Castillo Hotel Son Vida, A Luxury Collection Hotel, Mallorca - Adults Only

“My favourite hotel…still.”

Astonished to read the derogatory review currently on view. Visitors should not be deterred, it is quite contrary to the views of this guest who has enjoyed a superb stay in each of the past five years..in fact our first visit was in the sixties shortly after the hotel opened. There is a wonderfu… more

Astonished to read the derogatory review currently on view. Visitors should not be deterred, it is quite contrary to the views of this guest who has enjoyed a superb stay in each of the past five years..in fact our first visit was in the sixties shortly after the hotel opened. There is a wonderful feeling of space, comfort, and elegance. The staff are outstanding in their energy, enthusiasm and genuine welcome. There are usually at least two people at Reception, the tables on the terrace immaculate, and the service first class. The choice on the terrace may be a little repetitive, but a special request never fails to satisfy. Perhaps also a review of how drinks by the pool are delivered to the correct guest May be considered, but breakfast is made special by the greeting by the smiling receptionist, the food splendid, the tea hot, and full choice of food. The lunch bar, perched in a breezy spot, above the pool perfect, and as for the cleanliness and comfort of the rooms…we slept. Blissfully. Lighting very good, bathroom accessible, and TV provided a very clear picture of all the main stations (BBC 1, 2, and ITV as well as Sky.) Perhaps the manager, David, I think could have found a smile and a touch of eye contact with guests, on his frequent rounds ? But back to the important thing for old codgers like us..the elegance, the quiet atmosphere (no kids) though perhaps one. Problem, how can adults, sitting quietly by the pool, find it necessary to shout in their conversations when standing in the pool ?..it amplifies, and I don’t want to hear lectures delivered from the pool. The pool staff, brilliant. Towels sorted, and umbrellas tilted in position even without asking. Can’t wait to come back. So, to the man who complained, which precipitated this outburst, you must have been n at another hotel

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“Good, just shy of great!”

- Beautiful hotel set in an old castle. - Lovely view of the gardens from our balcony. - Nice outdoor furniture. Additionally, the terrace/ outdoor area overlooking Palma is a top class spot for a drink pre/ post dinner. There was a DJ there one night playing the saxophone who was fantastic. - … more

- Beautiful hotel set in an old castle. - Lovely view of the gardens from our balcony. - Nice outdoor furniture. Additionally, the terrace/ outdoor area overlooking Palma is a top class spot for a drink pre/ post dinner. There was a DJ there one night playing the saxophone who was fantastic. - Bar staff were friendly. Cocktails were also delicious. - Breakfast to the room is amazing. - They brought me a birthday cake which was a touch of class! - The poolside food is tasty. - We thought it was decent value for money. - Pool service was slow and should improve. It is a pity because the pool area is very nice and a great spot to chill out and relax for the day. This is the only thing that lets it down. - Not sure how well the shops underneath the hotel fit in. Little unusual for a luxury castle hotel!

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“A majestic hotel has slipped down the rankings like the once great Manchester United.”

The king has lost its crown. I have been visiting Castillo son Vida for at least 15 years as a family with a few breaks during that period but at least 10 out of the last 15. But this year the king has allowed its crown to droop with tired rooms, poor service especially around the pool side and now… more

The king has lost its crown. I have been visiting Castillo son Vida for at least 15 years as a family with a few breaks during that period but at least 10 out of the last 15. But this year the king has allowed its crown to droop with tired rooms, poor service especially around the pool side and now accommodating events rather than the residents. Our suite had air conditioning that pumped out air but no cooling, a bed that made squeaks than an undergrads dorm and frankly the place is in need of a good clean and spruce up. As a platinum Marriott member none of the usual benefits appear to apply. The hotel is now focused on external events at the expense of the residents as the external terrace, the jewel in the hotels crown was closed to residents to accommodate the young and beautiful of Palma. This was a huge disappointment for our family, loyal evangelists of the hotel. The property itself is fantastic but the operation of what was a great hotel has dropped to mid table mediocrity. There are better hotels in the island and in Palma.

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“Some good, some bad …expect bias”

Delightful experience overall at Castillo, I had a minor disappointment at the main restaurant, the Gm Alejandro, in me asking for a table without a reservation. He pointed to tables I was asking to sit and shared these were reserved for Russians and Germans. Not sure why I or anyone needed to know… more

Delightful experience overall at Castillo, I had a minor disappointment at the main restaurant, the Gm Alejandro, in me asking for a table without a reservation. He pointed to tables I was asking to sit and shared these were reserved for Russians and Germans. Not sure why I or anyone needed to know the nationality of any guests, unless he was trying to say they are more important? I spoke with the manager, Amanda, the next day to provide my experience and this feedback and she was very apologetic. I did not ask for anything, however she could have made an effort to find me and provide insight as to how this was addressed. She could have done more to make me feel it was something they took care of and will never accept. I was a solo traveler at Castillo yet someone who has stayed at some of the most luxurious hotels in the world, Ritz Paris, Aman etc. this is not only disgusting to share with a customer but with any human being. The best experience I had was at the pool because the staff was very attentive and also accommodating, in particular Gabriele. He had the best energy and kept on top of any needs which really made that experience extraordinary. Thank you. All of the porter men were very helpful, with my luggage, getting my car and charismatic and friendly which was wonderful. Xavier at the front desk was also amazing to interact with and went above and beyond to book a tennis session last minute at a neighboring hotel.

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