Hotel Hsm Don Juan

“HSM DON JUAN MAGALUF MALLORCA”

Although is a 3 star hotel, overall is acceptable. Friendly staff at reception: Rebeca, Isabel, Igor. Restaurant staff also super: Charli, Monica, Magali, Benito, Luis, Juana, Juan, excelent attitude and service. Only problem is that pool not so safe to be in and enjoy time if you're going with… more

Although is a 3 star hotel, overall is acceptable. Friendly staff at reception: Rebeca, Isabel, Igor. Restaurant staff also super: Charli, Monica, Magali, Benito, Luis, Juana, Juan, excelent attitude and service. Only problem is that pool not so safe to be in and enjoy time if you're going with small children, other guests play very aggressively ball and hit me in the head. Lifeguard Juan is amazing but he is off at 6pm and after this time no one to regulate awful guests behavior. Walls of rooms very thin and since 5am next door guest shouting and fighting each other ain't the nice way to begin your day. But outside that, hotel is clean, food at buffet is amazingly tasty! Hard to get a smile from cook José, weird since hotel industry is about service, he seemed annoyed when i asked about what the croquettes were madr of and cranky, as if answering food questions was so hard. Beach and bus stop are very close which for me as person with mobility issues due to health problems was very helpful. For sure we will come back! :) Thank you for all

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“Perfect but one thing”

The hotel is perfect and clean with only a 5 minute walk away to the beach! The rooms are cleaned every day with towels changed and new sheets which was ideal. The pool was quiet and nice and the entertainment team were really good !! the only complain would be that we were not allowed tap water wi… more

The hotel is perfect and clean with only a 5 minute walk away to the beach! The rooms are cleaned every day with towels changed and new sheets which was ideal. The pool was quiet and nice and the entertainment team were really good !! the only complain would be that we were not allowed tap water with our dinner. We had paid for breakfast and dinner at the hotel which had exceptional choices and breakfast we were allowed fruit juices, tea, coffee and water etc however at dinner we were denied tap water and told we had to buy drinks. When we explained it was a legal requirement to be allowed tap water or to at least bring our own we were not allowed and told off. Considering you are alloweed water at breakfast I don’t see why we couldn’t have it at dinner too. Other than that a perfect stay

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“Decent choice, decent price.”

Decent choice for reasonable value for money. Staff were all pleasant. Nothing outstanding, but again for the price (around £70 a night half-board), wasn't expected. Reasonable choice of cuisine at breakfast and evening meal, although I personally didn't find to much that appealed on the desert sec… more

Decent choice for reasonable value for money. Staff were all pleasant. Nothing outstanding, but again for the price (around £70 a night half-board), wasn't expected. Reasonable choice of cuisine at breakfast and evening meal, although I personally didn't find to much that appealed on the desert section. Room was cleaned and tidied every day. Although sometimes it was mid afternoon before this was done. Decent size pool and plenty of sunbeds. Other activities available poolside, including pool and table tennis. 24 hour reception. Worth considering, although do bear in mind that the location isn't far from the nightlife and as such you may get people returning from that during the early hours, as we did on more than one occasion.

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