Description
Facilities: The hotel was modernised in 2020. 530 rooms, including 40 junior suites, 4 suites and 419 double rooms, are available to guests in a 4-storey main building and 6 auxiliary buildings. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a safe. Wireless intern… more
Location: This comfortable hotel is situated in a wonderful location beside the sea. It is just a few steps to the inviting Playa Pocillos beach, just across the promenade. The centre of Puerto del Carmen, with a multitude of entertainment venues is located 3 km away and easily reached using the regular bus service (which stops 200 m from the hotel) or by taxi.
Meals: The hotel includes a bar. Guests can indulge their palates at the restaurant (a buffet, air conditioning and high chairs). Catering options include bed and breakfast, half board and all-inclusive. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages.
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- Entertainment
- Live music
- Entertainment for adults
- Entertainment
- Club
- TV lounge
- Pool table
- Dartboard
- Games room
- Shops in hotel
- Aerobics
- Dance hall
- Parking
- Parking
- Outside parking
- Free parking near hotel
- Parking near the hotel
- Pets
- Pets allowed
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Kids' club
- Kids´ club
- Breakfast room service
- Room service
- Luggage storage
- Reading room
- Safe
- Newspapers
- Car hire
- Foreign currency exchange
- Luggage storage
- Sale of tickets
- Gardens
- Library
- Public bathroom
- Sun terrace
- Terraces
- Sale of tours
- Hairdressers / Beauty salon
- Shops
- Security service
- Hair dryer
- Banquet and event room
- Bike rental service
- Medical service
- Kids´ playground
- Play area
- Babysitting service
- Children’s pool
- Heated pool
- Sun terrace
- Hair salon
- Medical centre
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- À la carte restaurant
- Buffet restaurant
- Restaurant with diet menus
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Swimming pools
- Outdoor pool
- Full spa
- Children’s pool
- Sunbeds
- Umbrellas
- Garden area
- Towel Service
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Sauna
- Bars
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Indoor bar
- Other
- Air conditioning
- Additional services
- Laundry service
- Daily room cleaning
- Self-service laundry
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Multilingual reception staff
- Porter service
- Smoking
- No smoking allowed anywhere in the hotel
- Smoke detectors in hotel
- Activities
- Tennis court
- Golf course (within 3 km)
- Water park
- Water sport facilities (on site)
- Snorkelling
- Bike rental
- Mini golf
- Table tennis
- Diving
- Golf course
- Beach volleyball
- Accessibility
- Wheelchair-friendly facilities
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Deposit:
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Excellent
Based on 5015 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Puerto Del Carmen
Showing 5 featured reviews out of 5015 TripAdvisor reviews
J
JGeary72
24/12/2024
“Great hotel for a relaxing break”
The staff are excellent, very friendly & helpful. One of the waiters had remembered that I need Gluten-free toast for breakfast on our first morning - he had remembered from the visit 12 months earlier. Similarly another waitress had ordered it for me when the rest of my family came down to breakfa… more
J
Janice2929
Carrickfergus, United Kingdom
21/12/2024
“Best hotel”
As always we had a fantastic time away. The staff at this hotel are the most friendly and helpful I have ever encountered. Food of very high quality and plenty of choice. Great location. It was my birthday during our trip and although I never informed the hotel they must have noticed from my passp… more
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Narinder D
20/12/2024
“Brilliant family friendly hotel with brilliant staff”
Holiday was brilliant from start to finish. Very clean and lots of activities on offer. I feel like I can write so much about this hotel but I know I prefer succinct reviews so: - ideal location- beach is just outside (literally) - buffet is different every day and the choices are endless and so de… more
V
V3558DClenam
Stuttgart, Germany
20/12/2024
“Fantastic hotel close to Puerto del Carmen”
Great hotel with high standards (various fresh dishes and original beverages). Super friendly staff, nothing to complain! Absolutely recommended ☺️ The hotel is located a 45 mins walk away from Puerto del Carmen and has everything needed. The service is excellent and leaves no wishes open. Roo… more
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Adrian R
Cardiff, United Kingdom
20/12/2024
“Perfect location in Lanzarote”
Seemed a lot more expensive this year. Still a fabulous hotel, but looking forward to the upgrades coming next year. Unfortunately had a bad dining experience but that’s the first time in over ten visits. Staff are outstanding and always go above and beyond to help.
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