Club Mac - All Inclusive Family Resort

“Great Family Hotel”

Got back early hours of yesterday morning so thought I would leave my (long) review. We were a family of 6, 3 adults and 3 children ages 3,6&9 and we stayed in standard rooms in Jupiter, before we came we requested 2 rooms next to each other & they honoured our request for a cost of 15€ The hote… more

Got back early hours of yesterday morning so thought I would leave my (long) review. We were a family of 6, 3 adults and 3 children ages 3,6&9 and we stayed in standard rooms in Jupiter, before we came we requested 2 rooms next to each other & they honoured our request for a cost of 15€ The hotel room was small but it did the job we needed it for, the only complaint I have about the room is that the shower was a bit rubbish but, again it did the job and I could wash my hair etc. On the first night my 3 year old fell out of bed 🙈 but I went to reception and asked about a bed guard and while we were out they came and fitted one either side of the bed for us, a few days later the shower holder broke when I was pulling the shower head down and again reported to reception and they were up to repair it that day. Around the hotel was very well maintained & clean. Cleaners were out everymorning jetwashing & always seen someone around during the day picking up rubbish also they were trimming the hedges etc around the hotel every morning. Cleaners came to our rooms when we left the notice on the door and changed the sheets for us when we left the notice on the beds. Food - we ate at the Jupiter restaurant mainly, we tried the saturno building twice but wasn't overly keen on the lay out, I never ate at marte but my mum and my 9 year old did one night & she said she wasn't keen on the lay out there either. We had lunch at the burger bar one day and also the pizza truck. My kids are fussy, but we always found something for them to eat. Theme nights were great, we ate out when it was seafood night we went to the kebab shop across the road - chicken burgers & chips there were nice and the kids enjoyed the pizza. Entertainment - we didn't really go down to the entertainment really to comment, we went to the parrot show in the circus but my eldest is autistic and he doesn't cope very well in crowds so we didn't stay there & we went to the saturno stage one night but again didn't stay there long. I don't know how people are getting drunk here 🙈 I don't drink except on holiday and I was drinking all day and not once felt tipsy. Pina colada slushes were really nice 👌 and in the evening I was drinking their malibu and lemonade half the time they weren't even measuring either 🤣 Kids loved the kids bar they loved going up and asking for their own drinks/ slushies & my 3 year old loved the tiny ice creams Mosquitos - yes they are a problem if they like you, I have been eaten alive by them. Kids and my partner don't have a bite between them & my mum has a few but nothing compared to mine. It's a problem in a lot of places though not just club mac or even alcudia as friends have been to Turkey and had same issues. Pools were freezing 🥶 we did spend some time in them but we preferred to go to the water park as they were warmer there, my 6 year old loved the slides & my 9 & 3 year old loved the wave pool, when we got up yesterday my 3 year old asked if we could go to the (Tsu)nami pool 🤣 On our last night my eldest was really poorly & I phoned down to reception in the morning to let them know that he had been sick on the bed. We then got a phone call from a lady called Lisa from customer satisfaction (I think?) Explained to her that he had d&v and we were due to fly home that evening but no room as ours had already been allocated to people arriving that day. She arranged a visit to the doctor for us and also spoke to reception and got us another room so that my little boy was comfortable while he slept off whatever It was that was wrong with him- did provide a sample to the dr but not sure if I will get the result back for that 🤷‍♀️ All in all we had a fantastic holiday for the kids first holiday. We did discuss while we were there that we might return but not sure as we would like to take the kids to different places. If anyone is thinking of coming or has booked and worried about the bad reviews all I wil say is go and experience it for yourself. A holiday is what you make it. We personally never seen or heard any drunk arguing/fighting. There was a few kids running around and climbing all over the little rides outside the Jupiter building while the rides were goin and parents didn't seem to be taking any notice but other than that, everyone we spoke to seemed pleasant & on our last night also after I had tried for ages to get a teddy for my little boy from the grabbers a kind man who went on it after me won one and gave it to my little boy 🙂

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“Brilliant family hotel!”

We’ve just been staying at club Mac for the last week and can’t fault it at all. Ideal place for families with young children, so much to do to keep the kids occupied! Our two who are 8 and 5 absolutely loved it! The free entry into the water park is an added bonus. Unlike others we had no compl… more

We’ve just been staying at club Mac for the last week and can’t fault it at all. Ideal place for families with young children, so much to do to keep the kids occupied! Our two who are 8 and 5 absolutely loved it! The free entry into the water park is an added bonus. Unlike others we had no complaints about the food at all, we all loved the idea of different then nights and it was always tasty with plenty choice. We do however agree with the comments about noise and disrespectful children! Also the mess around the pool areas where even grown adults think it’s ok to leave rubbish behind (mainly from the burger stand!) just why?? Overall though it was a great week in a great location.

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“Great holiday just a bit busy for us.”

Our first family holiday abroad. We travelled with Jet2 and stayed here for five nights. Our children are 7 and 11 so my only fault would be the size of the rooms. I had chosen a premium room which meant we were on the gold all inclusive package. The room was tiny far too small for a family of four… more

Our first family holiday abroad. We travelled with Jet2 and stayed here for five nights. Our children are 7 and 11 so my only fault would be the size of the rooms. I had chosen a premium room which meant we were on the gold all inclusive package. The room was tiny far too small for a family of four. Nowhere to put our luggage either. It was always cleaned and beds made and the cleaners were fantastic I can’t fault them at all. All the staff were great during our stay. The pools are great there are so many of them. The only issue I had was that it was very very busy but you would expect this with the size of the place. Our kids had a fab time and there are shops and restaurants nearby along with the beach. It was a lovely holiday. I don’t think we would return as I felt it was just too busy and too small rooms for us a family. The food was basic but my kids find something every day and so did my husband. We only ate out on our last night as the Jolly Rodger if you’re ever there you should go to this place or is first class for a lovely meal and a good cocktail. Staff, cleanliness and resort were all great. Just not for us. But glad we experienced it as we still had a lovely holiday.

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