Relaxia Lanzaplaya

“Great Place to Stay”

Just had a great week at the Relaxia Lanzaplaya. Hotel is in a great location, close to the beach and lots of bars and restaurants. Rooms were modern and kept spotlessly clean. We had a room on the second floor and had great views over the pool and to the sea on one side and the mountains on the o… more

Just had a great week at the Relaxia Lanzaplaya. Hotel is in a great location, close to the beach and lots of bars and restaurants. Rooms were modern and kept spotlessly clean. We had a room on the second floor and had great views over the pool and to the sea on one side and the mountains on the other. Food was mostly good with plenty of choice at every meal but restaurant does get a little busy at certain times. Lastly, the staff are all helpful and hard working and Alex from the entertainment team works tirelessly to keep everyone entertained around the pool and then again during the evening. Would definitely stay here again!

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“Amazing entertainer”

Stayed here for a week. Alex the entertainer was excellent he kept everyone laughing and smiling especially with his funny outfits that he always matched with his bucket hat and socks and the games during the day. He always had time to speak to everyone too.

“Great hotel Brilliant entertainer”

Stayed here for a week Brilliant food lots to choose from only downside busy on opening times Staff polite and helpfull Rooms cleaned daily Entertainment Brilliant Alex was excellent at entertaining very funny and Will come back definitely 10 out of 10

“Still good, but…”

..unfortunately the quality here have declined since our last visit. Last time I was over the moon with the food and service, this time the «little extra» that made our vacation so wonderful was lacking. Let’s start with the food: Breakfast is still awesome. If you can’t find anything to your … more

..unfortunately the quality here have declined since our last visit. Last time I was over the moon with the food and service, this time the «little extra» that made our vacation so wonderful was lacking. Let’s start with the food: Breakfast is still awesome. If you can’t find anything to your liking here, the problem is definitely a you-problem. Lunch; great variety. More cakes and sweets available, still no use of juice- or coffee machines, but is available in the bar. Dinner: Now here there’s trouble. Dinner didn’t quite live up to breakfast or lunch last time either, but this was truly disappointing. Dinner has become «themed». I didn’t catch on to it until after a couple of days, and saw it was «italian» or «mexican» or «barbeque» or «asian». For real. Relaxia Lanzaplaya obviously have some real magicians in their kitchen. Someone in there is a true artist when it comes to spices and flavours; I for one can’t stand the taste of pork. There’s always that little aftertaste in it, and except for bacon and cured ham, I steer clear of it. But here? Pork was _delicious_. But the theme-thing makes the food really boring. I really missed the opportunity to have more local food. Canarian, or just even spanish. All I could find that stood out was canarian potatoes and tortilla. Some sauces for lunch or dinner. Last year there seemed to be at least one or two local dishes for dinner, like rabbit or fish. The food was also poorly labeled, often not knowing what was what. Labels facing the wrong direction is one thing, missing completely another. Serving up sushi with tuna so dry it started curling on the edges when the buffet opened really isn’t a compliment to neither the chefs or the guests. Serving limp hotdogs and «hamburgers» consisting of so much fillers you have no idea if there even is meat in it? Not a good choice. Child friendly, perhaps, but not a good choice. Which brings me to the parts that was just disappointing: -tables not cleaned and cleared fast enough for new guests. Not even when half busy. When really busy I get it, time doesn’t always allow everything to be covered. -place mats disgustingly sticky. They need proper cleaning once in a while, not just a quick wipe with a wet rag. -cutlery often unavailable and not refilled. -water often empty and not refilled -queue at bar often far too long, too often nobody there to hand out soft drinks, wine or beer or whatever one wants to drink. -food not kept hot/warm enough. Not refilled when empty if you’re «late» (after 7pm). -ice cream bar seemed to have had icecream melted and refrozen. And on we go.. The pool is lit up at night. Due to particles snd contaminants in the water, you can’t see the bottom of it. Greyish foam forms at the edges in the evening, and it looks like a recipe for a ruined holiday if you should be unlucky and swallow a bit of the water while in it. The ocean is a better choice, and probably also warmer. Sunbeds; guests reserving beds as early as six in the morning, not using them all day. One thing is to keep the sunbeds reserved while going for a quick meal, but not using them until late in the day or not at all should not be allowed. Last year someone at least removed «reservations» if there were no beds available. Cleaning; last year it seemed workers were many and happy. This year they seemed fewer and tired. Also; cleaning supposed to be 5 times per week. We got 3 at most, meaning three days with the same towels and a full garbage can. On the upside; Got visited by one single cockroach only. It laid dying on the floor and just got kicked outside by yours truly. No invasions of them as someone claims. Just the one. No signs of nasty bedbugs or other unwelcome habitants. Aircon functioning nicely. Enough hot water. Fridge functioning and nice and cold. Beds quite comfy, with large enough duvets to use them folded double if cold at night. Apartments still nice and roomy. Patio furniture a bit worn, but didn’t break. Staff still helpful and welcoming. Alex still just pure awsomeness. Tv not turned on during this stay, so no idea if there’s been changes. That said; we still like Relaxia Lanzaplaya enough to also plan next holiday here, but will probably have only breakfast included and not go all inc. Even with some adjustments of expectations, this still is a good hotel. If I could, I would rate 3,5 stars. 3 is really a bit harsh, while 4 is a tad bit too generous after this stay. 4 is still the correct one. Hopefully things get sorted and improved :)

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