Ona Garden Lago, Bahía de Alcúdia, España

“Great family holiday, take negative reviews with a pinch of salt”

We visited in August 2024, 2 adults with 2 children for 2 weeks in a 2 bedroom apartment. Prior to visiting we had some reservations due to some of the negative reviews. I thought I’d write this review to address some of these. Overall Great family holiday in a nice apart-hotel. There were a mixtu… more

We visited in August 2024, 2 adults with 2 children for 2 weeks in a 2 bedroom apartment. Prior to visiting we had some reservations due to some of the negative reviews. I thought I’d write this review to address some of these. Overall Great family holiday in a nice apart-hotel. There were a mixture of holiday makers and apartment owners using the facilities. The owners we spoke to were very friendly and welcoming. I would recommend this hotel for a quiet family holiday and it was good value for money. Hotel website images/condition The official website images are out of date compared to the current facilities. The pool layout is slightly different and some of the communal areas have changed. There are some areas requiring maintenance e.g showers not working, pool mosaic tiling but these are minor things. Overall the place is very clean, gardens/pool are maintained and we loved spending two weeks here. The Pool The pool layout has been modified so it’s about 1/4 smaller than the website pictures but it is still of a decent size and the removal of the “walkway” across the pool is an improvement. It was never too busy to enjoy a swim or playing with kids. There is a children’s pool and a shallow end in the main pool, so plenty of places for young children to play. Never an issue getting a sun lounger during our visit during peak season in August! Pool opening times We were concerned by the 11am pool opening times before travelling. This seemed very late. In reality, during our stay, the pool was open 10am to 7pm and a life guard was present between 11am and 7pm. Although the pool was closed outside these hours, one gate remained open and people were using the pool outside normal hours which didn’t cause any problems and the hotel didn’t object. Rooms Sounds like due to the introduction of new management, there is a programme to update the apartments over a period. You may get a more modern one or, like us, get one of the more old fashioned apartments. The room was clean, well equipped and very comfortable and spacious. Where there were minor problems, they were dealt with promptly by the reception staff. Distance to beach/port/old town It is walkable to the beach (20 mins), port (30 mins) but I’d recommend a bus or taxi for the port or old town if doing it regularly or if it’s very hot. The Mallorcab app is best for taxi bookings and is basically like Uber to make the booking but you pay the driver with cash or card. Reception will also book a taxi. Getting a taxi from a taxi rank is a nightmare during busy periods. You cannot book a taxi from a taxi rank on the app so I’d recommend walking round the corner and booking one. Room servicing This is an apart-hotel so is serviced like one. Apartments cleaned once per week with new towels and bedding. You deal with your own rubbish and recycling - bin/recycling areas around the hotel exterior. Food/restaurants Can’t comment on this as we cooked in the apartment or ate out each day.

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“Off the Beaten Path”

Far from Palma, which meant an expensive taxi when we wanted to go there. We used the local bus to get around town as the hotel is not near much. Maybe should have rented a car. There was a grocery store and a few restaurants within walking distance. The restaurant onsite, at the time we visit… more

Far from Palma, which meant an expensive taxi when we wanted to go there. We used the local bus to get around town as the hotel is not near much. Maybe should have rented a car. There was a grocery store and a few restaurants within walking distance. The restaurant onsite, at the time we visited, was not fully functioning. Limited times and menu offerings. The beach was a short bus ride away. The rooms were okay. Missing needed kitchen items we had to ask the front desk to provide. The biggest issue was that when the air conditioning was running inside, the exhaust from it went to the patio which pumped hot air onto anyone who wanted to sit there.

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