Seaside Los Jameos Playa

“Perfect Holliday”

Well done, Lovely friendly hotel , nothing too much trouble. Que at the bars could be a bit long some times. The general level of service was above what I had expected, I have forgotten his name but the German manager was most helpful . We are looking to come again .

“Second visit and as good as the first time”

This was our second visit, after a wonderful visit to Seaside Los Jameos last year. Once again, we had a lovely stay. Everyone across the hotel, is extremely friendly, helpful and polite. The staff are very attentive and busy all the time, making sure the hotel is well kept and customers are happy… more

This was our second visit, after a wonderful visit to Seaside Los Jameos last year. Once again, we had a lovely stay. Everyone across the hotel, is extremely friendly, helpful and polite. The staff are very attentive and busy all the time, making sure the hotel is well kept and customers are happy. The rooms are kept very clean and some have been updated since we visited last year. Constant cleaning everywhere in the hotel, which shows they understand the importance of keeping this under control in hot climates! The food, as before, offered lots of options through the buffets with different themes every night. The staff in the restaurant are very attentive, albeit a little too keen at times (taking the salt and pepper away while we were still eating!) and not quite as welcoming if you attend dinner after 9pm, which we did on our first night due to late flight arrival (dinner service runs until 9:45pm). The location is great, with a lovely and spacious beach outside the back of the hotel with a number of options for food, souvenir shopping, bike hire and even a useful medical centre which we had to visit during our stay. The pool does get busy and as others have noted, the booking of sunbeds with towels does happen. The hotel does have a policy on this but I'm not sure how much it's enforced as it's very difficult to. We never found an issue finding sunbeds though, despite being later to the pool than most, so I don't think it's an issue. I'm also sure if any customers had a concern, the hotel would address it quickly. As always, a lovely stay and would definitely recommend.

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“Great Location, but Room for Improvement”

The location was incredible, conveniently close to the airport—a big plus since my child occasionally suffers from travel sickness, which was a key reason for booking the hotel. The beach was lovely, and everything within the hotel was easily accessible. However, despite the glowing reviews, our … more

The location was incredible, conveniently close to the airport—a big plus since my child occasionally suffers from travel sickness, which was a key reason for booking the hotel. The beach was lovely, and everything within the hotel was easily accessible. However, despite the glowing reviews, our experience didn't quite match up to the high expectations. Staff: The reception staff were incredibly welcoming and friendly, as were some of the staff in the restaurant. However, many of the restaurant staff were not as attentive. It was encouraging to see senior managers getting involved in the restaurant. The staff were particularly attentive to elderly and disabled guests, which was wonderful to see. However, as a solo parent with a child, we often felt invisible and only received attention if we initiated the conversation. Other guests shared similar experiences, noting that you either encountered exceptionally kind staff or the opposite. We frequently felt ignored by the staff at the bars, where it seemed that guests in bikinis received preferential treatment. (I can only speak as I find) Restaurant: We enjoyed the themed nights, with Mexican and Italian being particularly delicious. Breakfast was also very good. However, the variety of food for kids could be improved; my daughter ended up eating a lot of chips! The chaotic atmosphere at every meal was a significant drawback. People were constantly moving in all directions, as the food stations were spread through the tables, contributing to the confusion. There's no clear entrance to the restaurant, and no one to greet you, so finding a table on your own can be quite challenging due to the size and number of people. Additionally, finding a table for dinner was challenging on a few occasions. Being told there were no tables available while we stood holding plates of food was particularly frustrating. This was especially tough as a single dad with an 8-year-old who needed help making food choices. We found the first night especially confusing as we didn't know the 'rules.' Once you do find a table, it can take a while before you're acknowledged by the staff. Despite these issues, we did really enjoy the crepes and waffles offered in the afternoon. Room: The room was comfortable, clean, and light, with plenty of storage. We stayed in La Graciosa 1046, and while the location was convenient—close to reception, the pools, and the bars—the downside was the noise from the music at the bars across the street, which could be quite loud at times. As a solo parent, I appreciated the proximity to key amenities, so it was a trade-off I could accept. It's worth noting that there is an additional cost of 2 euros a day to use the in-room safe, which isn't a big deal but something to be aware of. Facilities: The main reason I booked this hotel was because it had a heated swimming pool, which didn’t disappoint. We spent most of our days there, as the pool was a good size and very clean. The arcade was fun, and we also enjoyed the mini golf and playground. Sunbeds were reserved very early, so we often ended up using the chairs by the pool bar instead. I didn't want to drag my daughter out to put a towel on a sunbed at 7:00 AM. This may have been because it was half-term, but it was frustrating that the policy wasn’t enforced. There were hundreds of sunbeds, so I imagine it’s not as much of an issue during less busy times. It’s puzzling why people reserve sunbeds but don’t use them or the pool! Other: No USB ports in the bedrooms so take a charger. Lots of shops on the beach front as well as cafes & bars & bike hire. Anamacien team were brilliant & a good range of activities.

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“Fantastic location, restaurant experience needs improvement”

Amazing location, the beach is lovely & everything at the hotel is within easy reach. That said, having read such glowing reviews I was disappointed as didn't have the same experience. Staff: Reception staff were incredibly welcoming & friendly, as were some of the staff in the restaurant, but a l… more

Amazing location, the beach is lovely & everything at the hotel is within easy reach. That said, having read such glowing reviews I was disappointed as didn't have the same experience. Staff: Reception staff were incredibly welcoming & friendly, as were some of the staff in the restaurant, but a lot (particularly in the restaurant) were not. It was great to see senior managers in the restaurant getting involved. Staff were particularly attentive to elderly & disabled guests which was wonderful to see, but fitting in to neither of those categories (solo parent with child) it seemed we were invisible & were only spoken to if we spoke first. Having talked to other guests, they agreed that you almost get 2 extremes of either really lovely staff, or the opposite. Restaurant: We liked the themed nights, Mexican & Italian were delicious. Breakfast also very good. Food for kids could be more variable, my daughter had a lot of chips! However, it was absolute chaos at every meal with people walking in every direction at all points. The layout seems to encourage this as the food stations are separate from each other but through the tables. There's no clear entrance to the restaurant, or anyone to greet you & you have to find a table yourself which can be difficult given the size & people. We found this really confusing on the first night as didn't know the 'rules'. When you do find a table it can be some time before you're acknowledged (see above re staff). No meal was relaxing due to the noise, we skipped lunch on our penultimate day as couldn't face returning. On one occasion our table was cleared whilst we were getting dessert, & when I tried to explain we weren't finished it was as if we were a nuisance & they'd offered the table to someone else, no apology given. We did really like the offering of crepes & waffles in the afternoon. Room: Comfortable and light, lots of storage. I think we were in an older room as the skirting & bottoms of the door were really marked and dirty. The bath leaked. None of this was a huge issue though as the floors & linen were all kept clean. Location of the room was great (second floor) however the downside was that we were above the restaurant & so couldn't sit outside due to the overpowering cooking smells. Of course you can't have it both ways & being a solo parent I was grateful to be close to reception & the pools & bars. There were no noise issues either, despite the proximity to the bars & restaurant, so that was a big plus. The cleaner did walk in without knocking on our last day, & left without saying anything (I was half dressed so that may have been why!) but I spoke to Reception & they were wonderful, understanding & apologetic. Facilities: Pools were good sized & clean. Arcade was good & we enjoyed the mini golf & playground. Sunbeds are reserved early doors, we used the chairs by the pool bar a couple of times as I didn't want to drag my daughter out to put a towel on a sunbed at 7.30am . This may have just been because it was half term, but it was a shame policy was seemingly not enforced. There were hundreds of sunbeds so I'm sure at less busy times it's not an issue. I will never understand people who reserve sunbeds but don't then use them or the pool! Other: No USB ports in the bedrooms so take a charger. Lots of shops on the beach front as well as cafes & bars & bike hire. Anamacien team were brilliant & a good range of activities. We did the trip to Teguise Market, arranged by the hotel & it was easy & straightforward.

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