They upgraded me to one of the Suites in the corner, which is spacious. They also gave me generous amount of tea, coffee, and water, which is a rarity for hotels of this standards. However, service is more or less lacking for a hotel this caliber. For example, at the restaurant, it took the waiter 20 minutes to come to me and ask, "Has anyone taken your order?" During breakfast, they forgot my coffee order multiple times. Additionally, I didn't do my due diligence on this, which was clearly my fault... but the hotel is extremely tough to reach with public transportation. The only bus line that goes through here is the Bus No. 7 that runs only once an hour and even that bus is always filled to capacity between the hours of 15:00 and 18:00. This is a hotel that's truly for those who want to get away for everything, so if you're thinking of staying in a hotel that's accessible to all main attractions in Mallorca, this is definitely not the one.

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“Beautiful Hotel, Lacking Service”

Hotel is beautiful and so are the grounds and its location in Mallorca. However, the staff is either poorly trained or don’t care. They have zero attention to detail and no awareness level, especially in the restaurant and pool area. The other reviews that point this out are correct. Unfortunately,… more

Hotel is beautiful and so are the grounds and its location in Mallorca. However, the staff is either poorly trained or don’t care. They have zero attention to detail and no awareness level, especially in the restaurant and pool area. The other reviews that point this out are correct. Unfortunately, I didn’t heed their advice.

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