Helios Mallorca Hotel y Apartamentos

“Great hotel”

It's a great, well-run hotel. Friendly, helpful staff, efficient service, good communal areas including the pool, nice room and balcony, tasty food with a big selection (plus very reasonably priced drinks at dinner) and great cycling facilities. So I have no idea why it is only rated as a three st… more

It's a great, well-run hotel. Friendly, helpful staff, efficient service, good communal areas including the pool, nice room and balcony, tasty food with a big selection (plus very reasonably priced drinks at dinner) and great cycling facilities. So I have no idea why it is only rated as a three star hotel. It's at least as good as all the four star hotels I've stayed at in Mallorca and the location is fantastic - a minute's walk from the beach and loads of bars and restaurants. There are only two very minor niggles. There was only one bin (in the bathroom, which I moved to the bedroom) and the walk-in shower water spilled over the floor a bit.

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“Wonderful hotel and staff”

This is a fantastic place to stay at Can Pastilla. The hotel is modern and bright, with excellent facilities. It is located only a block from the beach. The hotel is immaculately clean. The staff are exemplary and everyone has a friendly hello, at all times of the day. We loved the extensive buff… more

This is a fantastic place to stay at Can Pastilla. The hotel is modern and bright, with excellent facilities. It is located only a block from the beach. The hotel is immaculately clean. The staff are exemplary and everyone has a friendly hello, at all times of the day. We loved the extensive buffet breakfast and were sorry to be missing it on our last morning, due to an early flight. However we were delighted to be given a packed lunch on check-out. Our lovely room was on the 4th floor with a great pool and sea view. It was serviced daily. The two complimentary bottles of water and a bottle of olive oil, with a lovely handwritten card, were appreciated. We availed of a complimentary Pilates class one morning and had a treatment in the Spa another day. Staying in the Helios is an experience and we look forward to returning.

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“Second great stay but only 4/5 this time”

This was the second time we stayed here and in the whole everything was great and we would come back. However, this time we stayed in the apartments and this just wasn't as good as the room stay the previous year. Others have mentioned thin walls and that is true, we had noisy neighbours with kid… more

This was the second time we stayed here and in the whole everything was great and we would come back. However, this time we stayed in the apartments and this just wasn't as good as the room stay the previous year. Others have mentioned thin walls and that is true, we had noisy neighbours with kids that you could hear through the walls. You didn't get this in the rooms. Otherwise all perfect, food, staff and cleanliness all food but I'd definitely stay in a room over an apartment if coming back again.

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“The good & the bad”

We stayed in apartment A32 for 4 nights. The Good: -Apartment is nice & has almost everything you need for a short-term stay. -It's a very short walk to the beach. -Employees were all helpful & friendly. -Loyalty program welcome gift of 2 glass bottles of water, 2 bags of gourmet chips & 2 100ml b… more

We stayed in apartment A32 for 4 nights. The Good: -Apartment is nice & has almost everything you need for a short-term stay. -It's a very short walk to the beach. -Employees were all helpful & friendly. -Loyalty program welcome gift of 2 glass bottles of water, 2 bags of gourmet chips & 2 100ml bottles of olive oil was very nice. -Free parking was easily available on the street. The Bad: -Walls are so thin that you can hear everything next door & in the hallway, plus the airplanes taking off. -The bedroom doesn't have sufficient room darkening shades so it was too bright. -No tea was provided and wasn't given for free when asked - this would be an easy inexpensive way to please customers. We didn't have enough coffee pods, but the housekeeping staff nicely provided them when asked. I also had to go to the restaurant for salt & pepper. -The hot tub is only available for private use at 15 Euros per person. -The WiFi was weak.

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